Flow block: Check hours of operation - Amazon Connect
DescriptionSupported channelsFlow typesPropertiesConfiguration tipsConfigured blockRelated topicsSample flowsScenarios

Flow block: Check hours of operation

Description

  • Checks whether the contact is occurring within or outside of the hours of operation defined for the queue.

  • Branches based on specified hours of operation.

Supported channels

The following table lists how this block routes a contact who is using the specified channel.

Channel Supported?

Voice

Yes

Chat

Yes

Task

Yes

Flow types

You can use this block in the following contact flow types:

  • Inbound flow

  • Customer queue flow

  • Transfer to Agent flow

  • Transfer to Queue flow

Properties

You can set up multiple hours of operation so you have one for various queues. For instructions, see Set the hours of operation and timezone for a queue.

Configuration tips

  • Agent queues that are automatically created for each agent in your instance do not include an hours of operation.

  • If you use this block to check the hours of operation for an agent queue, the check fails and the contact is routed down the Error branch.

Configured block

When this block is configured, it looks similar to the following image:

Sample flows

Sample inbound flow (first contact experience)

Scenarios

See these topics for scenarios that use this block: