StartTaskContact - Amazon Connect Service

StartTaskContact

Initiates a contact flow to start a new task.

Request Syntax

PUT /contact/task HTTP/1.1 Content-type: application/json { "Attributes": { "string" : "string" }, "ClientToken": "string", "ContactFlowId": "string", "Description": "string", "InstanceId": "string", "Name": "string", "PreviousContactId": "string", "References": { "string" : { "Type": "string", "Value": "string" } } }

URI Request Parameters

The request does not use any URI parameters.

Request Body

The request accepts the following data in JSON format.

Attributes

A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes.

There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

Type: String to string map

Key Length Constraints: Minimum length of 1. Maximum length of 32767.

Value Length Constraints: Minimum length of 0. Maximum length of 32767.

Required: No

ClientToken

A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.

Type: String

Length Constraints: Maximum length of 500.

Required: No

ContactFlowId

The identifier of the contact flow for initiating the tasks. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to Routing, Contact Flows. Choose the contact flow. On the contact flow page, under the name of the contact flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold:

arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/846ec553-a005-41c0-8341-xxxxxxxxxxxx

Type: String

Length Constraints: Maximum length of 500.

Required: Yes

Description

A description of the task that is shown to an agent in the Contact Control Panel (CCP).

Type: String

Length Constraints: Minimum length of 0. Maximum length of 4096.

Required: No

InstanceId

The identifier of the Amazon Connect instance.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 100.

Required: Yes

Name

The name of a task that is shown to an agent in the Contact Control Panel (CCP).

Type: String

Length Constraints: Minimum length of 0. Maximum length of 512.

Required: Yes

PreviousContactId

The identifier of the previous chat, voice, or task contact.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

References

A formatted URL that is shown to an agent in the Contact Control Panel (CCP).

Type: String to Reference object map

Key Length Constraints: Minimum length of 1. Maximum length of 4096.

Required: No

Response Syntax

HTTP/1.1 200 Content-type: application/json { "ContactId": "string" }

Response Elements

If the action is successful, the service sends back an HTTP 200 response.

The following data is returned in JSON format by the service.

ContactId

The identifier of this contact within the Amazon Connect instance.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Errors

For information about the errors that are common to all actions, see Common Errors.

InternalServiceException

Request processing failed because of an error or failure with the service.

HTTP Status Code: 500

InvalidParameterException

One or more of the specified parameters are not valid.

HTTP Status Code: 400

InvalidRequestException

The request is not valid.

HTTP Status Code: 400

ResourceNotFoundException

The specified resource was not found.

HTTP Status Code: 404

ServiceQuotaExceededException

The service quota has been exceeded.

HTTP Status Code: 402

ThrottlingException

The throttling limit has been exceeded.

HTTP Status Code: 429

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: