Flow block: Set callback number - Amazon Connect

Flow block: Set callback number


  • Specify the attribute to set the callback number.

Supported channels

The following table lists how this block routes a contact who is using the specified channel.

Channel Supported?




No - Invalid number branch


No - Invalid number branch

Flow types

You can use this block in the following flow types:

  • Inbound flow

  • Customer Queue flow

  • Transfer to Agent flow

  • Transfer to Queue flow


The following image shows the Properties page of the Set callback number block.

The properties page of the Set callback number block.

Configuration tips

  • The Store customer input block often comes before this block. It stores the customer's callback number.

Configured block

The following image shows an example of what this block looks like when it is configured. It has the following branches: Success, Invalid number, and Not dialable.

A configured Set callback number block.
  1. Invalid number: The customer entered phone number that is not valid.

  2. Not dialable: Amazon Connect is unable to dial that number. For example, if your instance is not allowed to make calls to +447 prefix phone numbers, and the customer requested callback to a +447 prefix number. Even though number is valid, Amazon Connect cannot call it.

Sample flows

Amazon Connect includes a set of sample flows. For instructions that explain how to access the sample flows in the flow designer, see Sample flows. Following are topics that describe the sample flows which include this block.


See these topics for scenarios that use this block: