Amazon Connect
Administrator Guide

Amazon Connect Contact Centers

Amazon Connect enables you to create a virtual contact center in the AWS cloud. To get started, create a virtual contact center instance. For more information, see Get Started with Amazon Connect.

After you create an instance, you can edit its settings, such as telephony, data storage, and data streaming. You can assign your contact center a phone number or import your own phone number. You can add agents to your contact center, and assign them permissions appropriate to their roles. You can set up a single queue for incoming contacts, or set up multiple queues so that you can route contacts to agents with specific skills. You can define the experience that your customers have with your contact center using contact flows.