Create Prompts

Prompts are audio files played in call flows. For example, hold music is a prompt. Amazon Connect comes with a set of prompts that you can add to your contact flows. Or, you can add your own recordings.

You can upload a pre-recorded .wav file to use for your prompt, or record one in the web application.

We recommend using 8 KHz .wav files that are less than 50 MB. If you use higher rated audio libraries, such as 16 KHz or 16 bit files, Amazon Connect has to down sample them into 8 KHz samples due to PSTN limitations (here's a Wikipedia article that provides details: G.711). This may result in low quality audio.

We recommend that you align your prompts and routing policies with each other to ensure a smooth call flow for customers.

To create a prompt

1. In the navigation pane, choose Routing, Prompts.

2. On the Manage voice prompts page, choose Create new prompt.

3. Choose the following actions:

   • Upload—Select the file to upload.

   • Record—Select the red circle to begin recording. Use the red square to stop. You can choose Crop to cut the recorded prompt or Discard to record a new prompt.

4. For Step 2: Input basic information, enter the name of the file, and then choose Create.