The following table lists all the fields in the Customer Profiles standard case object.
| Standard case field | Data type | Description |
|---|---|---|
|
CaseId |
String |
The unique identifier of a standard case. |
|
Title |
String |
The case's title |
|
Summary |
String |
The case's summary. |
|
Status |
String |
The case's status. |
|
Reason |
String |
The case's reason. |
|
CreatedBy |
String |
The case's creator. |
|
CreatedDate |
String |
The case's date created. |
|
UpdatedDate |
String |
The case's date updated. |
|
ClosedDate |
String |
The case's date closed. |
|
AdditionalInformation |
String |
Any additional information relevant to the case. |
|
DataSource |
String |
The case's data source. |
|
Attributes |
String-to-string map |
Key-value pair of attributes of a standard case. |
The standard case objects are indexed by the keys in the following table.
| Standard index name | Standard case field |
|---|---|
| _caseId | CaseId |
For example, you can use _caseId as a key name with the
SearchProfiles API to find a profile that has a case whose
CaseId matches with the search value. You can find the standard case objects
associated with a specific profile by using the ListProfileObjects API with the ProfileId and
ObjectTypeName set to _case.
