Flows in Amazon Connect
A flow defines the customer experience with your contact center from start to finish. Amazon Connect includes a set of default flows so you can quickly set up and run a contact center. However, you may want to create custom flows for your specific scenario.
Contents
- Required permissions
- Default flows in Amazon Connect for your call center
- Sample flows in Amazon Connect
- Flow block definitions in the flow designer in Amazon Connect
- Create a flow
- Associate a phone number with a flow
- Flow modules
- Create prompts
- Set up contact transfers
- Set up queued callback
- Import and export flows between flow designers in Amazon Connect
- Add an Amazon Lex bot
- Invoke Lambda functions
- Live media streaming of customer audio
- Encrypt customer input
- Track events in flows
- Use contact attributes
- Migrate flows
