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[ aws . connect ]



This API is in preview release for Amazon Connect and is subject to change.

Describes the specified contact.


Contact information remains available in Amazon Connect for 24 months, and then it is deleted.

Only data from November 12, 2021, and later is returned by this API.

See also: AWS API Documentation


--instance-id <value>
--contact-id <value>
[--cli-input-json <value>]
[--generate-cli-skeleton <value>]
[--endpoint-url <value>]
[--output <value>]
[--query <value>]
[--profile <value>]
[--region <value>]
[--version <value>]
[--color <value>]
[--ca-bundle <value>]
[--cli-read-timeout <value>]
[--cli-connect-timeout <value>]


--instance-id (string)

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

--contact-id (string)

The identifier of the contact.

--cli-input-json (string) Performs service operation based on the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, the CLI values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

Global Options

--debug (boolean)

Turn on debug logging.

--endpoint-url (string)

Override command's default URL with the given URL.

--no-verify-ssl (boolean)

By default, the AWS CLI uses SSL when communicating with AWS services. For each SSL connection, the AWS CLI will verify SSL certificates. This option overrides the default behavior of verifying SSL certificates.

--no-paginate (boolean)

Disable automatic pagination.

--output (string)

The formatting style for command output.

  • json
  • text
  • table

--query (string)

A JMESPath query to use in filtering the response data.

--profile (string)

Use a specific profile from your credential file.

--region (string)

The region to use. Overrides config/env settings.

--version (string)

Display the version of this tool.

--color (string)

Turn on/off color output.

  • on
  • off
  • auto

--no-sign-request (boolean)

Do not sign requests. Credentials will not be loaded if this argument is provided.

--ca-bundle (string)

The CA certificate bundle to use when verifying SSL certificates. Overrides config/env settings.

--cli-read-timeout (int)

The maximum socket read time in seconds. If the value is set to 0, the socket read will be blocking and not timeout. The default value is 60 seconds.

--cli-connect-timeout (int)

The maximum socket connect time in seconds. If the value is set to 0, the socket connect will be blocking and not timeout. The default value is 60 seconds.


Contact -> (structure)

Information about the contact.

Arn -> (string)

The Amazon Resource Name (ARN) for the contact.

Id -> (string)

The identifier for the contact.

InitialContactId -> (string)

If this contact is related to other contacts, this is the ID of the initial contact.

PreviousContactId -> (string)

If this contact is not the first contact, this is the ID of the previous contact.

InitiationMethod -> (string)

Indicates how the contact was initiated.

Name -> (string)

The name of the contact.

Description -> (string)

The description of the contact.

Channel -> (string)

How the contact reached your contact center.

QueueInfo -> (structure)

If this contact was queued, this contains information about the queue.

Id -> (string)

The unique identifier for the queue.

EnqueueTimestamp -> (timestamp)

The timestamp when the contact was added to the queue.

AgentInfo -> (structure)

Information about the agent who accepted the contact.

Id -> (string)

The identifier of the agent who accepted the contact.

ConnectedToAgentTimestamp -> (timestamp)

The timestamp when the contact was connected to the agent.

InitiationTimestamp -> (timestamp)

The date and time this contact was initiated, in UTC time. For INBOUND , this is when the contact arrived. For OUTBOUND , this is when the agent began dialing. For CALLBACK , this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER , this is when the transfer was initiated. For API , this is when the request arrived. For EXTERNAL_OUTBOUND , this is when the agent started dialing the external participant. For MONITOR , this is when the supervisor started listening to a contact.

DisconnectTimestamp -> (timestamp)

The timestamp when the customer endpoint disconnected from Amazon Connect.

LastUpdateTimestamp -> (timestamp)

The timestamp when contact was last updated.

ScheduledTimestamp -> (timestamp)

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

RelatedContactId -> (string)

The contactId that is related to this contact.

WisdomInfo -> (structure)

Information about Amazon Connect Wisdom.

SessionArn -> (string)

The Amazon Resource Name (ARN) of the Wisdom session.