Class: Aws::Connect::Types::RoutingProfile

Inherits:
Struct
  • Object
show all
Defined in:
gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb

Overview

Contains information about a routing profile.

Constant Summary collapse

SENSITIVE =
[]

Instance Attribute Summary collapse

Instance Attribute Details

#agent_availability_timerString

Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.

Returns:

  • (String)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14747

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default)
  SENSITIVE = []
  include Aws::Structure
end

#default_outbound_queue_idString

The identifier of the default outbound queue for this routing profile.

Returns:

  • (String)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14747

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default)
  SENSITIVE = []
  include Aws::Structure
end

#descriptionString

The description of the routing profile.

Returns:

  • (String)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14747

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default)
  SENSITIVE = []
  include Aws::Structure
end

#instance_idString

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Returns:

  • (String)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14747

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default)
  SENSITIVE = []
  include Aws::Structure
end

#is_defaultBoolean

Whether this a default routing profile.

Returns:

  • (Boolean)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14747

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default)
  SENSITIVE = []
  include Aws::Structure
end

#last_modified_regionString

The Amazon Web Services Region where this resource was last modified.

Returns:

  • (String)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14747

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default)
  SENSITIVE = []
  include Aws::Structure
end

#last_modified_timeTime

The timestamp when this resource was last modified.

Returns:

  • (Time)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14747

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default)
  SENSITIVE = []
  include Aws::Structure
end

#media_concurrenciesArray<Types::MediaConcurrency>

The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14747

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default)
  SENSITIVE = []
  include Aws::Structure
end

#nameString

The name of the routing profile.

Returns:

  • (String)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14747

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default)
  SENSITIVE = []
  include Aws::Structure
end

#number_of_associated_queuesInteger

The number of associated queues in routing profile.

Returns:

  • (Integer)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14747

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default)
  SENSITIVE = []
  include Aws::Structure
end

#number_of_associated_usersInteger

The number of associated users in routing profile.

Returns:

  • (Integer)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14747

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default)
  SENSITIVE = []
  include Aws::Structure
end

#routing_profile_arnString

The Amazon Resource Name (ARN) of the routing profile.

Returns:

  • (String)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14747

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default)
  SENSITIVE = []
  include Aws::Structure
end

#routing_profile_idString

The identifier of the routing profile.

Returns:

  • (String)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14747

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default)
  SENSITIVE = []
  include Aws::Structure
end

#tagsHash<String,String>

The tags used to organize, track, or control access for this resource. For example, \{ "Tags": {"key1":"value1", "key2":"value2"\} \}.

Returns:

  • (Hash<String,String>)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 14747

class RoutingProfile < Struct.new(
  :instance_id,
  :name,
  :routing_profile_arn,
  :routing_profile_id,
  :description,
  :media_concurrencies,
  :default_outbound_queue_id,
  :tags,
  :number_of_associated_queues,
  :number_of_associated_users,
  :agent_availability_timer,
  :last_modified_time,
  :last_modified_region,
  :is_default)
  SENSITIVE = []
  include Aws::Structure
end