Analytics data lake
You can use Analytics data lake as a central location to query various types of data from Amazon Connect. This data includes contact records, Contact Lens conversational analytics, Contact Lens performance evaluations, and more. Data is refreshed after a record is created with a small delay for processing and should be available in less than an hour. You can use the Analytics data lake to create custom reports or run SQL queries.
For information about related API actions, see Analytics data lake actions in the Amazon Connect API Reference.
Contents
