Configuring email or phone verification - Amazon Cognito

Configuring email or phone verification


In the new Amazon Cognito console experience, you can manage verification in the Sign-up experience tab of your user pool.

You can choose settings for email or phone verification under the MFA and verifications tab. For more information on multi-factor authentication (MFA), see SMS Text Message MFA.

Amazon Cognito uses Amazon SNS to send SMS messages. If you haven't sent an SMS message from Amazon Cognito or any other AWS service before, Amazon SNS might place your account in the SMS sandbox. We recommend that you send a test message to a verified phone number before you remove your account from the sandbox to production. Additionally, if you plan to send SMS messages to US destination phone numbers, you must obtain an origination or Sender ID from Amazon Pinpoint. To configure your Amazon Cognito user pool for SMS messages, see SMS message settings for Amazon Cognito user pools.

Amazon Cognito can automatically verify email addresses or phone numbers. To do this verification, Amazon Cognito sends a verification code or a verification link. For email addresses, Amazon Cognito can send a code or a link in an email message. For phone numbers, Amazon Cognito sends a code in an SMS text message.

Amazon Cognito must verify a phone number or email address to confirm users and help them to recover forgotten passwords. Alternatively, you can automatically confirm users with the pre sign-up Lambda trigger or use the AdminConfirmSignUp API operation. For more information, see Signing up and confirming user accounts.

The verification code or link is valid for 24 hours.

If you choose to require verification for an email address or phone number, Amazon Cognito automatically sends the verification code or link when a user signs up. If the user pool has a Custom SMS sender Lambda trigger or Custom email sender Lambda trigger configured, that function is invoked instead.

  • Amazon SNS charges separately for SMS text messaging that it uses to verify phone numbers. There is no charge to send email messages. For information about Amazon SNS pricing, see Worldwide SMS pricing. For the current list of countries where SMS messaging is available, see Supported regions and countries.

  • When you test actions in your app that generate email messages from Amazon Cognito, use a real email address that Amazon Cognito can reach without hard bounces. For more information, see Sending emails while testing your app.

  • The forgotten password flow requires either the user's email or the user's phone number to verify the user.


If a user signs up with both a phone number and an email address, and your user pool settings require verification of both attributes, Amazon Cognito sends a verification code to the phone number through SMS message. Amazon Cognito hasn't yet verified the email address, so your app must call GetUser to see if an email address awaits verification. If it does require verification, the app must call GetUserAttributeVerificationCode to initiate the email verification flow. Then it must submit the verification code by calling VerifyUserAttribute.

You can adjust your SMS message spend quota for an AWS account and for individual messages. The limits apply only to the cost to send SMS messages. For more information, see What are account-level and message-level spend quotas and how do they work? in the Amazon SNS FAQs.

Amazon Cognito sends SMS messages using Amazon SNS resources in either the AWS Region where you created the user pool or in a Legacy Amazon SNS alternate Region from the following table. The exception is Amazon Cognito user pools in the Asia Pacific (Seoul) Region. These user pools use your Amazon SNS configuration in the Asia Pacific (Tokyo) Region. For more information, see Step 2: Choose the AWS Region for Amazon SNS SMS messages.

Amazon Cognito Region Legacy Amazon SNS alternate Region
US East (Ohio) US East (N. Virginia)
Asia Pacific (Mumbai) Asia Pacific (Singapore)
Asia Pacific (Seoul) Asia Pacific (Tokyo)
Canada (Central) US East (N. Virginia)
Europe (Frankfurt) Europe (Ireland)
Europe (London) Europe (Ireland)

Example: If your Amazon Cognito user pool is in Asia Pacific (Mumbai), and you have increased your spend limit in ap-southeast-1, you might not want to request a separate increase in ap-south-1. Instead, you can use your Amazon SNS resources in Asia Pacific (Singapore).

Verifying updates to email addresses and phone numbers

An email address or phone number attribute can become active and unverified immediately after your user changes its value. Amazon Cognito can also require that your user verifies the new value before Amazon Cognito updates the attribute. When you require that your users first verify the new value, they can use the original value for sign-in and to receive messages until they verify the new value.

When your users can use their email address or phone number as a sign-in alias in your user pool, their sign-in name for an updated attribute depends on whether you require verification of updated attributes. When you require that users verify an updated attribute, a user can sign in with the original attribute value until they verify the new value. When you don’t require that users verify an updated attribute, a user can’t sign in or receive messages at either the new or the original attribute value until they verify the new value.

For example, your user pool allows sign-in with an email address alias, and requires that users verify their email address when they update. Sue, who signs in as, wants to change her email address to but accidentally enters Sue doesn’t receive the verification email, so she can’t verify Sue signs in as and resubmits the form in your app to update her email address to She receives this email, provides the verification code to your app, and begins signing in as

To require attribute verification when users update their email address or phone number

  1. Sign in to the Amazon Cognito console. If prompted, enter your AWS credentials.

  2. In the navigation pane, choose User Pools, and choose the user pool you want to edit.

  3. In the Sign-up experience tab, choose Edit under Attribute verification and user account confirmation.

  4. Choose Keep original attribute value active when an update is pending.

  5. Under Active attribute values when an update is pending, choose the attributes that you want to require your users verify before Amazon Cognito updates the value.

  6. Choose Save changes.

To require attribute update verification with the Amazon Cognito API, you can set the RequireAttributesVerifiedBeforeUpdate parameter in an UpdateUserPool request.

Authorizing Amazon Cognito to send SMS messages on your behalf

To send SMS messages to your users on your behalf, Amazon Cognito needs your permission. To grant that permission, you can create an AWS Identity and Access Management (IAM) role. Under the MFA and verifications tab of the Amazon Cognito console, choose Create role.