Connecting Zendesk to Amazon Q Business

Zendesk is a customer relationship management system that helps businesses automate and enhance customer support interactions. You can connect a Zendesk instance to Amazon Q Business—using either the AWS Management Console or the CreateDataSource API—and create an Amazon Q web experience.

Learn more

• For an overview of the Amazon Q web experience creation process, see Configuring an application.

• For an overview of connector features, see Data source connector concepts.

• For information about connector configuration best practices, see Connector configuration best practices.

Topics

• Zendesk connector overview
• Prerequisites for connecting Amazon Q Business to Zendesk
• Setting up Zendesk for connecting to Amazon Q Business
• Connecting Amazon Q Business to Zendesk using the console
• Connecting Amazon Q Business to Zendesk using APIs
• How Amazon Q Business connector crawls Zendesk ACLs
• Amazon Q BusinessZendesk data source connector field mappings
• IAM role for Amazon Q BusinessZendesk connector
• Known limitations for the Amazon Q BusinessZendesk connector
• Troubleshooting your Amazon Q BusinessZendesk connector