Set up your customer's chat experience in Amazon Connect

PDFRSS

You can provide a chat experience to your customers by using one of the following methods:

• Add a chat user interface to your website hosted by Amazon Connect.

• Customize chat with the Amazon Connect open source example.

• Customize your solution using Amazon Connect APIs. We recommend starting with the Amazon Connect ChatJS open source library when customizing your own chat experiences. For more information, see the Amazon Connect ChatJS repo on Github.

More resources to customize the chat experience

• Interactive messages provide customers with a prompt and pre-configured display options that they can select from. These messages are powered by Amazon Lex and configured through Amazon Lex using a Lambda. For instructions about how to add interactive messages through Amazon Lex, see this blog: Set up interactive messages for your Amazon Connect chatbot.

  Amazon Connect supports the following templates: a list picker and a time picker. For more information, see Add Amazon Lex interactive messages for customers in chat.

• Enable Apple Messages for Business with Amazon Connect

• Amazon Connect Service API Documentation, especially the StartChatContact API.

• Amazon Connect Participant Service API.

• Amazon Connect Chat SDK and Sample Implementations

• Amazon Connect Streams. Use to integrate your existing apps with Amazon Connect. You can embed the Contact Control Panel (CCP) components into your app.