AWS Support
User Guide (API Version 2013-04-15)

Logging AWS Support API Calls with AWS CloudTrail

AWS Support is integrated with CloudTrail, a service that captures specific API calls and delivers log files to an Amazon S3 bucket that you specify. CloudTrail captures API calls made from the AWS Support console or from your code to the AWS Support APIs. With the information collected by CloudTrail, you can determine the request that was made to AWS Support, the IP address the request was made from, who made the request and when, and so on.

To learn more about CloudTrail, including how to configure and enable it, see the AWS CloudTrail User Guide.

AWS Support Information in CloudTrail History

The CloudTrail API activity history feature lets you look up and filter events captured by CloudTrail. You can look up events related to the creation, modification, or resolution of support cases in your AWS account. You can look up events directly by using the CloudTrail console, or programmatically by using the AWS SDKs or the AWS CLI (lookup-events).

The following actions are supported:

AWS Support Information in CloudTrail Logging

When CloudTrail logging is enabled in your AWS account, API calls made to specific AWS Support actions are tracked in CloudTrail log files. AWS Support actions are written with other AWS service records. CloudTrail determines when to create and write to a new file based on a time period and file size.

The following actions are supported:

Every log entry contains information about who generated the request. The user identity information in the log entry helps you determine the following:

  • Whether the request was made with root or IAM user credentials

  • Whether the request was made with temporary security credentials for a role or federated user

  • Whether the request was made by another AWS service

For more information, see the CloudTrail userIdentity Element.

You can store your log files in your Amazon S3 bucket for as long as you want. You can also define Amazon S3 lifecycle rules to archive or delete log files automatically. By default, your log files are encrypted with Amazon S3 server-side encryption (SSE).

If you want to be notified upon log file delivery, you can configure CloudTrail to publish Amazon Simple Notification Service notifications when new log files are delivered. For more information, see Configuring Amazon SNS Notifications for CloudTrail.

You can also aggregate AWS Support log files from multiple AWS Regions and multiple AWS accounts into a single Amazon S3 bucket.

For more information, see Receiving CloudTrail Log Files from Multiple Regions and Receiving CloudTrail Log Files from Multiple Accounts.

Understanding AWS Support Log File Entries

CloudTrail log files contain one or more log entries. Each entry lists multiple JSON-formatted events. A log entry represents a single request from any source, and it includes information about the requested action, the date and time of the action, request parameters, and so on. The log entries are not an ordered stack trace of the public API calls, so they do not appear in any specific order.

The following example shows a CloudTrail log entry that demonstrates the CreateCase action.

{ "Records": [ { "eventVersion": "1.04", "userIdentity": { "type": "IAMUser", "principalId": "AIDACKCEVSQ6C2EXAMPLE", "arn": "arn:aws:iam::111122223333:user/janedoe", "accountId": "111122223333", "accessKeyId": "AKIAIOSFODNN7EXAMPLE", "userName": "janedoe", "sessionContext": { "attributes": { "mfaAuthenticated": "false", "creationDate": "2016-04-13T17:51:37Z" } }, "invokedBy": "" }, "eventTime": "2016-04-13T18:05:53Z", "eventSource": "", "eventName": "CreateCase", "awsRegion": "us-east-1", "sourceIPAddress": "", "userAgent": "", "requestParameters": { "severityCode": "low", "categoryCode": "other", "language": "en", "serviceCode": "support-api", "issueType": "technical" }, "responseElements": { "caseId": "case-111122223333-muen-2016-c3f2077e504940f2" }, "requestID": "58c257ef-01a2-11e6-be2a-01c031063738", "eventID": "5aa34bfc-ad5b-4fb1-8a55-2277c86e746a", "eventType": "AwsApiCall", "recipientAccountId": "111122223333" } ], ... }