Class: Aws::Connect::Types::RoutingProfile

Inherits:

Struct

• Object
• Struct
• Aws::Connect::Types::RoutingProfile

Defined in:

gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb

Overview

Contains information about a routing profile.

See Also:

• AWS API Documentation

Constant Summary

SENSITIVE =

[]

Instance Attribute Summary

• #agent_availability_timer ⇒ String

  Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.

• #default_outbound_queue_id ⇒ String

  The identifier of the default outbound queue for this routing profile.

• #description ⇒ String

  The description of the routing profile.

• #instance_id ⇒ String

  The identifier of the Amazon Connect instance.

• #media_concurrencies ⇒ Array<Types::MediaConcurrency>

  The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

• #name ⇒ String

  The name of the routing profile.

• #number_of_associated_queues ⇒ Integer

  The number of associated queues in routing profile.

• #number_of_associated_users ⇒ Integer

  The number of associated users in routing profile.

• #routing_profile_arn ⇒ String

  The Amazon Resource Name (ARN) of the routing profile.

• #routing_profile_id ⇒ String

  The identifier of the routing profile.

• #tags ⇒ Hash<String,String>

  The tags used to organize, track, or control access for this resource.

Instance Attribute Details

#agent_availability_timer ⇒ String

Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.

Returns:

• (String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 11577

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer)
  SENSITIVE = []
  include Aws::Structure
end

#default_outbound_queue_id ⇒ String

The identifier of the default outbound queue for this routing profile.

Returns:

• (String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 11577

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer)
  SENSITIVE = []
  include Aws::Structure
end

#description ⇒ String

The description of the routing profile.

Returns:

• (String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 11577

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer)
  SENSITIVE = []
  include Aws::Structure
end

#instance_id ⇒ String

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Returns:

• (String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 11577

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer)
  SENSITIVE = []
  include Aws::Structure
end

#media_concurrencies ⇒ Array<Types::MediaConcurrency>

The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

Returns:

• (Array<Types::MediaConcurrency>)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 11577

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer)
  SENSITIVE = []
  include Aws::Structure
end

#name ⇒ String

The name of the routing profile.

Returns:

• (String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 11577

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer)
  SENSITIVE = []
  include Aws::Structure
end

#number_of_associated_queues ⇒ Integer

The number of associated queues in routing profile.

Returns:

• (Integer)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 11577

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer)
  SENSITIVE = []
  include Aws::Structure
end

#number_of_associated_users ⇒ Integer

The number of associated users in routing profile.

Returns:

• (Integer)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 11577

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer)
  SENSITIVE = []
  include Aws::Structure
end

#routing_profile_arn ⇒ String

The Amazon Resource Name (ARN) of the routing profile.

Returns:

• (String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 11577

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer)
  SENSITIVE = []
  include Aws::Structure
end

#routing_profile_id ⇒ String

The identifier of the routing profile.

Returns:

• (String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 11577

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer)
  SENSITIVE = []
  include Aws::Structure
end

#tags ⇒ Hash<String,String>

The tags used to organize, track, or control access for this resource. For example, \{ "tags": {"key1":"value1", "key2":"value2"\} \}.

Returns:

• (Hash<String,String>)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 11577

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer)
  SENSITIVE = []
  include Aws::Structure
end