com.amazonaws.services.connectparticipant

Class AbstractAmazonConnectParticipant

java.lang.Object

com.amazonaws.services.connectparticipant.AbstractAmazonConnectParticipant

All Implemented Interfaces:

AmazonConnectParticipant

Direct Known Subclasses:

AbstractAmazonConnectParticipantAsync

@Generated(value="com.amazonaws:aws-java-sdk-code-generator")
public class AbstractAmazonConnectParticipant
extends Object
implements AmazonConnectParticipant

Abstract implementation of AmazonConnectParticipant. Convenient method forms pass through to the corresponding overload that takes a request object, which throws an UnsupportedOperationException.

Field Summary

Fields inherited from interface com.amazonaws.services.connectparticipant.AmazonConnectParticipant

ENDPOINT_PREFIX

Method Summary

Modifier and Type	Method and Description
CompleteAttachmentUploadResult	completeAttachmentUpload(CompleteAttachmentUploadRequest request) Allows you to confirm that the attachment has been uploaded using the pre-signed URL provided in StartAttachmentUpload API.
CreateParticipantConnectionResult	createParticipantConnection(CreateParticipantConnectionRequest request) Creates the participant's connection.
DescribeViewResult	describeView(DescribeViewRequest request) Retrieves the view for the specified view token.
DisconnectParticipantResult	disconnectParticipant(DisconnectParticipantRequest request) Disconnects a participant.
GetAttachmentResult	getAttachment(GetAttachmentRequest request) Provides a pre-signed URL for download of a completed attachment.
ResponseMetadata	getCachedResponseMetadata(AmazonWebServiceRequest request) Returns additional metadata for a previously executed successful request, typically used for debugging issues where a service isn't acting as expected.
GetTranscriptResult	getTranscript(GetTranscriptRequest request) Retrieves a transcript of the session, including details about any attachments.
SendEventResult	sendEvent(SendEventRequest request)
SendMessageResult	sendMessage(SendMessageRequest request) Sends a message.
void	shutdown() Shuts down this client object, releasing any resources that might be held open.
StartAttachmentUploadResult	startAttachmentUpload(StartAttachmentUploadRequest request) Provides a pre-signed Amazon S3 URL in response for uploading the file directly to S3.

Methods inherited from class java.lang.Object

equals, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Method Detail

completeAttachmentUpload

public CompleteAttachmentUploadResult completeAttachmentUpload(CompleteAttachmentUploadRequest request)

Description copied from interface: AmazonConnectParticipant

Allows you to confirm that the attachment has been uploaded using the pre-signed URL provided in StartAttachmentUpload API. A conflict exception is thrown when an attachment with that identifier is already being uploaded.

ConnectionToken is used for invoking this API instead of ParticipantToken.

The Amazon Connect Participant Service APIs do not use Signature Version 4 authentication.

Specified by:

completeAttachmentUpload in interface AmazonConnectParticipant

Returns:

Result of the CompleteAttachmentUpload operation returned by the service.

See Also:

AWS API Documentation

createParticipantConnection

public CreateParticipantConnectionResult createParticipantConnection(CreateParticipantConnectionRequest request)

Description copied from interface: AmazonConnectParticipant

Creates the participant's connection.

ParticipantToken is used for invoking this API instead of ConnectionToken.

The participant token is valid for the lifetime of the participant – until they are part of a contact.

The response URL for WEBSOCKET Type has a connect expiry timeout of 100s. Clients must manually connect to the returned websocket URL and subscribe to the desired topic.

For chat, you need to publish the following on the established websocket connection:

{"topic":"aws/subscribe","content":{"topics":["aws/chat"]}}

Upon websocket URL expiry, as specified in the response ConnectionExpiry parameter, clients need to call this API again to obtain a new websocket URL and perform the same steps as before.

Message streaming support: This API can also be used together with the StartContactStreaming API to create a participant connection for chat contacts that are not using a websocket. For more information about message streaming, Enable real-time chat message streaming in the Amazon Connect Administrator Guide.

Feature specifications: For information about feature specifications, such as the allowed number of open websocket connections per participant, see Feature specifications in the Amazon Connect Administrator Guide.

The Amazon Connect Participant Service APIs do not use Signature Version 4 authentication.

Specified by:

createParticipantConnection in interface AmazonConnectParticipant

Returns:

Result of the CreateParticipantConnection operation returned by the service.

See Also:

AWS API Documentation

describeView

public DescribeViewResult describeView(DescribeViewRequest request)

Description copied from interface: AmazonConnectParticipant

Retrieves the view for the specified view token.

Specified by:

describeView in interface AmazonConnectParticipant

Returns:

Result of the DescribeView operation returned by the service.

See Also:

AWS API Documentation

disconnectParticipant

public DisconnectParticipantResult disconnectParticipant(DisconnectParticipantRequest request)

Description copied from interface: AmazonConnectParticipant

Disconnects a participant.

ConnectionToken is used for invoking this API instead of ParticipantToken.

The Amazon Connect Participant Service APIs do not use Signature Version 4 authentication.

Specified by:

disconnectParticipant in interface AmazonConnectParticipant

Returns:

Result of the DisconnectParticipant operation returned by the service.

See Also:

AWS API Documentation

getAttachment

public GetAttachmentResult getAttachment(GetAttachmentRequest request)

Description copied from interface: AmazonConnectParticipant

Provides a pre-signed URL for download of a completed attachment. This is an asynchronous API for use with active contacts.

ConnectionToken is used for invoking this API instead of ParticipantToken.

The Amazon Connect Participant Service APIs do not use Signature Version 4 authentication.

Specified by:

getAttachment in interface AmazonConnectParticipant

Returns:

Result of the GetAttachment operation returned by the service.

See Also:

AWS API Documentation

getTranscript

public GetTranscriptResult getTranscript(GetTranscriptRequest request)

Description copied from interface: AmazonConnectParticipant

Retrieves a transcript of the session, including details about any attachments. For information about accessing past chat contact transcripts for a persistent chat, see Enable persistent chat.

If you have a process that consumes events in the transcript of an chat that has ended, note that chat transcripts contain the following event content types if the event has occurred during the chat session:

• application/vnd.amazonaws.connect.event.participant.left

• application/vnd.amazonaws.connect.event.participant.joined

• application/vnd.amazonaws.connect.event.chat.ended

• application/vnd.amazonaws.connect.event.transfer.succeeded

• application/vnd.amazonaws.connect.event.transfer.failed

ConnectionToken is used for invoking this API instead of ParticipantToken.

The Amazon Connect Participant Service APIs do not use Signature Version 4 authentication.

Specified by:

getTranscript in interface AmazonConnectParticipant

Returns:

Result of the GetTranscript operation returned by the service.

See Also:

AWS API Documentation

sendEvent

public SendEventResult sendEvent(SendEventRequest request)

Description copied from interface: AmazonConnectParticipant

The application/vnd.amazonaws.connect.event.connection.acknowledged ContentType will no longer be supported starting December 31, 2024. This event has been migrated to the CreateParticipantConnection API using the ConnectParticipant field.

Sends an event. Message receipts are not supported when there are more than two active participants in the chat. Using the SendEvent API for message receipts when a supervisor is barged-in will result in a conflict exception.

ConnectionToken is used for invoking this API instead of ParticipantToken.

The Amazon Connect Participant Service APIs do not use Signature Version 4 authentication.

Specified by:

sendEvent in interface AmazonConnectParticipant

Returns:

Result of the SendEvent operation returned by the service.

See Also:

AWS API Documentation

sendMessage

public SendMessageResult sendMessage(SendMessageRequest request)

Description copied from interface: AmazonConnectParticipant

Sends a message.

ConnectionToken is used for invoking this API instead of ParticipantToken.

The Amazon Connect Participant Service APIs do not use Signature Version 4 authentication.

Specified by:

sendMessage in interface AmazonConnectParticipant

Returns:

Result of the SendMessage operation returned by the service.

See Also:

AWS API Documentation

startAttachmentUpload

public StartAttachmentUploadResult startAttachmentUpload(StartAttachmentUploadRequest request)

Description copied from interface: AmazonConnectParticipant

Provides a pre-signed Amazon S3 URL in response for uploading the file directly to S3.

ConnectionToken is used for invoking this API instead of ParticipantToken.

The Amazon Connect Participant Service APIs do not use Signature Version 4 authentication.

Specified by:

startAttachmentUpload in interface AmazonConnectParticipant

Returns:

Result of the StartAttachmentUpload operation returned by the service.

See Also:

AWS API Documentation

shutdown

public void shutdown()

Description copied from interface: AmazonConnectParticipant

Shuts down this client object, releasing any resources that might be held open. This is an optional method, and callers are not expected to call it, but can if they want to explicitly release any open resources. Once a client has been shutdown, it should not be used to make any more requests.

Specified by:

shutdown in interface AmazonConnectParticipant

getCachedResponseMetadata

public ResponseMetadata getCachedResponseMetadata(AmazonWebServiceRequest request)

Description copied from interface: AmazonConnectParticipant

Returns additional metadata for a previously executed successful request, typically used for debugging issues where a service isn't acting as expected. This data isn't considered part of the result data returned by an operation, so it's available through this separate, diagnostic interface.

Response metadata is only cached for a limited period of time, so if you need to access this extra diagnostic information for an executed request, you should use this method to retrieve it as soon as possible after executing a request.

Specified by:

getCachedResponseMetadata in interface AmazonConnectParticipant

Parameters:

request - The originally executed request.

Returns:

The response metadata for the specified request, or null if none is available.