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Creates or updates user-defined contact attributes associated with the specified contact.
You can create or update user-defined attributes for both ongoing and completed contacts. For example, while the call is active, you can update the customer's name or the reason the customer called. You can add notes about steps that the agent took during the call that display to the next agent that takes the call. You can also update attributes for a contact using data from your CRM application and save the data with the contact in Amazon Connect. You could also flag calls for additional analysis, such as legal review or to identify abusive callers.
Contact attributes are available in Amazon Connect for 24 months, and are then deleted. For information about contact record retention and the maximum size of the contact record attributes section, see Feature specifications in the Amazon Connect Administrator Guide .
See also: AWS API Documentation
update-contact-attributes
--initial-contact-id <value>
--instance-id <value>
--attributes <value>
[--cli-input-json <value>]
[--generate-cli-skeleton <value>]
[--debug]
[--endpoint-url <value>]
[--no-verify-ssl]
[--no-paginate]
[--output <value>]
[--query <value>]
[--profile <value>]
[--region <value>]
[--version <value>]
[--color <value>]
[--no-sign-request]
[--ca-bundle <value>]
[--cli-read-timeout <value>]
[--cli-connect-timeout <value>]
--initial-contact-id
(string)
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
--instance-id
(string)
The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
--attributes
(map)
The Amazon Connect attributes. These attributes can be accessed in flows just like any other contact attributes.
You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
When the attributes for a contact exceed 32 KB, the contact is routed down the Error branch of the flow. As a mitigation, consider the following options:
- Remove unnecessary attributes by setting their values to empty.
- If the attributes are only used in one flow and don't need to be referred to outside of that flow (for example, by a Lambda or another flow), then use flow attributes. This way you aren't needlessly persisting the 32 KB of information from one flow to another. For more information, see Flow block: Set contact attributes in the Amazon Connect Administrator Guide .
key -> (string)
value -> (string)
Shorthand Syntax:
KeyName1=string,KeyName2=string
JSON Syntax:
{"string": "string"
...}
--cli-input-json
(string)
Performs service operation based on the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton
. If other arguments are provided on the command line, the CLI values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally.
--generate-cli-skeleton
(string)
Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input
, prints a sample input JSON that can be used as an argument for --cli-input-json
. If provided with the value output
, it validates the command inputs and returns a sample output JSON for that command.
--debug
(boolean)
Turn on debug logging.
--endpoint-url
(string)
Override command's default URL with the given URL.
--no-verify-ssl
(boolean)
By default, the AWS CLI uses SSL when communicating with AWS services. For each SSL connection, the AWS CLI will verify SSL certificates. This option overrides the default behavior of verifying SSL certificates.
--no-paginate
(boolean)
Disable automatic pagination. If automatic pagination is disabled, the AWS CLI will only make one call, for the first page of results.
--output
(string)
The formatting style for command output.
--query
(string)
A JMESPath query to use in filtering the response data.
--profile
(string)
Use a specific profile from your credential file.
--region
(string)
The region to use. Overrides config/env settings.
--version
(string)
Display the version of this tool.
--color
(string)
Turn on/off color output.
--no-sign-request
(boolean)
Do not sign requests. Credentials will not be loaded if this argument is provided.
--ca-bundle
(string)
The CA certificate bundle to use when verifying SSL certificates. Overrides config/env settings.
--cli-read-timeout
(int)
The maximum socket read time in seconds. If the value is set to 0, the socket read will be blocking and not timeout. The default value is 60 seconds.
--cli-connect-timeout
(int)
The maximum socket connect time in seconds. If the value is set to 0, the socket connect will be blocking and not timeout. The default value is 60 seconds.
To use the following examples, you must have the AWS CLI installed and configured. See the Getting started guide in the AWS CLI User Guide for more information.
Unless otherwise stated, all examples have unix-like quotation rules. These examples will need to be adapted to your terminal's quoting rules. See Using quotation marks with strings in the AWS CLI User Guide .
To update a contact's attribute
The following update-contact-attributes
example updates the greetingPlayed
attribute for the specified Amazon Connect user.
aws connect update-contact-attributes \
--initial-contact-id 11111111-2222-3333-4444-12345678910 \
--instance-id a1b2c3d4-5678-90ab-cdef-EXAMPLE11111 \
--attributes greetingPlayed=false
This command produces no output.
For more information, see Use Amazon Connect Contact Attributes in the Amazon Connect Administrator Guide.
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