Return an Outposts server

If AWS Outposts detects a defect in the server, we will inform you, start the replacement process to send you a new server, and provide you with the shipping label through the AWS Outposts console. To get started, complete the following steps.

To return the server because the server reached the end of the contract term, or for another reason, contact AWS Support Center.

Step 1: Prepare the server for return

To prepare the server for return, unshare resources, backup data, delete local network interfaces and terminate active instances.

1. If the Outpost's resources are shared, you must unshare these resources.

   You can unshare a shared Outpost resource in one of the following ways:

   • Use the AWS RAM console. For more information, see Updating a resource share in the AWS RAM User Guide.

   • Use the AWS CLI to run the disassociate-resource-share command.

   For the list of Outpost resources that can be shared, see Shareable Outpost resources.

2. Create backups of the data stored in the instance storage of the Amazon EC2 instances running on the AWS Outposts server.

3. Delete the local network interfaces associated with the instances that were running on the server.

4. Terminate the active instances associated with subnets on your Outpost. To terminate the instances, follow the instructions in Terminate your instance in the Amazon EC2 User Guide.

Step 2: Obtain the return shipping label

Important

You must only use the shipping label that AWS provides because it contains specific information, such as the Asset ID, about the server that you are returning. Do not create your own shipping label.

Obtain your shipping label based on the reason for your return.

Shipping label for a server that is being replaced

1. Open the AWS Outposts console at https://console.aws.amazon.com/outposts/.

2. On the navigation pane, choose Orders.

3. Under Replacement order summary, choose Print return label and choose the configuration ID of the server that you plan to return.

Shipping label for a server that is not being replaced

1. Contact AWS Support Center.

2. Request a shipping label for the server you intend to return.

Step 3: Pack the server

To pack your server, use the box and packaging material provided by AWS.

1. Pack the server in one of the following boxes:

   • The box and packaging material that the server originally came in.

   • The box and packaging material that the replacement server came in.

   Alternatively, contact AWS Support Center to request a box.

2. Affix the shipping label that AWS provided, to the outside of the box.

   Important

   Verify that the Asset ID on the shipping label matches the Asset ID on the server that you are returning.

   The Asset ID is located on the pull-out tab on the front of the server. Example: 1203779889 or 9305589922

3. Seal the box securely.

Step 4: Return the server through the courier

You must return the server through the designated courier for your country. You can deliver the server to the courier or schedule the day and time that you prefer for the courier to pick up the server. The shipping label that AWS provides contains the correct address to return the server.

The following table shows who to contact for the country you are shipping from:

Country	Contact
Argentina	Contact AWS Support Center. In your request, include the following information: The tracking number that is on the AWS-provided shipping label The date and time that you prefer the courier to pick up the server A contact name A phone number An email address
Bahrain
Brazil
Brunei
Canada
Chile
Colombia
Hong Kong
India
Indonesia
Japan
Malaysia
Nigeria
Oman
Panama
Peru
Philippines
Serbia
Singapore
South Africa
South Korea
Taiwan
Thailand
United Arab Emirates
Vietnam
United States of America	Contact UPS. You can return the server in the following ways: Return the server during a routine UPS pickup at your site. Drop-off the server at a UPS location. Schedule a pickup for a date and time you prefer. Enter the tracking number from the AWS-provided shipping label for free shipping.
All other countries	Contact DHL. You can return the server in the following ways: Drop-off the server at a DHL location. Schedule a pickup for a date and time you prefer. Enter the DHL Waybill number from the AWS-provided shipping label for free shipping. If you get the following error Courier pickup can't be scheduled for an import shipment, it usually means that the pickup country that you selected does not match the pickup country on the return shipment label. Select the country where the shipment originates from and try again.