Managing phone numbers in Amazon Chime - Amazon Chime

Managing phone numbers in Amazon Chime

Use the Amazon Chime console to provision phone numbers. Choose from Amazon Chime Business Calling or Amazon Chime Voice Connector phone numbers.

Amazon Chime Business Calling

Lets your users send and receive phone calls and text messages directly from Amazon Chime. Provision your phone numbers in the Amazon Chime console or port in existing phone numbers. Assign the phone numbers to your Amazon Chime users and grant them permissions to send and receive phone calls and text messages using Amazon Chime.

Note

Text messaging to and from short codes or short numbers is not supported.

Amazon Chime Voice Connector

Provides SIP trunking service for an existing phone system. Port in existing phone numbers or provision new phone numbers in the Amazon Chime console. Use the Amazon Chime Voice Connector phone numbers for inbound or outbound calling, or both. For more information, see Managing Amazon Chime Voice Connectors.

Note

Amazon Chime does not offer emergency calling services. If you would like to contact emergency calling services in the United States with Amazon Chime, you must obtain an emergency call routing number from a third-party emergency service provider and provide it to Amazon Chime. For more information, see Setting up emergency call routing numbers for your Amazon Chime Voice Connector.

There are bandwidth requirements for using Amazon Chime Business Calling and integrating an Amazon Chime Voice Connector. For more information, see Bandwidth requirements.