Troubleshooting Issues when using the Contact Control Panel (CCP) - Amazon Connect

Troubleshooting Issues when using the Contact Control Panel (CCP)

Troubleshooting Contact Control Panel (CCP) issues requires support from your network operations, system administrator, and virtual desktop (VDI) solution teams to collect the appropriate level of information to identify root cause and drive resolution. To help determine the appropriate resources to engage, it's important to break issues down into those with similar symptoms. The following guidance has been helpful in assisting Amazon Connect customers in resolving CCP issues with their operations support teams.