View a markdown version of this page

AWS Support App in Slack - AWS Support

AWS Support App in Slack

You can use the AWS Support App to manage your AWS support cases in Slack. Invite your team members to chat channels, respond to case updates, and chat directly with support agents. Use the AWS Support App to manage support cases quickly in Slack.

Multi-session support is not available

Multi-session support for the AWS Support App is not available. If you have multi-session enabled, you must turn it off. To disable multi-session support, complete the following steps:

  1. Sign in to the AWS Management Console.

  2. In the navigation bar, choose your account name (top right) to open the account menu.

  3. Choose Turn off multi-session support.

Account menu in the AWS Management Console showing the Turn off multi-session support option.

Use the AWS Support App to do the following:

  • Create, update, search for, and resolve support cases in Slack channels

  • Attach files to support cases

  • Share support case details with your team without leaving the Slack channel

  • Start a live chat session with support agents

When you create, update, or resolve a support case in the AWS Support App, the case is also updated in the AWS Support Center Console. You don't need to sign in to the Support Center Console to manage your support cases separately.

Notes

  • The response times for support cases are the same, whether you created the case from Slack or from the Support Center Console.

  • You can create a support case for account and billing support, and technical support.

Topics