How to reset your password

This guide shows you how to reset your password in apps that use Amazon Cognito.

Note

When you sign in to an app that uses the Amazon Cognito hosted user interface (UI), you might see a page that the app owner has customized beyond the basic configuration shown in this guide.

1. Depending on the options that the app owner has chosen, you might have a choice of providers to sign in with, or you might only see a prompt for a user name and password. When you sign in with a user name and password from this page, Amazon Cognito is your sign-in provider. Otherwise, your sign-in provider is represented by the button you choose.

   If you normally choose a provider from the sign-in page, and your password isn't working, follow the procedure to reset your password with the provider. If Amazon Cognito is your sign-in provider, choose Forgot your password?

   With multiple sign-in providers

   

   With only Amazon Cognito as a sign-in provider

   

2. On the Forgot your password? page, Amazon Cognito prompts you for the information that you use to sign in. This might be your user name, email address, or phone number.

   

3. Amazon Cognito will send a code to you as an email message or as an SMS text message.

   Enter the code that you received, and enter your new password twice in the fields provided. You must enter your reset code within 8 minutes.

   

4. After you change your password, return to the sign-in page and sign in with your new password.