AWS Marketplace
Providers Guide

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AMI-Based Products

Each product in AWS Marketplace is assigned a unique product ID. This ID is used to track and identify the product in our catalog and is included in seller reports. A unique product code is assigned to all AMIs submitted to AWS Marketplace. The unique product ID is used to distinguish your product in AWS Marketplace and provide access to users who purchase your product as well as for the customer billing process.

Sellers can obtain the product code while developing their software so it can be used for extra security, such as validating the product code at product start. API calls to an AMI's product code isn't possible until the product has been published into a limited state for testing.

Product codes automatically propagate as customers work with the software. For example, a customer subscribes and launches an AMI, configures it, and produces a new AMI. The new AMI still contains the original product code, so correct billing and permissions remains in place. For more information, see Instance Metadata and User Data in the Amazon EC2 User Guide for Linux Instances.

Multiple Versions

You can have multiple versions of a product to be available to subscribers as part of their subscription as separate AMIs. The seller can request any number of versions to be available on a product. Once a subscriber has access to an AMI, they always have launch permissions on the AMI, regardless of the visibility or status of that version.

For example, the product Data Cleaner might have versions 1.0.0, 1.2.5, and 2.0.1, all of which can be available to subscribers. If you request the removal of version 1.0.0, no new customers can subscribe to that version, but existing customers can access it.

AMI File Upload

Self-service AMI scanning is available in the AWS Marketplace Management Portal. With this feature, you can initiate scans of your AMIs and receive scanning results quickly—typically in less than an hour—with clear feedback in a single location. For more information, see AMI Self-Service Scanning.

To upload a new product load form, go to File Upload in the AWS Marketplace Management Portal. From there, you can download the most recent product load template. We strongly recommend checking that the form is the most recent because it's consistently updated with more instance types and regions as they become available. Using AMI Self-Service Scanning significantly increases the ease of loading the page.

Removing Products from AWS Marketplace

Once your product is published, you can sunset (remove) the product from AWS Marketplace. To remove a product, identify the product and submit a request to remove it, along with a reason for removing and a contact email for you. You can also provide a replacement product ID if you're replacing the current product with a new one. Once you request to remove your product, new customers will no longer be able to subscribe. You're required to support any existing customers for a minimum of 90 days. Requests for a product to be removed from AWS Marketplace are processed with the following conditions:

  • The product is removed from AWS Marketplace search, browse and other discovery tools. Any Subscribe button or functionality is disabled, and messaging on the page clearly indicates the product is no longer available. Note that the product detail page is still accessible using the URL and may be indexed in public search engines.

  • A reason for take down must be specified (e.g., end of support, end of product updates, or replacement product). For the requirements for continuing support for removed products, see Terms and Conditions for AWS Marketplace Sellers.

  • Current subscribers are messaged by AWS Marketplace informing of the product take down, reasons, and provide seller contact information.

  • Current subscribed customers do retain access to the software until they cancel their subscription. They aren't impacted in any way.

To remove a product created using the AWS Marketplace Management Portal

  1. Open the AWS Marketplace Management Portal at https://aws.amazon.com/marketplace/management/tour/ and sign in to your seller account.

  2. Choose the Products tab, and then choose Server.

  3. On your product page under Current server products, locate the product that you want to remove. From the Actions column on the Select action menu, choose Remove product.

  4. On the Remove Product page, for Request Reason, type the reason that you're requesting the product's removal.

  5. For Contact Email, type the email that AWS can use to contact you with any questions.

    Note

    You can also provide a replacement product ID, but that field isn't required.

  6. Review the information for accuracy and then choose Submit Sunset Request.

Once you have submitted the request, you will be taken to a What’s next informational page. The AWS Marketplace Seller Operations team reviews and processes your request. Check the status of your submission by viewing Requests.

After your product is removed, the product appears in your Request History list and in the Current Products list. In Current Products, the only action that you can perform is downloading the spreadsheet for the product. You can't edit or submit another sunset request.

For products not created using the Products tab, edit and upload the product load form for the product. Links to upload updated product load forms are on the Assets tab on the AMMP landing page.

If you have questions about product removals, contact the AWS Marketplace Seller Operations team.