SupportAppClient

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Amazon Web Services Support App in Slack

You can use the Amazon Web Services Support App in Slack API to manage your support cases in Slack for your Amazon Web Services account. After you configure your Slack workspace and channel with the Amazon Web Services Support App, you can perform the following tasks directly in your Slack channel:

  • Create, search, update, and resolve your support cases

  • Request service quota increases for your account

  • Invite Amazon Web Services Support agents to your channel so that you can chat directly about your support cases

For more information about how to perform these actions in Slack, see the following documentation in the Amazon Web Services Support User Guide:

You can also use the Amazon Web Services Management Console instead of the Amazon Web Services Support App API to manage your Slack configurations. For more information, see Authorize a Slack workspace to enable the Amazon Web Services Support App .

  • You must have a Business or Enterprise Support plan to use the Amazon Web Services Support App API.

  • For more information about the Amazon Web Services Support App endpoints, see the Amazon Web Services Support App in Slack endpoints  in the Amazon Web Services General Reference.

Installation

NPM
npm install @aws-sdk/client-support-app
Yarn
yarn add @aws-sdk/client-support-app
pnpm
pnpm add @aws-sdk/client-support-app

SupportAppClient Operations

Command
Summary
CreateSlackChannelConfigurationCommand

Creates a Slack channel configuration for your Amazon Web Services account.

  • You can add up to 5 Slack workspaces for your account.

  • You can add up to 20 Slack channels for your account.

A Slack channel can have up to 100 Amazon Web Services accounts. This means that only 100 accounts can add the same Slack channel to the Amazon Web Services Support App. We recommend that you only add the accounts that you need to manage support cases for your organization. This can reduce the notifications about case updates that you receive in the Slack channel.

We recommend that you choose a private Slack channel so that only members in that channel have read and write access to your support cases. Anyone in your Slack channel can create, update, or resolve support cases for your account. Users require an invitation to join private channels.

DeleteAccountAliasCommand

Deletes an alias for an Amazon Web Services account ID. The alias appears in the Amazon Web Services Support App page of the Amazon Web Services Support Center. The alias also appears in Slack messages from the Amazon Web Services Support App.

DeleteSlackChannelConfigurationCommand

Deletes a Slack channel configuration from your Amazon Web Services account. This operation doesn't delete your Slack channel.

DeleteSlackWorkspaceConfigurationCommand

Deletes a Slack workspace configuration from your Amazon Web Services account. This operation doesn't delete your Slack workspace.

GetAccountAliasCommand

Retrieves the alias from an Amazon Web Services account ID. The alias appears in the Amazon Web Services Support App page of the Amazon Web Services Support Center. The alias also appears in Slack messages from the Amazon Web Services Support App.

ListSlackChannelConfigurationsCommand

Lists the Slack channel configurations for an Amazon Web Services account.

ListSlackWorkspaceConfigurationsCommand

Lists the Slack workspace configurations for an Amazon Web Services account.

PutAccountAliasCommand

Creates or updates an individual alias for each Amazon Web Services account ID. The alias appears in the Amazon Web Services Support App page of the Amazon Web Services Support Center. The alias also appears in Slack messages from the Amazon Web Services Support App.

RegisterSlackWorkspaceForOrganizationCommand

Registers a Slack workspace for your Amazon Web Services account. To call this API, your account must be part of an organization in Organizations.

If you're the management account and you want to register Slack workspaces for your organization, you must complete the following tasks:

  1. Sign in to the Amazon Web Services Support Center  and authorize the Slack workspaces where you want your organization to have access to. See Authorize a Slack workspace  in the Amazon Web Services Support User Guide.

  2. Call the RegisterSlackWorkspaceForOrganization API to authorize each Slack workspace for the organization.

After the management account authorizes the Slack workspace, member accounts can call this API to authorize the same Slack workspace for their individual accounts. Member accounts don't need to authorize the Slack workspace manually through the Amazon Web Services Support Center .

To use the Amazon Web Services Support App, each account must then complete the following tasks:

UpdateSlackChannelConfigurationCommand

Updates the configuration for a Slack channel, such as case update notifications.

SupportAppClient Configuration

Parameter
Type
Description
defaultsMode
Optional
DefaultsMode | Provider<DefaultsMode>
The @smithy/smithy-client#DefaultsMode that will be used to determine how certain default configuration options are resolved in the SDK.
disableHostPrefix
Optional
boolean
Disable dynamically changing the endpoint of the client based on the hostPrefix trait of an operation.
extensions
Optional
RuntimeExtension[]
Optional extensions
logger
Optional
Logger
Optional logger for logging debug/info/warn/error.
maxAttempts
Optional
number | Provider<number>
Value for how many times a request will be made at most in case of retry.
profile
Optional
string
Setting a client profile is similar to setting a value for the AWS_PROFILE environment variable. Setting a profile on a client in code only affects the single client instance, unlike AWS_PROFILE.When set, and only for environments where an AWS configuration file exists, fields configurable by this file will be retrieved from the specified profile within that file. Conflicting code configuration and environment variables will still have higher priority.For client credential resolution that involves checking the AWS configuration file, the client's profile (this value) will be used unless a different profile is set in the credential provider options.
region
Optional
string | Provider<string>
The AWS region to which this client will send requests
requestHandler
Optional
__HttpHandlerUserInput
The HTTP handler to use or its constructor options. Fetch in browser and Https in Nodejs.
retryMode
Optional
string | Provider<string>
Specifies which retry algorithm to use.
useDualstackEndpoint
Optional
boolean | Provider<boolean>
Enables IPv6/IPv4 dualstack endpoint.
useFipsEndpoint
Optional
boolean | Provider<boolean>
Enables FIPS compatible endpoints.
Additional config fields are described in the full configuration type: SupportAppClientConfig