Contact block: Set callback number - Amazon Connect

Contact block: Set callback number

Description

  • Specify the attribute to set the callback number.

Supported channels

The following table lists how this block routes a contact who is using the specified channel.

Channel Supported?

Voice

Yes

Chat

No - Error branch

Task

No - Error branch

Contact flow types

You can use this block in the following contact flow types:

  • Inbound contact flow

  • Customer Queue flow

  • Transfer to Agent flow

  • Transfer to Queue flow

Properties

Configuration tips

  • The Store customer input block often comes before this block. It stores the customer's callback number.

Configured block

When this block is configured, it looks similar to the following image:

  1. The customer entered phone number that is not valid.

  2. Amazon Connect is unable to dial that number. For example, if your instance is not allowed to make calls to +447 prefix phone numbers, and the customer requested callback to a +447 prefix number. Even though number is valid, Amazon Connect cannot call it.

Sample flows

See these sample flows for scenarios that use this block:

Scenarios

See these topics for scenarios that use this block: