Use the Endpoint Test Utility - Amazon Connect

Use the Endpoint Test Utility

To validate connectivity to Amazon Connect, or when your agents are experiencing problems with the Contact Control Panel (CCP), we recommend using the Amazon Connect Endpoint Test Utility.

The Amazon Connect Endpoint Test Utility performs the following checks:

  • Validates that the browser being used supports WebRTC.

  • Determines if the browser has appropriate access to media devices (microphone, speakers, etc).

  • Performs latency tests for all active Amazon Connect Regions.

  • Performs latency tests to a specific Amazon Connect instance, if provided.

  • Validates network connectivity across required ports for media streams.

The complete results are available for download as a JSON file. You can copy the results to include in a support ticket. You can also load the results file into the tool by selecting the Load previous results option. This option displays the contents of the file visually and makes it easier to analyze the results. Additionally, you can download a bookmark specifically for the provided instance to make future tests easier to run.

Parameters to customize the Endpoint Test Utility

Use the following URL parameters to customize the Endpoint Test Utility:

  • lng: Change the language of the tool. Currently supported languages are English (default), Spanish, and French. It accepts the following values:

    • en

    • es

    • fr

  • autoRun: Run the tool automatically. It accepts the following values:

    • true

    • false

  • connectInstanceUrl: Specify the Amazon Connect instance in the URL. It must start with https.

Example customized URL:

https://a.co/4pBJMng?lng=es&autoRun=true&connectInstanceUrl=https://myinstance.awsapps.com/connect/login

Previous Check Connectivity Tool

The previous version of the tool is available here: Amazon Connect Check Connectivity Tool.

This tool checks which web browser the agent is running, and whether the microphone has required permissions. Click the Test buttons to check the ports and latency.