One-way audio from customers? - Amazon Connect

One-way audio from customers?

If an agent can hear the customer, but the customer can't hear the agent, this may be the result of an application taking exclusive control of agent's mic/speaker.

For instructions about how to disable it, see How do I turn off Exclusive-Mode for a Windows audio playback device?

To fix sound problems on a Mac, see Change the sound input settings on Mac.