Contact block: Set contact attributes - Amazon Connect

Contact block: Set contact attributes

Description

  • Stores key-value pairs as contact attributes.

  • Contact attributes are accessible by other areas of Amazon Connect, such as the CTRs.

    For more information about how to use contact attributes, see Use Amazon Connect contact attributes.

Contact flow types

You can use this block in the following contact flow types:

  • All flows

Properties

Tip

When using a user-defined destination key, you can name it anything you want but don't include the $ and . (period) characters. They are not allowed because they are both used in defining the attribute paths in JSONPath.

Configured block

When this block is configured, it looks similar to the following image:

Sample flows

See these sample flows for scenarios that use this block:

Scenarios

See these topics for scenarios that use this block: