com.amazonaws.services.connect.model

Class CreatePersistentContactAssociationRequest

java.lang.Object

com.amazonaws.AmazonWebServiceRequest

com.amazonaws.services.connect.model.CreatePersistentContactAssociationRequest

All Implemented Interfaces:

HandlerContextAware, ReadLimitInfo, Serializable, Cloneable

@Generated(value="com.amazonaws:aws-java-sdk-code-generator")
public class CreatePersistentContactAssociationRequest
extends AmazonWebServiceRequest
implements Serializable, Cloneable

See Also:

AWS API Documentation, Serialized Form

Field Summary

Fields inherited from class com.amazonaws.AmazonWebServiceRequest

NOOP

Constructor Summary

Constructors

Constructor and Description
CreatePersistentContactAssociationRequest()

Method Summary

Modifier and Type	Method and Description
CreatePersistentContactAssociationRequest	clone() Creates a shallow clone of this object for all fields except the handler context.
boolean	equals(Object obj)
String	getClientToken() A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
String	getInitialContactId() This is the contactId of the current contact that the CreatePersistentContactAssociation API is being called from.
String	getInstanceId() The identifier of the Amazon Connect instance.
String	getRehydrationType() The contactId chosen for rehydration depends on the type chosen.
String	getSourceContactId() The contactId from which a persistent chat session must be started.
int	hashCode()
void	setClientToken(String clientToken) A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
void	setInitialContactId(String initialContactId) This is the contactId of the current contact that the CreatePersistentContactAssociation API is being called from.
void	setInstanceId(String instanceId) The identifier of the Amazon Connect instance.
void	setRehydrationType(String rehydrationType) The contactId chosen for rehydration depends on the type chosen.
void	setSourceContactId(String sourceContactId) The contactId from which a persistent chat session must be started.
String	toString() Returns a string representation of this object.
CreatePersistentContactAssociationRequest	withClientToken(String clientToken) A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
CreatePersistentContactAssociationRequest	withInitialContactId(String initialContactId) This is the contactId of the current contact that the CreatePersistentContactAssociation API is being called from.
CreatePersistentContactAssociationRequest	withInstanceId(String instanceId) The identifier of the Amazon Connect instance.
CreatePersistentContactAssociationRequest	withRehydrationType(RehydrationType rehydrationType) The contactId chosen for rehydration depends on the type chosen.
CreatePersistentContactAssociationRequest	withRehydrationType(String rehydrationType) The contactId chosen for rehydration depends on the type chosen.
CreatePersistentContactAssociationRequest	withSourceContactId(String sourceContactId) The contactId from which a persistent chat session must be started.

Methods inherited from class com.amazonaws.AmazonWebServiceRequest

addHandlerContext, getCloneRoot, getCloneSource, getCustomQueryParameters, getCustomRequestHeaders, getGeneralProgressListener, getHandlerContext, getReadLimit, getRequestClientOptions, getRequestCredentials, getRequestCredentialsProvider, getRequestMetricCollector, getSdkClientExecutionTimeout, getSdkRequestTimeout, putCustomQueryParameter, putCustomRequestHeader, setGeneralProgressListener, setRequestCredentials, setRequestCredentialsProvider, setRequestMetricCollector, setSdkClientExecutionTimeout, setSdkRequestTimeout, withGeneralProgressListener, withRequestCredentialsProvider, withRequestMetricCollector, withSdkClientExecutionTimeout, withSdkRequestTimeout

Methods inherited from class java.lang.Object

getClass, notify, notifyAll, wait, wait, wait

Constructor Detail

CreatePersistentContactAssociationRequest

public CreatePersistentContactAssociationRequest()

Method Detail

setInstanceId

public void setInstanceId(String instanceId)

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Parameters:

instanceId - The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

getInstanceId

public String getInstanceId()

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Returns:

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

withInstanceId

public CreatePersistentContactAssociationRequest withInstanceId(String instanceId)

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Parameters:

instanceId - The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Returns:

Returns a reference to this object so that method calls can be chained together.

setInitialContactId

public void setInitialContactId(String initialContactId)

This is the contactId of the current contact that the CreatePersistentContactAssociation API is being called from.

Parameters:

initialContactId - This is the contactId of the current contact that the CreatePersistentContactAssociation API is being called from.

getInitialContactId

public String getInitialContactId()

This is the contactId of the current contact that the CreatePersistentContactAssociation API is being called from.

Returns:

This is the contactId of the current contact that the CreatePersistentContactAssociation API is being called from.

withInitialContactId

public CreatePersistentContactAssociationRequest withInitialContactId(String initialContactId)

This is the contactId of the current contact that the CreatePersistentContactAssociation API is being called from.

Parameters:

initialContactId - This is the contactId of the current contact that the CreatePersistentContactAssociation API is being called from.

Returns:

Returns a reference to this object so that method calls can be chained together.

setRehydrationType

public void setRehydrationType(String rehydrationType)

The contactId chosen for rehydration depends on the type chosen.

• ENTIRE_PAST_SESSION: Rehydrates a chat from the most recently terminated past chat contact of the specified past ended chat session. To use this type, provide the initialContactId of the past ended chat session in the sourceContactId field. In this type, Amazon Connect determines what the most recent chat contact on the past ended chat session and uses it to start a persistent chat.

• FROM_SEGMENT: Rehydrates a chat from the specified past chat contact provided in the sourceContactId field.

The actual contactId used for rehydration is provided in the response of this API.

To illustrate how to use rehydration type, consider the following example: A customer starts a chat session. Agent a1 accepts the chat and a conversation starts between the customer and Agent a1. This first contact creates a contact ID C1. Agent a1 then transfers the chat to Agent a2. This creates another contact ID C2. At this point Agent a2 ends the chat. The customer is forwarded to the disconnect flow for a post chat survey that creates another contact ID C3. After the chat survey, the chat session ends. Later, the customer returns and wants to resume their past chat session. At this point, the customer can have following use cases:

• Use Case 1: The customer wants to continue the past chat session but they want to hide the post chat survey. For this they will use the following configuration:

  • Configuration

    • SourceContactId = "C2"

    • RehydrationType = "FROM_SEGMENT"

  • Expected behavior

    • This starts a persistent chat session from the specified past ended contact (C2). Transcripts of past chat sessions C2 and C1 are accessible in the current persistent chat session. Note that chat segment C3 is dropped from the persistent chat session.

• Use Case 2: The customer wants to continue the past chat session and see the transcript of the entire past engagement, including the post chat survey. For this they will use the following configuration:

  • Configuration

    • SourceContactId = "C1"

    • RehydrationType = "ENTIRE_PAST_SESSION"

  • Expected behavior

    • This starts a persistent chat session from the most recently ended chat contact (C3). Transcripts of past chat sessions C3, C2 and C1 are accessible in the current persistent chat session.

Parameters:

rehydrationType - The contactId chosen for rehydration depends on the type chosen.

• ENTIRE_PAST_SESSION: Rehydrates a chat from the most recently terminated past chat contact of the specified past ended chat session. To use this type, provide the initialContactId of the past ended chat session in the sourceContactId field. In this type, Amazon Connect determines what the most recent chat contact on the past ended chat session and uses it to start a persistent chat.

• FROM_SEGMENT: Rehydrates a chat from the specified past chat contact provided in the sourceContactId field.

The actual contactId used for rehydration is provided in the response of this API.

To illustrate how to use rehydration type, consider the following example: A customer starts a chat session. Agent a1 accepts the chat and a conversation starts between the customer and Agent a1. This first contact creates a contact ID C1. Agent a1 then transfers the chat to Agent a2. This creates another contact ID C2. At this point Agent a2 ends the chat. The customer is forwarded to the disconnect flow for a post chat survey that creates another contact ID C3. After the chat survey, the chat session ends. Later, the customer returns and wants to resume their past chat session. At this point, the customer can have following use cases:

• Use Case 1: The customer wants to continue the past chat session but they want to hide the post chat survey. For this they will use the following configuration:

  • Configuration

    • SourceContactId = "C2"

    • RehydrationType = "FROM_SEGMENT"

  • Expected behavior

    • This starts a persistent chat session from the specified past ended contact (C2). Transcripts of past chat sessions C2 and C1 are accessible in the current persistent chat session. Note that chat segment C3 is dropped from the persistent chat session.

• Use Case 2: The customer wants to continue the past chat session and see the transcript of the entire past engagement, including the post chat survey. For this they will use the following configuration:

  • Configuration

    • SourceContactId = "C1"

    • RehydrationType = "ENTIRE_PAST_SESSION"

  • Expected behavior

    • This starts a persistent chat session from the most recently ended chat contact (C3). Transcripts of past chat sessions C3, C2 and C1 are accessible in the current persistent chat session.

See Also:

RehydrationType

getRehydrationType

public String getRehydrationType()

The contactId chosen for rehydration depends on the type chosen.

• ENTIRE_PAST_SESSION: Rehydrates a chat from the most recently terminated past chat contact of the specified past ended chat session. To use this type, provide the initialContactId of the past ended chat session in the sourceContactId field. In this type, Amazon Connect determines what the most recent chat contact on the past ended chat session and uses it to start a persistent chat.

• FROM_SEGMENT: Rehydrates a chat from the specified past chat contact provided in the sourceContactId field.

The actual contactId used for rehydration is provided in the response of this API.

To illustrate how to use rehydration type, consider the following example: A customer starts a chat session. Agent a1 accepts the chat and a conversation starts between the customer and Agent a1. This first contact creates a contact ID C1. Agent a1 then transfers the chat to Agent a2. This creates another contact ID C2. At this point Agent a2 ends the chat. The customer is forwarded to the disconnect flow for a post chat survey that creates another contact ID C3. After the chat survey, the chat session ends. Later, the customer returns and wants to resume their past chat session. At this point, the customer can have following use cases:

• Use Case 1: The customer wants to continue the past chat session but they want to hide the post chat survey. For this they will use the following configuration:

  • Configuration

    • SourceContactId = "C2"

    • RehydrationType = "FROM_SEGMENT"

  • Expected behavior

    • This starts a persistent chat session from the specified past ended contact (C2). Transcripts of past chat sessions C2 and C1 are accessible in the current persistent chat session. Note that chat segment C3 is dropped from the persistent chat session.

• Use Case 2: The customer wants to continue the past chat session and see the transcript of the entire past engagement, including the post chat survey. For this they will use the following configuration:

  • Configuration

    • SourceContactId = "C1"

    • RehydrationType = "ENTIRE_PAST_SESSION"

  • Expected behavior

    • This starts a persistent chat session from the most recently ended chat contact (C3). Transcripts of past chat sessions C3, C2 and C1 are accessible in the current persistent chat session.

Returns:

The contactId chosen for rehydration depends on the type chosen.

• ENTIRE_PAST_SESSION: Rehydrates a chat from the most recently terminated past chat contact of the specified past ended chat session. To use this type, provide the initialContactId of the past ended chat session in the sourceContactId field. In this type, Amazon Connect determines what the most recent chat contact on the past ended chat session and uses it to start a persistent chat.

• FROM_SEGMENT: Rehydrates a chat from the specified past chat contact provided in the sourceContactId field.

The actual contactId used for rehydration is provided in the response of this API.

To illustrate how to use rehydration type, consider the following example: A customer starts a chat session. Agent a1 accepts the chat and a conversation starts between the customer and Agent a1. This first contact creates a contact ID C1. Agent a1 then transfers the chat to Agent a2. This creates another contact ID C2. At this point Agent a2 ends the chat. The customer is forwarded to the disconnect flow for a post chat survey that creates another contact ID C3. After the chat survey, the chat session ends. Later, the customer returns and wants to resume their past chat session. At this point, the customer can have following use cases:

• Use Case 1: The customer wants to continue the past chat session but they want to hide the post chat survey. For this they will use the following configuration:

  • Configuration

    • SourceContactId = "C2"

    • RehydrationType = "FROM_SEGMENT"

  • Expected behavior

    • This starts a persistent chat session from the specified past ended contact (C2). Transcripts of past chat sessions C2 and C1 are accessible in the current persistent chat session. Note that chat segment C3 is dropped from the persistent chat session.

• Use Case 2: The customer wants to continue the past chat session and see the transcript of the entire past engagement, including the post chat survey. For this they will use the following configuration:

  • Configuration

    • SourceContactId = "C1"

    • RehydrationType = "ENTIRE_PAST_SESSION"

  • Expected behavior

    • This starts a persistent chat session from the most recently ended chat contact (C3). Transcripts of past chat sessions C3, C2 and C1 are accessible in the current persistent chat session.

See Also:

RehydrationType

withRehydrationType

public CreatePersistentContactAssociationRequest withRehydrationType(String rehydrationType)

The contactId chosen for rehydration depends on the type chosen.

• ENTIRE_PAST_SESSION: Rehydrates a chat from the most recently terminated past chat contact of the specified past ended chat session. To use this type, provide the initialContactId of the past ended chat session in the sourceContactId field. In this type, Amazon Connect determines what the most recent chat contact on the past ended chat session and uses it to start a persistent chat.

• FROM_SEGMENT: Rehydrates a chat from the specified past chat contact provided in the sourceContactId field.

The actual contactId used for rehydration is provided in the response of this API.

To illustrate how to use rehydration type, consider the following example: A customer starts a chat session. Agent a1 accepts the chat and a conversation starts between the customer and Agent a1. This first contact creates a contact ID C1. Agent a1 then transfers the chat to Agent a2. This creates another contact ID C2. At this point Agent a2 ends the chat. The customer is forwarded to the disconnect flow for a post chat survey that creates another contact ID C3. After the chat survey, the chat session ends. Later, the customer returns and wants to resume their past chat session. At this point, the customer can have following use cases:

• Use Case 1: The customer wants to continue the past chat session but they want to hide the post chat survey. For this they will use the following configuration:

  • Configuration

    • SourceContactId = "C2"

    • RehydrationType = "FROM_SEGMENT"

  • Expected behavior

    • This starts a persistent chat session from the specified past ended contact (C2). Transcripts of past chat sessions C2 and C1 are accessible in the current persistent chat session. Note that chat segment C3 is dropped from the persistent chat session.

• Use Case 2: The customer wants to continue the past chat session and see the transcript of the entire past engagement, including the post chat survey. For this they will use the following configuration:

  • Configuration

    • SourceContactId = "C1"

    • RehydrationType = "ENTIRE_PAST_SESSION"

  • Expected behavior

    • This starts a persistent chat session from the most recently ended chat contact (C3). Transcripts of past chat sessions C3, C2 and C1 are accessible in the current persistent chat session.

Parameters:

rehydrationType - The contactId chosen for rehydration depends on the type chosen.

• ENTIRE_PAST_SESSION: Rehydrates a chat from the most recently terminated past chat contact of the specified past ended chat session. To use this type, provide the initialContactId of the past ended chat session in the sourceContactId field. In this type, Amazon Connect determines what the most recent chat contact on the past ended chat session and uses it to start a persistent chat.

• FROM_SEGMENT: Rehydrates a chat from the specified past chat contact provided in the sourceContactId field.

The actual contactId used for rehydration is provided in the response of this API.

To illustrate how to use rehydration type, consider the following example: A customer starts a chat session. Agent a1 accepts the chat and a conversation starts between the customer and Agent a1. This first contact creates a contact ID C1. Agent a1 then transfers the chat to Agent a2. This creates another contact ID C2. At this point Agent a2 ends the chat. The customer is forwarded to the disconnect flow for a post chat survey that creates another contact ID C3. After the chat survey, the chat session ends. Later, the customer returns and wants to resume their past chat session. At this point, the customer can have following use cases:

• Use Case 1: The customer wants to continue the past chat session but they want to hide the post chat survey. For this they will use the following configuration:

  • Configuration

    • SourceContactId = "C2"

    • RehydrationType = "FROM_SEGMENT"

  • Expected behavior

    • This starts a persistent chat session from the specified past ended contact (C2). Transcripts of past chat sessions C2 and C1 are accessible in the current persistent chat session. Note that chat segment C3 is dropped from the persistent chat session.

• Use Case 2: The customer wants to continue the past chat session and see the transcript of the entire past engagement, including the post chat survey. For this they will use the following configuration:

  • Configuration

    • SourceContactId = "C1"

    • RehydrationType = "ENTIRE_PAST_SESSION"

  • Expected behavior

    • This starts a persistent chat session from the most recently ended chat contact (C3). Transcripts of past chat sessions C3, C2 and C1 are accessible in the current persistent chat session.

Returns:

Returns a reference to this object so that method calls can be chained together.

See Also:

RehydrationType

withRehydrationType

public CreatePersistentContactAssociationRequest withRehydrationType(RehydrationType rehydrationType)

The contactId chosen for rehydration depends on the type chosen.

• ENTIRE_PAST_SESSION: Rehydrates a chat from the most recently terminated past chat contact of the specified past ended chat session. To use this type, provide the initialContactId of the past ended chat session in the sourceContactId field. In this type, Amazon Connect determines what the most recent chat contact on the past ended chat session and uses it to start a persistent chat.

• FROM_SEGMENT: Rehydrates a chat from the specified past chat contact provided in the sourceContactId field.

The actual contactId used for rehydration is provided in the response of this API.

To illustrate how to use rehydration type, consider the following example: A customer starts a chat session. Agent a1 accepts the chat and a conversation starts between the customer and Agent a1. This first contact creates a contact ID C1. Agent a1 then transfers the chat to Agent a2. This creates another contact ID C2. At this point Agent a2 ends the chat. The customer is forwarded to the disconnect flow for a post chat survey that creates another contact ID C3. After the chat survey, the chat session ends. Later, the customer returns and wants to resume their past chat session. At this point, the customer can have following use cases:

• Use Case 1: The customer wants to continue the past chat session but they want to hide the post chat survey. For this they will use the following configuration:

  • Configuration

    • SourceContactId = "C2"

    • RehydrationType = "FROM_SEGMENT"

  • Expected behavior

    • This starts a persistent chat session from the specified past ended contact (C2). Transcripts of past chat sessions C2 and C1 are accessible in the current persistent chat session. Note that chat segment C3 is dropped from the persistent chat session.

• Use Case 2: The customer wants to continue the past chat session and see the transcript of the entire past engagement, including the post chat survey. For this they will use the following configuration:

  • Configuration

    • SourceContactId = "C1"

    • RehydrationType = "ENTIRE_PAST_SESSION"

  • Expected behavior

    • This starts a persistent chat session from the most recently ended chat contact (C3). Transcripts of past chat sessions C3, C2 and C1 are accessible in the current persistent chat session.

Parameters:

rehydrationType - The contactId chosen for rehydration depends on the type chosen.

• ENTIRE_PAST_SESSION: Rehydrates a chat from the most recently terminated past chat contact of the specified past ended chat session. To use this type, provide the initialContactId of the past ended chat session in the sourceContactId field. In this type, Amazon Connect determines what the most recent chat contact on the past ended chat session and uses it to start a persistent chat.

• FROM_SEGMENT: Rehydrates a chat from the specified past chat contact provided in the sourceContactId field.

The actual contactId used for rehydration is provided in the response of this API.

To illustrate how to use rehydration type, consider the following example: A customer starts a chat session. Agent a1 accepts the chat and a conversation starts between the customer and Agent a1. This first contact creates a contact ID C1. Agent a1 then transfers the chat to Agent a2. This creates another contact ID C2. At this point Agent a2 ends the chat. The customer is forwarded to the disconnect flow for a post chat survey that creates another contact ID C3. After the chat survey, the chat session ends. Later, the customer returns and wants to resume their past chat session. At this point, the customer can have following use cases:

• Use Case 1: The customer wants to continue the past chat session but they want to hide the post chat survey. For this they will use the following configuration:

  • Configuration

    • SourceContactId = "C2"

    • RehydrationType = "FROM_SEGMENT"

  • Expected behavior

    • This starts a persistent chat session from the specified past ended contact (C2). Transcripts of past chat sessions C2 and C1 are accessible in the current persistent chat session. Note that chat segment C3 is dropped from the persistent chat session.

• Use Case 2: The customer wants to continue the past chat session and see the transcript of the entire past engagement, including the post chat survey. For this they will use the following configuration:

  • Configuration

    • SourceContactId = "C1"

    • RehydrationType = "ENTIRE_PAST_SESSION"

  • Expected behavior

    • This starts a persistent chat session from the most recently ended chat contact (C3). Transcripts of past chat sessions C3, C2 and C1 are accessible in the current persistent chat session.

Returns:

Returns a reference to this object so that method calls can be chained together.

See Also:

RehydrationType

setSourceContactId

public void setSourceContactId(String sourceContactId)

The contactId from which a persistent chat session must be started.

Parameters:

sourceContactId - The contactId from which a persistent chat session must be started.

getSourceContactId

public String getSourceContactId()

The contactId from which a persistent chat session must be started.

Returns:

The contactId from which a persistent chat session must be started.

withSourceContactId

public CreatePersistentContactAssociationRequest withSourceContactId(String sourceContactId)

The contactId from which a persistent chat session must be started.

Parameters:

sourceContactId - The contactId from which a persistent chat session must be started.

Returns:

Returns a reference to this object so that method calls can be chained together.

setClientToken

public void setClientToken(String clientToken)

A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

Parameters:

clientToken - A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

getClientToken

public String getClientToken()

A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

Returns:

A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

withClientToken

public CreatePersistentContactAssociationRequest withClientToken(String clientToken)

A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

Parameters:

clientToken - A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

Returns:

Returns a reference to this object so that method calls can be chained together.

toString

public String toString()

Returns a string representation of this object. This is useful for testing and debugging. Sensitive data will be redacted from this string using a placeholder value.

Overrides:

toString in class Object

Returns:

A string representation of this object.

See Also:

Object.toString()

equals

public boolean equals(Object obj)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

clone

public CreatePersistentContactAssociationRequest clone()

Description copied from class: AmazonWebServiceRequest

Creates a shallow clone of this object for all fields except the handler context. Explicitly does not clone the deep structure of the other fields in the message.

Overrides:

clone in class AmazonWebServiceRequest

See Also:

Object.clone()