Managing phone number inventory - Amazon Chime SDK

Managing phone number inventory

Use the phone number management Inventory page to assign or unassign phone numbers. You can do this with phone numbers for Amazon Chime SDK Voice Connectors or Amazon Chime SDK Voice Connector groups.

Manage Amazon Chime SDK Voice Connector phone numbers on the corresponding Voice connectors or Voice connector groups page. For more information, see Assigning and unassigning phone numbers to a Voice Connector group.

When you change a user's Amazon Chime Business Calling phone number or phone number permissions, we recommend providing the user with their new phone number or permissions information. Before users can access their new phone number or permissions features, they must sign out of their Amazon Chime account and sign in again.

To assign Amazon Chime SDK Voice Connector phone numbers to an Amazon Chime SDK Voice Connector or Amazon Chime SDK Voice Connector group

  1. Open the Amazon Chime SDK console at https://console.aws.amazon.com/chime-sdk/home.

  2. In the navigation pane, under Phone Numbers, choose Phone number management.

  3. On the Inventory tab, select the phone numbers that you want to assign.

    Note

    The phone numbers must have the Voice Connector product type. Also, check the Status column and make sure you only select unassigned numbers.

  4. Choose Assign, and in the Assignment Type dialog box, choose Voice connector or Voice connector group.

  5. Choose Next, choose a Voice Connector or Voice Connector group, and then choose Assign.

  6. Select the Amazon Chime SDK Voice Connector to assign the phone number to, and choose Assign.

You can also choose Reassign to reassign phone numbers with the Voice Connector product type. This lets you reassign these numbers from one Amazon Chime SDK Voice Connector or Amazon Chime SDK Voice Connector group to another.

To assign an Amazon Chime SDK SIP Media Application Dial-In phone number to a SIP Media Application

  1. Open the Amazon Chime SDK console at https://chime.aws.amazon.com/.

  2. In the navigation pane, choose SIP media applications, locate the SIP application for which you want to create a rule, then copy its phone number. Paste the number into Notepad or a similar program. Keep that program open for later use. This keeps the number available for use later in these steps.

  3. In the navigation pane, choose SIP rules. The SIP rules page appears.

  4. Choose Create. The Create a SIP rule dialog box appears.

  5. For Name, enter a name for the rule, then create the rule:

    • By default, the Trigger type list displays To phone number. If it doesn't, open the list and select that value.

    • For Phone number, enter a phone number or choose one from the list. If you enter a number, use this format: +1ten-digit number. For example: +15095551212.

  6. To use the rule immediately, leave the Enabled check box selected. To disable the rule, clear the check box.

  7. Choose Next, and on the Step 2 page, open the SIP media application list and select the SIP application that you want to use.

  8. As needed, choose Add a SIP media application to use the rule with multiple applications, then choose Create.

A success message appears. If an error message appears, follow its instructions.

The following procedure unassigns phone numbers from Amazon Chime SDK Voice Connectors.

To unassign inventory phone numbers for Amazon Chime SDK Voice Connector

  1. Open the Amazon Chime SDK console at https://console.aws.amazon.com/chime-sdk/home.

  2. In the navigation pane, under Phone Numbers, choose Phone number management.

  3. On the Inventory tab, select the phone number to unassign.

  4. Choose Unassign, and in the Unassign phone numbers dialog box, choose Unassign.

To unassign inventory phone numbers for SIP Media Application

  1. Open the Amazon Chime SDK console at https://console.aws.amazon.com/chime-sdk/home.

  2. In the navigation pane, under PSTN Audio, choose SIP rules. The SIP rules page appears.

  3. Choose the option button next to the name of the rule that you want to unassign.

  4. Open the Actions list and choose Delete. The Delete rule(s) dialog box appears.

  5. Select I understand that this action cannot be reversed, then choose Delete.

You can also view the details of your inventory phone numbers. For example, you can see which Voice Connector, or SIP Media Application that a number is assigned to. You can also see if phone calls and text messages are enabled.

To view inventory phone number details

  1. Open the Amazon Chime SDK console at https://console.aws.amazon.com/chime-sdk/home.

  2. In the navigation pane, under Phone Numbers, choose Phone number management.

  3. On the Inventory tab, and select the phone number that you want to view.

  4. Open the Actions list and choose View details.

If you have unassigned Amazon Chime SDK Voice Connector, or Amazon Chime SDK SIP media application phone numbers, you can switch them from one product type to another.

Note

For non-US numbers, you must use the SIP Media Application Dial-In product type.

To edit product types

  1. Open the Amazon Chime SDK console at https://console.aws.amazon.com/chime-sdk/home.

  2. In the navigation pane, under Phone Numbers, choose Phone number management.

  3. On the Inventory tab, select the phone number or numbers that you want to change.

  4. Open the Actions list and choose Edit product type.

  5. In the Edit product type dialog box, choose Voice Connector, or SIP Media Application Dial-In, and then choose Save.