Service request management - AMS Accelerate Operations Plan

Service request management

AMS Accelerate uses service request management to record, act on, communicate progress of, and provide notification of active service requests.

The goal of the service request management process is to ensure that your managed service is delivering what you need.

For billing-related queries, create a service request.


The AMS Accelerate team receives service requests created by you programmatically using the AWS Support API with service code service-ams-operations-service-request.