Class: Aws::Connect::Types::Contact
- Inherits:
-
Struct
- Object
- Struct
- Aws::Connect::Types::Contact
- Defined in:
- gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb
Overview
Contains information about a contact.
Constant Summary collapse
- SENSITIVE =
[:name, :description]
Instance Attribute Summary collapse
-
#agent_info ⇒ Types::AgentInfo
Information about the agent who accepted the contact.
-
#arn ⇒ String
The Amazon Resource Name (ARN) for the contact.
-
#channel ⇒ String
How the contact reached your contact center.
-
#description ⇒ String
The description of the contact.
-
#disconnect_timestamp ⇒ Time
The timestamp when the customer endpoint disconnected from Amazon Connect.
-
#id ⇒ String
The identifier for the contact.
-
#initial_contact_id ⇒ String
If this contact is related to other contacts, this is the ID of the initial contact.
-
#initiation_method ⇒ String
Indicates how the contact was initiated.
-
#initiation_timestamp ⇒ Time
The date and time this contact was initiated, in UTC time.
-
#last_paused_timestamp ⇒ Time
The timestamp when the contact was last paused.
-
#last_resumed_timestamp ⇒ Time
The timestamp when the contact was last resumed.
-
#last_update_timestamp ⇒ Time
The timestamp when contact was last updated.
-
#name ⇒ String
The name of the contact.
-
#previous_contact_id ⇒ String
If this contact is not the first contact, this is the ID of the previous contact.
-
#queue_info ⇒ Types::QueueInfo
If this contact was queued, this contains information about the queue.
-
#queue_priority ⇒ Integer
An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially).
-
#queue_time_adjustment_seconds ⇒ Integer
An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue time are routed preferentially).
-
#related_contact_id ⇒ String
The contactId that is [related][1] to this contact.
-
#scheduled_timestamp ⇒ Time
The timestamp, in Unix epoch time format, at which to start running the inbound flow.
-
#tags ⇒ Hash<String,String>
Tags associated with the contact.
-
#total_pause_count ⇒ Integer
Total pause count for a contact.
-
#total_pause_duration_in_seconds ⇒ Integer
Total pause duration for a contact in seconds.
-
#wisdom_info ⇒ Types::WisdomInfo
Information about Amazon Connect Wisdom.
Instance Attribute Details
#agent_info ⇒ Types::AgentInfo
Information about the agent who accepted the contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#arn ⇒ String
The Amazon Resource Name (ARN) for the contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#channel ⇒ String
How the contact reached your contact center.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#description ⇒ String
The description of the contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#disconnect_timestamp ⇒ Time
The timestamp when the customer endpoint disconnected from Amazon Connect.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#id ⇒ String
The identifier for the contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#initial_contact_id ⇒ String
If this contact is related to other contacts, this is the ID of the initial contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#initiation_method ⇒ String
Indicates how the contact was initiated.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#initiation_timestamp ⇒ Time
The date and time this contact was initiated, in UTC time. For
INBOUND
, this is when the contact arrived. For OUTBOUND
, this is
when the agent began dialing. For CALLBACK
, this is when the
callback contact was created. For TRANSFER
and QUEUE_TRANSFER
,
this is when the transfer was initiated. For API
, this is when the
request arrived. For EXTERNAL_OUTBOUND
, this is when the agent
started dialing the external participant. For MONITOR
, this is
when the supervisor started listening to a contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#last_paused_timestamp ⇒ Time
The timestamp when the contact was last paused.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#last_resumed_timestamp ⇒ Time
The timestamp when the contact was last resumed.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#last_update_timestamp ⇒ Time
The timestamp when contact was last updated.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#name ⇒ String
The name of the contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#previous_contact_id ⇒ String
If this contact is not the first contact, this is the ID of the previous contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#queue_info ⇒ Types::QueueInfo
If this contact was queued, this contains information about the queue.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#queue_priority ⇒ Integer
An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially). Cannot be specified if the QueueTimeAdjustmentSeconds is specified. Must be statically defined, must be larger than zero, and a valid integer value. Default Value is 5.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#queue_time_adjustment_seconds ⇒ Integer
An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue time are routed preferentially). Cannot be specified if the QueuePriority is specified. Must be statically defined and a valid integer value.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#related_contact_id ⇒ String
The contactId that is related to this contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#scheduled_timestamp ⇒ Time
The timestamp, in Unix epoch time format, at which to start running the inbound flow.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#tags ⇒ Hash<String,String>
Tags associated with the contact. This contains both Amazon Web Services generated and user-defined tags.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#total_pause_count ⇒ Integer
Total pause count for a contact.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#total_pause_duration_in_seconds ⇒ Integer
Total pause duration for a contact in seconds.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |
#wisdom_info ⇒ Types::WisdomInfo
Information about Amazon Connect Wisdom.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 1904 class Contact < Struct.new( :arn, :id, :initial_contact_id, :previous_contact_id, :initiation_method, :name, :description, :channel, :queue_info, :agent_info, :initiation_timestamp, :disconnect_timestamp, :last_update_timestamp, :last_paused_timestamp, :last_resumed_timestamp, :total_pause_count, :total_pause_duration_in_seconds, :scheduled_timestamp, :related_contact_id, :wisdom_info, :queue_time_adjustment_seconds, :queue_priority, :tags) SENSITIVE = [:name, :description] include Aws::Structure end |