Return an Outposts server
If AWS Outposts detects a defect in the server, we will inform you, start the replacement process to send you a new server, and provide you with the shipping label through the AWS Outposts console. To get started, complete the following steps.
Tasks
To return the server because the server reached the end of the contract term, or for another
reason, contact AWS Support Center
Step 1: Prepare the server for return
To prepare the server for return, unshare resources, backup data, delete local network interfaces and terminate active instances.
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If the Outpost's resources are shared, you must unshare these resources.
You can unshare a shared Outpost resource in one of the following ways:
-
Use the AWS RAM console. For more information, see Updating a resource share in the AWS RAM User Guide.
-
Use the AWS CLI to run the disassociate-resource-share
command.
For the list of Outpost resources that can be shared, see Shareable Outpost resources.
-
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Create backups of the data stored in the instance storage of the Amazon EC2 instances running on the AWS Outposts server.
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Delete the local network interfaces associated with the instances that were running on the server.
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Terminate the active instances associated with subnets on your Outpost. To terminate the instances, follow the instructions in Terminate your instance in the Amazon EC2 User Guide.
Step 2: Obtain the return shipping label
Important
You must only use the shipping label that AWS provides because it contains specific information, such as the Asset ID, about the server that you are returning. Do not create your own shipping label.
Obtain your shipping label based on the reason for your return.
Step 3: Pack the server
To pack your server, use the box and packaging material provided by AWS.
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Pack the server in one of the following boxes:
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The box and packaging material that the server originally came in.
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The box and packaging material that the replacement server came in.
Alternatively, contact AWS Support Center
to request a box. -
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Affix the shipping label that AWS provided, to the outside of the box.
Important
Verify that the Asset ID on the shipping label matches the Asset ID on the server that you are returning.
The Asset ID is located on the pull-out tab on the front of the server. Example:
1203779889
or9305589922
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Seal the box securely.
Step 4: Return the server through the courier
You must return the server through the designated courier for your country. You can deliver the server to the courier or schedule the day and time that you prefer for the courier to pick up the server. The shipping label that AWS provides contains the correct address to return the server.
The following table shows who to contact for the country you are shipping from:
Country | Contact |
---|---|
Argentina |
Contact AWS Support Center
|
Bahrain |
|
Brazil |
|
Brunei |
|
Canada |
|
Chile |
|
Colombia |
|
Hong Kong |
|
India |
|
Indonesia |
|
Japan |
|
Malaysia |
|
Nigeria |
|
Oman |
|
Panama |
|
Peru |
|
Philippines |
|
Serbia |
|
Singapore |
|
South Africa |
|
South Korea |
|
Taiwan |
|
Thailand |
|
United Arab Emirates |
|
Vietnam |
|
United States of America |
Contact UPS You can return the server in the following ways:
|
All other countries |
Contact DHL You can return the server in the following ways:
|