Troubleshooting issues with AWS account creation

Use the information here to help you troubleshoot issues related to creating an AWS account.

I didn't receive the call from AWS to verify my new account

When you create an AWS account, you must provide a phone number on which you can receive either an SMS message or a voice call. You specify which method to use to verify the number.

If you don't receive the message or call, verify the following:

• You entered the correct telephone number and selected the correct country code during the sign-up process.

• If you're using a mobile phone, be sure that you have a cellular signal to receive SMS messages or calls.

• The information that you entered for your payment method is correct.

If you didn't receive an SMS or call to complete the identity verification process, AWS Support can help you to activate your AWS account manually. Use the following steps:

1. Be sure that you can be reached at the telephone number that you provided for your AWS account.

2. Open the AWS Support console, and then choose Create case.

   1. Choose Account and billing support.

   2. For Type, select Account.

   3. For Category, select Activation.

   4. In the Case description section, provide a date and time when you can be reached.

   5. In the Contact options section, select Chat for Contact methods.

   6. Choose Submit.

Note

You can create a case with AWS Support even if your AWS account isn't yet activated.

I get an error about "maximum number of failed attempts" when I try to verify my AWS account by phone

AWS Support can help you to manually activate your account. Follow these steps:

1. Sign in to your AWS account using the email address and password that you specified when creating your account.

2. Open the AWS Support console , and then choose Create case.

3. Choose Account and Billing Support.

4. For Type, select Account.

5. For Category, select Activation.

6. In the Case description section, provide a date and time when you can be reached.

7. In the Contact options section, select Chat for Contact methods.

8. Choose Submit.

AWS Support will contact you and attempt to manually activate your AWS account.

It's been more than 24 hours and my account isn't activated

Account activation can sometimes be delayed. If the process takes more than 24 hours, check the following:

• Finish the account activation process.

  If you closed the window for the sign-up process before you added all the necessary information, open the registration page. Choose Sign in to an existing AWS account, and sign in using the email address and password you chose for the account.

• Check the information associated with your payment method.

  In the AWS Billing and Cost Management console, check Payment Methods for errors.

• Contact your financial institution.

  Sometimes financial institutions reject authorization requests from AWS. Contact the institution associated with your payment method, and ask them to approve authorization requests from AWS. AWS cancels the authorization request as soon as it's approved by your financial institution, so you aren't charged for the authorization request. Authorization requests might still appear as a small charge (usually 1 USD) on statements from your financial institution.

• Check your email and spam folder for requests for additional information.

• Try a different browser.

• Contact AWS Support.

  Contact AWS Support for help. Mention any troubleshooting steps that you already tried.

  Note

  Don't provide sensitive information, such as credit card numbers, in any correspondence with AWS.