Create prompts
Prompts are audio files played in call flows. For example, hold music is a prompt. Amazon Connect comes with a set of prompts that you can add to your contact flows. Or, you can add your own recordings.
You can upload a pre-recorded .wav file to use for your prompt, or record one in the web application.
We recommend using 8 KHz .wav files that are less than 50 MB and less than 5 minutes
long.
If you use higher rated audio libraries, such as 16 KHz or 16 bit files, Amazon Connect
has to down
sample them into 8 KHz samples due to PSTN limitations (here's a Wikipedia article
that
provides details: G.711
We recommend that you align your prompts and routing policies with each other to ensure a smooth call flow for customers.
To create a prompt
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In the navigation pane, choose Routing, Prompts.
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On the Manage voice prompts page, choose Create new prompt.
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Choose the following actions:
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Upload—Select the file to upload.
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Record—Select the red circle to begin recording. Use the red square to stop. You can choose Crop to cut the recorded prompt or Discard to record a new prompt.
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For Step 2: Input basic information, enter the name of the file, and then choose Create.
Maximum length for prompts
Amazon Connect supports prompts that are less than 50 MB and less than 5 minutes long.
Bulk upload of prompts
Currently bulk upload of prompts is not supported through the Amazon Connect console or programmatically.