Authorize a Slack workspace - AWS Support

Authorize a Slack workspace

After you authorize your workspace and give the AWS Support App permission to access it, you then need an AWS Identity and Access Management (IAM) role for your AWS account. The AWS Support App uses this role to call API operations from AWS Support and Service Quotas for you. For example, the AWS Support App uses the role to call the CreateCase operation to create a support case for you in Slack.

  • The Slack channel inherits permissions from the IAM role. This means that any user in the Slack channel has the same permissions that are specified in the IAM policy that is attached to the role.

    For example, if your IAM policy allows the role to have full read and write permissions to your support cases, anyone in your Slack channel can create, update, and resolve your support cases. If your IAM policy allows the role read-only permissions, then users in your Slack channel only have read permissions to your support cases.

  • We recommend that you add the Slack workspaces and channels that you need to manage your support operations. We recommend that you configure private channels and only invite required users.

You must authorize each Slack workspace that you want to use for your AWS account. If you have multiple AWS accounts, you must sign in to each account and repeat the following procedure to authorize the workspace. If your account belongs to an organization in AWS Organizations and you want to authorize multiple accounts, skip to Authorize multiple accounts.

To authorize the Slack workspace for your AWS account
  1. Sign in to the AWS Support Center Console and choose Slack configuration.

  2. On the Getting started page, choose Authorize workspace.

  3. If you're not already signed in to Slack, on the Sign in to your workspace page, enter your workspace name, and then choose Continue.

  4. On the AWS Support is requesting permission to access the your-workspace-name Slack page, choose Allow.


    If you can't allow Slack to access your workspace, make sure that you have permissions from your Slack administrator to add the AWS Support App to the workspace. See Prerequisites.

    On the Slack configuration page, your workspace name appears under Workspaces.

  5. (Optional) To add more workspaces, choose Authorize workspace and repeat steps 3-4. You can add up to five workspaces to your account.

  6. (Optional) By default, your AWS account ID number appears as the account name in your Slack channel. To change this value, under Account name, choose Edit, enter your account name, and then choose Save.


    Use a name that you and your team can easily recognize. The AWS Support App uses this name to identify your account in the Slack channel. You can update this name at any time.

    Screenshot of how to edit an account name so that it appears in the AWS Support App for Slack.

    Your workspace and account name appear on the Slack configuration page.

    Slack workspace added to the AWS Support App configuration page.

Authorize multiple accounts

To authorize multiple AWS accounts to use Slack workspaces, you can use AWS CloudFormation or Terraform to create your AWS Support App resources.