Contact Block: Set Disconnect Flow - Amazon Connect

Contact Block: Set Disconnect Flow

Item Description

In contact flow type:

All flows

Description:

Specifies which contact flow to run after a disconnect event during chat conversation. A disconnect event is when an agent disconnects. When the disconnect event occurs, the corresponding content flow runs.

This block is only used in chat scenarios. If a customer stops responding to the chat, use this block to decide whether to run the disconnect flow and call a Wait block, or end the conversation.

Properties:

Configured block:

When this block is configured, it looks similar to the following image:

Sample flows:

See these sample flows for scenarios that use this block:

Scenarios:

See these topics for scenarios that use this block: