Contact - Amazon Connect

Contact

Contains information about a contact.

Contents

AgentInfo

Information about the agent who accepted the contact.

Type: AgentInfo object

Required: No

Arn

The Amazon Resource Name (ARN) for the contact.

Type: String

Required: No

Channel

How the contact reached your contact center.

Type: String

Valid Values: VOICE | CHAT | TASK

Required: No

Description

The description of the contact.

Type: String

Length Constraints: Minimum length of 0. Maximum length of 4096.

Required: No

DisconnectTimestamp

The timestamp when the customer endpoint disconnected from Amazon Connect.

Type: Timestamp

Required: No

Id

The identifier for the contact.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

InitialContactId

If this contact is related to other contacts, this is the ID of the initial contact.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

InitiationMethod

Indicates how the contact was initiated.

Type: String

Valid Values: INBOUND | OUTBOUND | TRANSFER | QUEUE_TRANSFER | CALLBACK | API

Required: No

InitiationTimestamp

The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived.

Type: Timestamp

Required: No

LastUpdateTimestamp

The timestamp when contact was last updated.

Type: Timestamp

Required: No

Name

The name of the contact.

Type: String

Length Constraints: Minimum length of 0. Maximum length of 512.

Required: No

PreviousContactId

If this contact is not the first contact, this is the ID of the previous contact.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

QueueInfo

If this contact was queued, this contains information about the queue.

Type: QueueInfo object

Required: No

ScheduledTimestamp

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

Type: Timestamp

Required: No

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: