Update Instance Settings - Amazon Connect

Update Instance Settings

To update the instance settings, open the Amazon Connect console, choose the name of the instance from Instance Alias, and complete the following procedures.

To update the telephony options

  1. In the navigation pane, choose Telephony.

  2. (Optional) To enable customers to call into your contact center, choose I want to handle incoming calls with Amazon Connect.

  3. (Optional) To enable outbound calling from your contact center, choose I want to make outbound calls with Amazon Connect.

  4. Choose Save.

To update the data storage settings

  1. In the navigation pane, choose Data storage.

  2. (Optional) To specify the bucket and KMS key for recordings of voice conversations, choose Call recordings, Edit, specify the bucket name and prefix, select the KMS key by name, and then choose Save.

  3. (Optional) To specify the bucket and KMS key for recordings (transcripts) of chat conversations, choose Chat transcripts, Edit, specify the bucket name and prefix, select the KMS key by name, and then choose Save.

  4. (Optional) To enable live media streaming, choose Live media streaming, Edit. For more information, see Capture Customer Audio: Live Media Streaming.

  5. (Optional) To specify the bucket and KMS key for exported reports, choose Exported reports, Edit, specify the bucket name and prefix, select the KMS key by name, and then choose Save.

To enable data streaming

  1. In the navigation pane, choose Data streaming.

  2. Choose Enable data streaming. For more information, see Enable Data Streaming.

  3. For Contact Trace Records, do one of the following:

    • Choose Kinesis Firehose and select an existing delivery stream, or choose Create a new Kinesis firehose to open the Kinesis Firehose console and create the delivery stream.

    • Choose Kinesis Stream and select an existing stream, or choose Create a new Kinesis firehose to open the Kinesis console and create the stream.

  4. For Agent Events, select an existing Kinesis stream or choose Create a new Kinesis stream to open the Kinesis console and create the stream.

  5. Choose Save.

To update the contact flow settings

  1. In the navigation pane, choose Contact flows.

  2. (Optional) To add a signing key for use in contact flows, choose Add key. For more information, see Encrypt Customer Input.

  3. (Optional) To integrate with Amazon Lex, select a Lex bot. For more information, see Add an Amazon Lex Bot.

  4. (Optional) To integrate with AWS Lambda, select a Lambda function. For more information, see Invoke AWS Lambda Functions.

  5. (Optional) To enable contact flow logs, choose Enable contact flow logs. For more information, see Enable Contact Flow Logs.