WorkSpaces Linux client application - Amazon WorkSpaces

WorkSpaces Linux client application

The following information will help you get started with the WorkSpaces Linux client application.

Requirements

The WorkSpaces Linux client application requires either 64-bit Ubuntu 18.04, Ubuntu 20.04 (AMD64), or Ubuntu 22.04. IGEL OS is supported by the WorkSpaces Linux client.

For the WorkSpaces Linux client version 2023.x to be able to access the WorkSpaces service, you must add the WorkSpaces Web Access domain (https://webclient.amazonworkspaces.com/) to the allowlist on the network from which the client is trying to access the service.

Note
  • By default, Linux client access is disabled. To use this client with your WorkSpace, your Amazon WorkSpaces administrator must enable Linux client access for your WorkSpaces directory. For more information, see Control Device Access in the Amazon WorkSpaces Administration Guide.

  • If your WorkSpace is located in the Asia Pacific (Mumbai) Region, you must use version 3.1.3 or later of the Amazon WorkSpaces Linux client application.

  • The WorkSpaces Linux client version 2023.0.4395 for Ubuntu 22.04 is only available for the WorkSpaces Streaming Protocol (WSP).

Setup and installation

Download and install the WorkSpaces Linux client application from Amazon WorkSpaces Client Downloads. Detailed installation instructions are included on the Linux client page on the Client Downloads site.

To launch the Linux client from the command line, use:

workspacesclient

Note

When running a new client application, you will be prompted for your registration code, which is can be found in your welcome email. For existing customers, you can find the registration code under /home/UserName/.local/share/Amazon Web Services/Amazon WorkSpaces/RegisterationList.json.

To launch the Linux client from the command line, use:

/opt/workspacesclient/workspacesclient

Connecting to your WorkSpace

To connect to your WorkSpace, complete the following procedure.

To connect to your WorkSpace
  1. The first time that you run the client application, you are prompted for your registration code, which is contained in your welcome email. The WorkSpaces client application uses the registration code and user name to identify which WorkSpace to connect to. When you launch the client application later, the same registration code is used. To enter a different registration code, launch the client application, and then choose Change Registration Code at the bottom of the login page.

  2. Enter your sign-in credentials in the login screen and choose Sign In. If your WorkSpaces administrator has enabled multi-factor authentication for your organization's WorkSpaces, you are prompted for a passcode to complete your login. Your WorkSpaces administrator will provide more information about how to obtain your passcode.

  3. If your WorkSpaces administrator has not disabled the Keep me logged in feature, you can select the Keep me logged in check box at the bottom of the login screen to save your credentials securely so that you can connect to your WorkSpace easily while the client application remains running. Your credentials are securely cached up to the maximum lifetime of your Kerberos ticket.

    After the client application connects to your WorkSpace, your WorkSpace desktop is displayed.

An interruption of network connectivity causes an active session to be disconnected. This can be caused by events such as closing the laptop lid, or the loss of your wireless network connection. The WorkSpaces client application for Linux attempts to reconnect the session automatically if network connectivity is regained within a certain amount of time. The default session resume timeout is 20 minutes, but this timeout can be modified by your network administrator.

Manage your login information

You can view your registration code and what Region your WorkSpace is in. You can specify whether you want the WorkSpaces client application to save your current registration code, and you can assign a name to your WorkSpace. You can also specify if you want Amazon WorkSpaces to keep you logged in to a WorkSpace until you quit or your login period expires.

To manage your login information for a WorkSpace
  1. In the WorkSpaces client application, go to Settings, Manage Login Information.

  2. In the Settings dialog box, you can see the registration code and Region information for your WorkSpace.

  3. (Optional) If you want the WorkSpaces client to remember your current registration code, enable Save registration code.

  4. Under Saved registration codes, select the WorkSpace you want to name.

  5. In the WorkSpace name box, enter a name for the WorkSpace.

  6. (Optional) If you want WorkSpaces to keep you logged in until you quit or your login period expires, select the Keep me logged in check box.

  7. Choose Save.

To manage your login information for a WorkSpace
  1. In the WorkSpaces client application, go to Settings, Manage Login Information.

  2. In the Manage Login Information dialog box, you can see the registration code and Region information for your WorkSpace.

  3. (Optional) If you want the WorkSpaces client to remember your current registration code, select the Remember Registration Code check box.

  4. Under Saved registration codes, select the WorkSpace you want to name.

  5. In the WorkSpace name box, enter a name for the WorkSpace.

  6. (Optional) If you want WorkSpaces to keep you logged in until you quit or your login period expires, select the Keep me logged in check box.

  7. Choose Save.

Client views

You can switch to full screen mode by selecting the full screen icon in the client application menu. While in full screen mode, you can switch back to window mode by moving the pointer to the top of the screen. The client application menu is displayed, and you can choose Leave Full Screen in the client application menu.

You can switch to full screen mode by choosing View, Enter Full Screen in the client application menu.

While in full screen mode, you can switch back to window mode by moving the pointer to the top of the screen. The client application menu is displayed, and you can choose View, Leave Full Screen in the client application menu.

You can also toggle full screen mode by pressing Ctrl+Alt+Enter.

Client language

The WorkSpaces client automatically selects the default display language used by the operating system on your computer.

You can select the language displayed by the client by performing the following steps.

Note

In the client, Japanese is available in all Regions. However, Japanese is only available in Tokyo for individual WorkSpaces.

To select the client language
  1. In the WorkSpaces client application, go to Settings, Change Language.

  2. Enter your desired language in the Select a language list and choose Save.

  3. Restart the client.

Display support

WorkSpaces Value, Standard, Performance, Power, PowerPro, and GraphicsPro bundles support a maximum of four displays and a maximum resolution of 3840x2160 (ultra-high definition, or UHD). The maximum supported resolution depends on the number of displays, as shown in the following table.

Displays Resolution

2

3840x2160

4

1920x1200

Note
  • You can only extend the display. You cannot duplicate the display. Duplicating the display will cause your session to be disconnected.

  • Graphics bundles support only a single monitor configuration with a maximum resolution of 2560x1600.

The WorkSpaces client application extracts the Extended Display Information Data (EDID) of all attached displays and determines the best compatibility match before starting the session. If you have a high pixel density (high DPI) display, the client application automatically scales the streaming window according to your local DPI settings. For better maximum resolution with high DPI displays, see WorkSpaces high DPI display support.

To use multiple monitors with WorkSpaces
  1. Configure your local machine to use multiple monitors.

  2. Start the WorkSpaces client application and log in to your WorkSpace.

  3. Depending on which client you're using, do one of the following:

    Note

    If you are using client version is 2023.x with WSP WorkSpaces, and if there are three or more monitors connected, your WorkSpace can also extend full-screen across a selection of those available monitors. Selected monitors must be set adjacent or sharing a side with each other, in your display setting. WSP multi-monitor support is built using DCV technology. For more information about requirements and troubleshooting, see Extending full-screen across selected monitors.

    If you're using... Do this
    2023.x+ client
    • Choose Across a single monitor to enter full screen mode on a single display (WSP only)

    • Choose Across selective monitors to enter full screen mode on selected displays (WSP only)

    • Choose Across all monitors to extend full screen mode on all display (for both PCoIP and WSP)

    • Toggle full screen mode by pressing Ctrl+Alt+Enter (PCoIP only)

    3.0+ and 4.0+ client Choose View, Enter Full Screen On All Displays. You can also toggle full screen mode by pressing Ctrl+Alt+Enter.
    2.0+ client Choose View, Show Fullscreen. You can also toggle full screen mode by pressing Ctrl+Alt+Enter.

Your WorkSpace should now be extended across your displays. Whichever display you have designated as your primary display is also the primary display in WorkSpaces when you enter full screen mode.

Note

Using full screen mode on only some of the displays in a multiple monitor setup isn't possible. You can, however, press Alt+F10 or double-click the title bar to maximize the WorkSpaces client window on a display without extending the WorkSpace to the other displays.

Proxy servers

If your network requires you to use a proxy server to access the internet, you can enable your WorkSpaces client application to use a proxy for HTTPS (port 443) traffic. The WorkSpaces client applications use the HTTPS port for updates, registration, and authentication.

Note
  • The desktop streaming connections to the WorkSpace require ports 4172 and 4195 to be enabled, and do not go through the proxy server.

  • Proxy servers that require authentication with a sign-in credentials are not supported.

Using a proxy server

By default, the Linux client uses the proxy server that's specified in the device operating system settings. The first time the client is launched, the device operating system proxy server setting is used. If you select another option for the proxy server, that setting is used for subsequent launches of the client.

Note

In versions 3.0.0 through 3.1.4, if you specify a custom proxy server, a "No network" error might appear when you attempt to log in to your WorkSpace. If you want to use a custom proxy server with the Linux client, we recommend upgrading to version 3.1.5. If you can't upgrade, you can work around the issue by using the default operating system proxy server instead of specifying a custom proxy server in the Linux client.

To use a proxy server

  1. In the WorkSpaces client application, from the login page, choose the three-line menu icon, Connection Settings.

  2. In the Connection Settings dialog box, choose Customize proxy server for WorkSpaces , enter the proxy server URL or IP address, enter the port, and choose Save.

To use a proxy server

  1. In the WorkSpaces client application, go to Settings, Manage Proxy Server.

  2. In the Set Proxy dialog box, select Use proxy server, enter the proxy server URL or IP address and the port, and choose Save.

Command shortcuts

The PCoIP WorkSpaces Linux client supports the following command shortcuts:

  • Ctrl+Alt+Enter—Toggle full screen display (PCoIP only)

Clipboard redirection

Clipboard supports a maximum uncompressed object size of 20 MB. For more information, see I'm having trouble copying and pasting.

Disconnect

To disconnect the Linux client application, you have several options.

  • In theWorkSpaces streaming session, end the WorkSpace session by closing the window. In the dialog box, choose Disconnect to end your WorkSpace session. The client application will continue running if you want to login again.

  • In the WorkSpaces streaming session, end your WorkSpace session by clicking on the three-line menu icon and choosing Disconnect. The client application will continue running, which allows you to login again.

  • In the Amazon WorkSpaces client application, go to Amazon WorkSpaces, and then choose Disconnect WorkSpace. Your WorkSpace session ends, but the client application continues running in case you want to log in again.

  • In the Amazon WorkSpaces client application, go to Amazon WorkSpaces, and then choose Quit Amazon WorkSpaces. Your WorkSpace session ends, and the client application closes.

  • In the Amazon WorkSpaces client application, close the WorkSpaces client window by clicking the close (X) button in the upper-right corner. In the End Session dialog box, choose Yes. Your WorkSpace session ends, but the client application continues running in case you want to log in again.

  • In the Amazon WorkSpaces client application, go to Amazon WorkSpaces, and then choose Disconnect WorkSpace. Your WorkSpace session ends, but the client application continues running in case you want to log in again.

  • In the Amazon WorkSpaces client application, go to Amazon WorkSpaces, and then choose Quit Amazon WorkSpaces. Your WorkSpace session ends, and the client application closes.

  • In the Amazon WorkSpaces client application, close the WorkSpaces client window by clicking the close (X) button in the upper-right corner. In the End Session dialog box, choose Yes. Your WorkSpace session ends, but the client application continues running in case you want to log in again.

Diagnostic log upload

To troubleshoot issues with the WorkSpaces client, ensure that diagnostic logging is enabled for your client. The log files that are sent to WorkSpaces include detailed information about your device and connection to the AWS network. You can enable diagnostic log uploads before or during WorkSpace streaming sessions so that these files are sent to WorkSpaces automatically.

Note

You can send log files before and during WorkSpaces streaming sessions. Log upload is supported only on Linux Ubuntu 20.04 and Ubuntu 22.04 clients.

To send log files
  1. Open your Amazon WorkSpaces client.

  2. In the top right of the WorkSpaces sign-in page after registration, choose Settings and then Diagnostic logging.

  3. In the pop-up dialog box, set the toggle under Diagnostic Logging to your desired preference and choose Save.

  4. You can choose the amount of data you want to provide in your session logs by selecting a radio button under Log Level. You can choose either Standard logging (default) or Advance logging.

    Important

    When you report an issue to AWS Support, ensure you keep track of the device ID of the client that is experiencing the issue. The device ID can be found in the settings diagnostics logging menu on the client login page after entering a registration code. This helps the support team identify logs associated with your specific device. Include the device ID in the tickets that you create regarding your specific issue.

Release notes

The following table describes the changes to each release of the Ubuntu 22.04 client application.

Release Date Changes
2024.2 July 3, 2024

Bug fixes and enhancements.

2024.1 June 11, 2024
  • Updated WSP SDK.

  • Added SAML 2.0 integration support.

  • Added pre-session smart cards authentication support.

2024.0 February 28, 2024
  • Updated WSP SDK.

  • Fixed the keyboard capture issue

  • Added WebAuthn support for in-session authentication

  • Minor bug fixes and enhancements.

2023.2 December 19, 2023
  • Added screen reader and keyboard navigation to improve accessibility.

  • Added support for AWS GovCloud (US-West) and AWS GovCloud (US-East).

2023.1 November 12, 2023
  • Added Uniform Resource Identifier (URI) support.

  • Fixed Japanese keyboard mapping issue for tilde key.

  • Added diagnostic log upload support.

2023.0.4395 August 24, 2023
  • Added WSP WorkSpaces connection support, including Windows, BYOL, and Ubuntu WorkSpaces.

  • Added full screen mode expansion support on select monitors, if there are more than 2 connected monitors.

  • Added bi-directional audio/video and webcam redirection support for better conferencing experience.

  • Added options to display streaming metrics, including frame rate, network latency, and download bandwidth inside their WorkSpaces.

Note

Uniform Resource Identifier (URI) is not supported in this version. For more information, see Customize how users log in to their WorkSpaces

The following table describes the changes to each release of the Ubuntu 20.04 client application.

Release Date Changes
2024.2 July 3, 2024

Bug fixes and enhancements.

2024.1 June 11, 2024
  • Updated WSP SDK.

  • Added SAML 2.0 integration support.

2024.0 February 28, 2024
  • Updated WSP SDK.

  • Updated PCoIP SDK.

  • Fixed the keyboard capture issue

  • Added WebAuthn support for in-session authentication

  • Minor bug fixes and enhancements.

2023.2 December 19, 2023
  • Added screen reader and keyboard navigation to improve accessibility.

  • Added support for AWS GovCloud (US-West) and AWS GovCloud (US-East).

2023.1 November 12, 2023
  • Added Uniform Resource Identifier (URI) support.

  • Fixed Japanese keyboard mapping issue for tilde key.

  • Added diagnostic log upload support

4.7.0 November 1, 2023
  • Added support for Israel (Tel Aviv) Region.

  • Fixed Japanese keyboard mapping issue for tilde key.

  • Updated PCoIP SDK for Linux.

2023.0.4430 August 24, 2023
  • Added WSP WorkSpaces connection support, including Windows, BYOL, and Ubuntu WorkSpaces.

  • (WSP only) Added full screen mode expansion support on select monitors, if there are more than 2 connected monitors.

  • (WSP only) Added bi-directional audio/video and webcam redirection support for better conferencing experience.

  • (WSP only) Added options to display streaming metrics, including frame rate, network latency, and download bandwidth inside their WorkSpaces.

Note

Uniform Resource Identifier (URI) is not supported in this version. For more information, see Customize how users log in to their WorkSpaces

4.6.0 June 21, 2023
  • Improved client custom branding by storing assets in the same AWS Regions as provisioned WorkSpaces.

  • Resolved image auto-scaling issue with client custom branding logo files.

  • Fixed Japanese keyboard mapping issues.

4.5.0 December 27, 2022
  • Resolved the issue of users being unable to disconnect from WorkSpaces when their network connectivity was lost or unavailable.

  • Updated PCoIP SDK for the WorkSpaces Linux client.

4.4.0 October 27, 2022

Ubuntu 20.04 support.

The following table describes the changes to each release of the Ubuntu 18.04 client application.

Release Date Changes
4.6.0 January 10, 2024
  • Added support for Israel (Tel Aviv).

  • Fixed Japanese keyboard mapping issue for tilde key.

4.5.0 June 21, 2023
  • Improved client custom branding by storing assets in the same AWS Regions as provisioned WorkSpaces.

  • Resolved image auto-scaling issue with client custom branding logo files.

  • Fixed Japanese keyboard mapping issues.

4.4.0 December 27, 2022
  • Resolved the issue of users being unable to disconnect from WorkSpaces when their network connectivity was lost or unavailable.

  • Updated PCoIP SDK for the WorkSpaces Linux client.

4.3.0 October 5, 2022

Updated PCoIP SDK for Linux.

4.2.0 August 24, 2022
  • Fixed changing monitor's relative positions issue on WorkSpaces.

  • Minor bug fixes and enhancements.

4.1.0 April 14, 2022 Enabled clipboard redirection on Linux WorkSpaces.
4.0.1 August 12, 2021 Minor bug fixes and enhancements.
3.1.9 July 1, 2021 Minor bug fixes and enhancements.
3.1.8 June 3, 2021
  • Fixes an audio output issue

  • Minor bug fixes and enhancements

3.1.7 May 6, 2021

Minor bug fixes and enhancements

3.1.5 April 2, 2021

Minor bug fixes and enhancements

3.1.4 March 16, 2021
  • Addresses a few crash scenarios when users register, log in, and rebuild

  • Adds localization support for more UI elements

  • Minor bug fixes and enhancements

3.1.3 February 15, 2021
  • Improves Alt key mapping

  • Minor bug fixes and enhancements

3.1.2 January 8, 2021

Minor bug fixes and enhancements

3.1.0 December 1, 2020

Minor bug fixes and enhancements

3.0.12 November 10, 2020

Adds enhancements to the session reconnect experience

3.0.11 October 02, 2020
  • Resolves an issue with persisting a user's screen size preference when the user chooses full screen mode and then exits this mode

  • Resolves an issue with the backslash and underscore keys not being recognized inside the WorkSpace on Japanese language keyboards

  • Minor bug fixes and enhancements

3.0.10 September 16, 2020

Minor bug fixes and enhancements

3.0.9 August 14, 2020

Minor bug fixes and enhancements

3.0.8 July 30, 2020
  • For improved diagnostics, displays round trip time (RTT) as part of the network health check information

  • Minor bug fixes and enhancements

3.0.7

June 3, 2020

Minor bug fixes and enhancements

3.0.6

April 29, 2020
  • Adds support for toggling between high DPI and standard DPI displays

  • Resolves an issue with the user interface displaying a login prompt if single sign-on (SSO) is enabled for Amazon WorkDocs

  • Resolves an issue where the Windows logo key did not map correctly into the WorkSpace

  • Minor bug fixes and enhancements

3.0.4

March 3, 2020

Minor bug fixes and enhancements

3.0.1

December 19, 2019

Bug fixes and UI enhancements

3.0.0

November 25, 2019
  • Initial release of Linux client

  • Ubuntu 18.04 support

  • Friendly registration code labels