Contact Block: Set Callback Number - Amazon Connect

Contact Block: Set Callback Number

In contact flow types

You can use this block in the following contact flow types:

  • Generic Contact flow

  • Customer Queue flow

  • Transfer to Agent flow

  • Transfer to Queue flow

Description

  • Specify the attribute to set the callback number.

Properties

Configuration tips

  • The Store customer input block often comes before this block. It stores the customer's callback number.

Configured block

When this block is configured, it looks similar to the following image:

Sample flows

See these sample flows for scenarios that use this block:

Scenarios

See these topics for scenarios that use this block: