Select your cookie preferences

We use essential cookies and similar tools that are necessary to provide our site and services. We use performance cookies to collect anonymous statistics, so we can understand how customers use our site and make improvements. Essential cookies cannot be deactivated, but you can choose “Customize” or “Decline” to decline performance cookies.

If you agree, AWS and approved third parties will also use cookies to provide useful site features, remember your preferences, and display relevant content, including relevant advertising. To accept or decline all non-essential cookies, choose “Accept” or “Decline.” To make more detailed choices, choose “Customize.”

Preferences
Contact Us
Feedback
AWS Documentation
Create an AWS Account

Security profile permissions for Amazon Q in Connect

PDF
RSS
Focus mode
Security profile permissions for Amazon Q in Connect - Amazon Connect

Assign the following Agent Applications permission to the agent's security profile:

  • Amazon Q - Access: Enables agents to search for and view content. They can also receive automatic recommendations during calls if Contact Lens conversational analytics is enabled.

    Note

    To use Amazon Q in Connect with calls, you must enable Contact Lens conversational analytics. Contact Lens conversational analytics real-time analytics is used recommend content that is related to customer issues detected during the current call.

    Contact Lens conversational analytics is not required to use Amazon Q in Connect with chats or to use Amazon Q in Connect self-service.

For information about how to add more permissions to an existing security profile, see Update security profiles in Amazon Connect.

By default, the Admin security profile already has permissions to perform all Amazon Q activities.

PrivacySite termsCookie preferences
© 2025, Amazon Web Services, Inc. or its affiliates. All rights reserved.