You are viewing documentation for version 2 of the AWS SDK for Ruby. Version 3 documentation can be found here.

Class: Aws::Connect::Client

Inherits:
Seahorse::Client::Base show all
Defined in:
(unknown)

Overview

An API client for Amazon Connect Service. To construct a client, you need to configure a :region and :credentials.

connect = Aws::Connect::Client.new(
  region: region_name,
  credentials: credentials,
  # ...
)

See #initialize for a full list of supported configuration options.

Region

You can configure a default region in the following locations:

  • ENV['AWS_REGION']
  • Aws.config[:region]

Go here for a list of supported regions.

Credentials

Default credentials are loaded automatically from the following locations:

  • ENV['AWS_ACCESS_KEY_ID'] and ENV['AWS_SECRET_ACCESS_KEY']
  • Aws.config[:credentials]
  • The shared credentials ini file at ~/.aws/credentials (more information)
  • From an instance profile when running on EC2

You can also construct a credentials object from one of the following classes:

Alternatively, you configure credentials with :access_key_id and :secret_access_key:

# load credentials from disk
creds = YAML.load(File.read('/path/to/secrets'))

Aws::Connect::Client.new(
  access_key_id: creds['access_key_id'],
  secret_access_key: creds['secret_access_key']
)

Always load your credentials from outside your application. Avoid configuring credentials statically and never commit them to source control.

Instance Attribute Summary

Attributes inherited from Seahorse::Client::Base

#config, #handlers

Constructor collapse

API Operations collapse

Instance Method Summary collapse

Methods inherited from Seahorse::Client::Base

add_plugin, api, #build_request, clear_plugins, define, new, #operation, #operation_names, plugins, remove_plugin, set_api, set_plugins

Methods included from Seahorse::Client::HandlerBuilder

#handle, #handle_request, #handle_response

Constructor Details

#initialize(options = {}) ⇒ Aws::Connect::Client

Constructs an API client.

Options Hash (options):

  • :access_key_id (String)

    Used to set credentials statically. See Plugins::RequestSigner for more details.

  • :convert_params (Boolean) — default: true

    When true, an attempt is made to coerce request parameters into the required types. See Plugins::ParamConverter for more details.

  • :credentials (required, Credentials)

    Your AWS credentials. The following locations will be searched in order for credentials:

    • :access_key_id, :secret_access_key, and :session_token options
    • ENV['AWS_ACCESS_KEY_ID'], ENV['AWS_SECRET_ACCESS_KEY']
    • HOME/.aws/credentials shared credentials file
    • EC2 instance profile credentials See Plugins::RequestSigner for more details.
  • :endpoint (String)

    A default endpoint is constructed from the :region. See Plugins::RegionalEndpoint for more details.

  • :http_continue_timeout (Float) — default: 1

    See Seahorse::Client::Plugins::NetHttp for more details.

  • :http_idle_timeout (Integer) — default: 5

    See Seahorse::Client::Plugins::NetHttp for more details.

  • :http_open_timeout (Integer) — default: 15

    See Seahorse::Client::Plugins::NetHttp for more details.

  • :http_proxy (String)

    See Seahorse::Client::Plugins::NetHttp for more details.

  • :http_read_timeout (Integer) — default: 60

    See Seahorse::Client::Plugins::NetHttp for more details.

  • :http_wire_trace (Boolean) — default: false

    See Seahorse::Client::Plugins::NetHttp for more details.

  • :log_level (Symbol) — default: :info

    The log level to send messages to the logger at. See Plugins::Logging for more details.

  • :log_formatter (Logging::LogFormatter)

    The log formatter. Defaults to Seahorse::Client::Logging::Formatter.default. See Plugins::Logging for more details.

  • :logger (Logger) — default: nil

    The Logger instance to send log messages to. If this option is not set, logging will be disabled. See Plugins::Logging for more details.

  • :profile (String)

    Used when loading credentials from the shared credentials file at HOME/.aws/credentials. When not specified, 'default' is used. See Plugins::RequestSigner for more details.

  • :raise_response_errors (Boolean) — default: true

    When true, response errors are raised. See Seahorse::Client::Plugins::RaiseResponseErrors for more details.

  • :region (required, String)

    The AWS region to connect to. The region is used to construct the client endpoint. Defaults to ENV['AWS_REGION']. Also checks AMAZON_REGION and AWS_DEFAULT_REGION. See Plugins::RegionalEndpoint for more details.

  • :retry_limit (Integer) — default: 3

    The maximum number of times to retry failed requests. Only ~ 500 level server errors and certain ~ 400 level client errors are retried. Generally, these are throttling errors, data checksum errors, networking errors, timeout errors and auth errors from expired credentials. See Plugins::RetryErrors for more details.

  • :secret_access_key (String)

    Used to set credentials statically. See Plugins::RequestSigner for more details.

  • :session_token (String)

    Used to set credentials statically. See Plugins::RequestSigner for more details.

  • :ssl_ca_bundle (String)

    See Seahorse::Client::Plugins::NetHttp for more details.

  • :ssl_ca_directory (String)

    See Seahorse::Client::Plugins::NetHttp for more details.

  • :ssl_ca_store (String)

    See Seahorse::Client::Plugins::NetHttp for more details.

  • :ssl_verify_peer (Boolean) — default: true

    See Seahorse::Client::Plugins::NetHttp for more details.

  • :stub_responses (Boolean) — default: false

    Causes the client to return stubbed responses. By default fake responses are generated and returned. You can specify the response data to return or errors to raise by calling Aws::ClientStubs#stub_responses. See Aws::ClientStubs for more information.

    Please note When response stubbing is enabled, no HTTP requests are made, and retries are disabled. See Plugins::StubResponses for more details.

  • :validate_params (Boolean) — default: true

    When true, request parameters are validated before sending the request. See Plugins::ParamValidator for more details.

Instance Method Details

#create_user(options = {}) ⇒ Types::CreateUserResponse

Creates a new user account in your Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.create_user({
  username: "AgentUsername", # required
  password: "Password",
  identity_info: {
    first_name: "AgentFirstName",
    last_name: "AgentLastName",
    email: "Email",
  },
  phone_config: { # required
    phone_type: "SOFT_PHONE", # required, accepts SOFT_PHONE, DESK_PHONE
    auto_accept: false,
    after_contact_work_time_limit: 1,
    desk_phone_number: "PhoneNumber",
  },
  directory_user_id: "DirectoryUserId",
  security_profile_ids: ["SecurityProfileId"], # required
  routing_profile_id: "RoutingProfileId", # required
  hierarchy_group_id: "HierarchyGroupId",
  instance_id: "InstanceId", # required
})

Response structure


resp.user_id #=> String
resp.user_arn #=> String

Options Hash (options):

  • :username (required, String)

    The user name in Amazon Connect for the user to create.

  • :password (String)

    The password for the user account to create. This is required if you are using Amazon Connect for identity management. If you are using SAML for identity management and include this parameter, an InvalidRequestException is returned.

  • :identity_info (Types::UserIdentityInfo)

    Information about the user, including email address, first name, and last name.

  • :phone_config (required, Types::UserPhoneConfig)

    Specifies the phone settings for the user, including AfterContactWorkTimeLimit, AutoAccept, DeskPhoneNumber, and PhoneType.

  • :directory_user_id (String)

    The unique identifier for the user account in the directory service directory used for identity management. If Amazon Connect is unable to access the existing directory, you can use the DirectoryUserId to authenticate users. If you include the parameter, it is assumed that Amazon Connect cannot access the directory. If the parameter is not included, the UserIdentityInfo is used to authenticate users from your existing directory.

    This parameter is required if you are using an existing directory for identity management in Amazon Connect when Amazon Connect cannot access your directory to authenticate users. If you are using SAML for identity management and include this parameter, an InvalidRequestException is returned.

  • :security_profile_ids (required, Array<String>)

    The unique identifier of the security profile to assign to the user created.

  • :routing_profile_id (required, String)

    The unique identifier for the routing profile to assign to the user created.

  • :hierarchy_group_id (String)

    The unique identifier for the hierarchy group to assign to the user created.

  • :instance_id (required, String)

    The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

Returns:

See Also:

#delete_user(options = {}) ⇒ Struct

Deletes a user account from Amazon Connect.

Examples:

Request syntax with placeholder values


resp = client.delete_user({
  instance_id: "InstanceId", # required
  user_id: "UserId", # required
})

Options Hash (options):

  • :instance_id (required, String)

    The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

  • :user_id (required, String)

    The unique identifier of the user to delete.

Returns:

  • (Struct)

    Returns an empty response.

See Also:

#describe_user(options = {}) ⇒ Types::DescribeUserResponse

Returns a User object that contains information about the user account specified by the UserId.

Examples:

Request syntax with placeholder values


resp = client.describe_user({
  user_id: "UserId", # required
  instance_id: "InstanceId", # required
})

Response structure


resp.user.id #=> String
resp.user.arn #=> String
resp.user.username #=> String
resp.user.identity_info.first_name #=> String
resp.user.identity_info.last_name #=> String
resp.user.identity_info.email #=> String
resp.user.phone_config.phone_type #=> String, one of "SOFT_PHONE", "DESK_PHONE"
resp.user.phone_config.auto_accept #=> true/false
resp.user.phone_config.after_contact_work_time_limit #=> Integer
resp.user.phone_config.desk_phone_number #=> String
resp.user.directory_user_id #=> String
resp.user.security_profile_ids #=> Array
resp.user.security_profile_ids[0] #=> String
resp.user.routing_profile_id #=> String
resp.user.hierarchy_group_id #=> String

Options Hash (options):

  • :user_id (required, String)

    Unique identifier for the user account to return.

  • :instance_id (required, String)

    The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

Returns:

See Also:

#describe_user_hierarchy_group(options = {}) ⇒ Types::DescribeUserHierarchyGroupResponse

Returns a HierarchyGroup object that includes information about a hierarchy group in your instance.

Examples:

Request syntax with placeholder values


resp = client.describe_user_hierarchy_group({
  hierarchy_group_id: "HierarchyGroupId", # required
  instance_id: "InstanceId", # required
})

Response structure


resp.hierarchy_group.id #=> String
resp.hierarchy_group.arn #=> String
resp.hierarchy_group.name #=> String
resp.hierarchy_group.level_id #=> String
resp.hierarchy_group.hierarchy_path.level_one.id #=> String
resp.hierarchy_group.hierarchy_path.level_one.arn #=> String
resp.hierarchy_group.hierarchy_path.level_one.name #=> String
resp.hierarchy_group.hierarchy_path.level_two.id #=> String
resp.hierarchy_group.hierarchy_path.level_two.arn #=> String
resp.hierarchy_group.hierarchy_path.level_two.name #=> String
resp.hierarchy_group.hierarchy_path.level_three.id #=> String
resp.hierarchy_group.hierarchy_path.level_three.arn #=> String
resp.hierarchy_group.hierarchy_path.level_three.name #=> String
resp.hierarchy_group.hierarchy_path.level_four.id #=> String
resp.hierarchy_group.hierarchy_path.level_four.arn #=> String
resp.hierarchy_group.hierarchy_path.level_four.name #=> String
resp.hierarchy_group.hierarchy_path.level_five.id #=> String
resp.hierarchy_group.hierarchy_path.level_five.arn #=> String
resp.hierarchy_group.hierarchy_path.level_five.name #=> String

Options Hash (options):

  • :hierarchy_group_id (required, String)

    The identifier for the hierarchy group to return.

  • :instance_id (required, String)

    The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

Returns:

See Also:

#describe_user_hierarchy_structure(options = {}) ⇒ Types::DescribeUserHierarchyStructureResponse

Returns a HiearchyGroupStructure object, which contains data about the levels in the agent hierarchy.

Examples:

Request syntax with placeholder values


resp = client.describe_user_hierarchy_structure({
  instance_id: "InstanceId", # required
})

Response structure


resp.hierarchy_structure.level_one.id #=> String
resp.hierarchy_structure.level_one.arn #=> String
resp.hierarchy_structure.level_one.name #=> String
resp.hierarchy_structure.level_two.id #=> String
resp.hierarchy_structure.level_two.arn #=> String
resp.hierarchy_structure.level_two.name #=> String
resp.hierarchy_structure.level_three.id #=> String
resp.hierarchy_structure.level_three.arn #=> String
resp.hierarchy_structure.level_three.name #=> String
resp.hierarchy_structure.level_four.id #=> String
resp.hierarchy_structure.level_four.arn #=> String
resp.hierarchy_structure.level_four.name #=> String
resp.hierarchy_structure.level_five.id #=> String
resp.hierarchy_structure.level_five.arn #=> String
resp.hierarchy_structure.level_five.name #=> String

Options Hash (options):

  • :instance_id (required, String)

    The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

Returns:

See Also:

#get_federation_token(options = {}) ⇒ Types::GetFederationTokenResponse

Retrieves a token for federation.

Examples:

Request syntax with placeholder values


resp = client.get_federation_token({
  instance_id: "InstanceId", # required
})

Response structure


resp.credentials.access_token #=> String
resp.credentials.access_token_expiration #=> Time
resp.credentials.refresh_token #=> String
resp.credentials.refresh_token_expiration #=> Time

Options Hash (options):

  • :instance_id (required, String)

    The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

Returns:

See Also:

#list_routing_profiles(options = {}) ⇒ Types::ListRoutingProfilesResponse

Returns an array of RoutingProfileSummary objects that includes information about the routing profiles in your instance.

Examples:

Request syntax with placeholder values


resp = client.list_routing_profiles({
  instance_id: "InstanceId", # required
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.routing_profile_summary_list #=> Array
resp.routing_profile_summary_list[0].id #=> String
resp.routing_profile_summary_list[0].arn #=> String
resp.routing_profile_summary_list[0].name #=> String
resp.next_token #=> String

Options Hash (options):

  • :instance_id (required, String)

    The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximum number of routing profiles to return in the response.

Returns:

See Also:

#list_security_profiles(options = {}) ⇒ Types::ListSecurityProfilesResponse

Returns an array of SecurityProfileSummary objects that contain information about the security profiles in your instance, including the ARN, Id, and Name of the security profile.

Examples:

Request syntax with placeholder values


resp = client.list_security_profiles({
  instance_id: "InstanceId", # required
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.security_profile_summary_list #=> Array
resp.security_profile_summary_list[0].id #=> String
resp.security_profile_summary_list[0].arn #=> String
resp.security_profile_summary_list[0].name #=> String
resp.next_token #=> String

Options Hash (options):

  • :instance_id (required, String)

    The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximum number of security profiles to return.

Returns:

See Also:

#list_user_hierarchy_groups(options = {}) ⇒ Types::ListUserHierarchyGroupsResponse

Returns a UserHierarchyGroupSummaryList, which is an array of HierarchyGroupSummary objects that contain information about the hierarchy groups in your instance.

Examples:

Request syntax with placeholder values


resp = client.list_user_hierarchy_groups({
  instance_id: "InstanceId", # required
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.user_hierarchy_group_summary_list #=> Array
resp.user_hierarchy_group_summary_list[0].id #=> String
resp.user_hierarchy_group_summary_list[0].arn #=> String
resp.user_hierarchy_group_summary_list[0].name #=> String
resp.next_token #=> String

Options Hash (options):

  • :instance_id (required, String)

    The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximum number of hierarchy groups to return.

Returns:

See Also:

#list_users(options = {}) ⇒ Types::ListUsersResponse

Returns a UserSummaryList, which is an array of UserSummary objects.

Examples:

Request syntax with placeholder values


resp = client.list_users({
  instance_id: "InstanceId", # required
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.user_summary_list #=> Array
resp.user_summary_list[0].id #=> String
resp.user_summary_list[0].arn #=> String
resp.user_summary_list[0].username #=> String
resp.next_token #=> String

Options Hash (options):

  • :instance_id (required, String)

    The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximum number of results to return in the response.

Returns:

See Also:

#start_outbound_voice_contact(options = {}) ⇒ Types::StartOutboundVoiceContactResponse

The StartOutboundVoiceContact operation initiates a contact flow to place an outbound call to a customer.

There is a throttling limit placed on usage of the API that includes a RateLimit of 2 per second, and a BurstLimit of 5 per second.

If you are using an IAM account, it must have permission to the connect:StartOutboundVoiceContact action.

Examples:

Request syntax with placeholder values


resp = client.start_outbound_voice_contact({
  destination_phone_number: "PhoneNumber", # required
  contact_flow_id: "ContactFlowId", # required
  instance_id: "InstanceId", # required
  client_token: "ClientToken",
  source_phone_number: "PhoneNumber",
  queue_id: "QueueId",
  attributes: {
    "AttributeName" => "AttributeValue",
  },
})

Response structure


resp.contact_id #=> String

Options Hash (options):

  • :destination_phone_number (required, String)

    The phone number of the customer in E.164 format.

  • :contact_flow_id (required, String)

    The identifier for the contact flow to connect the outbound call to.

    To find the ContactFlowId, open the contact flow you want to use in the Amazon Connect contact flow editor. The ID for the contact flow is displayed in the address bar as part of the URL. For example, the contact flow ID is the set of characters at the end of the URL, after \'contact-flow/\' such as 78ea8fd5-2659-4f2b-b528-699760ccfc1b.

  • :instance_id (required, String)

    The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

  • :client_token (String)

    This parameter will be auto-filled on your behalf with a random UUIDv4 when no value is provided. A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. The token is valid for 7 days after creation. If a contact is already started, the contact ID is returned. If the contact is disconnected, a new contact is started.

  • :source_phone_number (String)

    The phone number, in E.164 format, associated with your Amazon Connect instance to use for the outbound call.

  • :queue_id (String)

    The queue to add the call to. If you specify a queue, the phone displayed for caller ID is the phone number specified in the queue. If you do not specify a queue, the queue used will be the queue defined in the contact flow.

    To find the QueueId, open the queue you want to use in the Amazon Connect Queue editor. The ID for the queue is displayed in the address bar as part of the URL. For example, the queue ID is the set of characters at the end of the URL, after \'queue/\' such as queue/aeg40574-2d01-51c3-73d6-bf8624d2168c.

  • :attributes (Hash<String,String>)

    Specify a custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes.

    There can be up to 32,768 UTF-8 bytes across all key-value pairs. Attribute keys can include only alphanumeric, dash, and underscore characters.

    For example, if you want play a greeting when the customer answers the call, you can pass the customer name in attributes similar to the following:

Returns:

See Also:

#stop_contact(options = {}) ⇒ Struct

Ends the contact initiated by the StartOutboundVoiceContact operation.

If you are using an IAM account, it must have permission to the connect:StopContact action.

Examples:

Request syntax with placeholder values


resp = client.stop_contact({
  contact_id: "ContactId", # required
  instance_id: "InstanceId", # required
})

Options Hash (options):

  • :contact_id (required, String)

    The unique identifier of the contact to end.

  • :instance_id (required, String)

    The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

Returns:

  • (Struct)

    Returns an empty response.

See Also:

#update_user_hierarchy(options = {}) ⇒ Struct

Assigns the specified hierarchy group to the user.

Examples:

Request syntax with placeholder values


resp = client.update_user_hierarchy({
  hierarchy_group_id: "HierarchyGroupId",
  user_id: "UserId", # required
  instance_id: "InstanceId", # required
})

Options Hash (options):

  • :hierarchy_group_id (String)

    The identifier for the hierarchy group to assign to the user.

  • :user_id (required, String)

    The identifier of the user account to assign the hierarchy group to.

  • :instance_id (required, String)

    The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

Returns:

  • (Struct)

    Returns an empty response.

See Also:

#update_user_identity_info(options = {}) ⇒ Struct

Updates the identity information for the specified user in a UserIdentityInfo object, including email, first name, and last name.

Examples:

Request syntax with placeholder values


resp = client.update_user_identity_info({
  identity_info: { # required
    first_name: "AgentFirstName",
    last_name: "AgentLastName",
    email: "Email",
  },
  user_id: "UserId", # required
  instance_id: "InstanceId", # required
})

Options Hash (options):

  • :identity_info (required, Types::UserIdentityInfo)

    A UserIdentityInfo object.

  • :user_id (required, String)

    The identifier for the user account to update identity information for.

  • :instance_id (required, String)

    The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

Returns:

  • (Struct)

    Returns an empty response.

See Also:

#update_user_phone_config(options = {}) ⇒ Struct

Updates the phone configuration settings in the UserPhoneConfig object for the specified user.

Examples:

Request syntax with placeholder values


resp = client.update_user_phone_config({
  phone_config: { # required
    phone_type: "SOFT_PHONE", # required, accepts SOFT_PHONE, DESK_PHONE
    auto_accept: false,
    after_contact_work_time_limit: 1,
    desk_phone_number: "PhoneNumber",
  },
  user_id: "UserId", # required
  instance_id: "InstanceId", # required
})

Options Hash (options):

  • :phone_config (required, Types::UserPhoneConfig)

    A UserPhoneConfig object that contains settings for AfterContactWorkTimeLimit, AutoAccept, DeskPhoneNumber, and PhoneType to assign to the user.

  • :user_id (required, String)

    The identifier for the user account to change phone settings for.

  • :instance_id (required, String)

    The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

Returns:

  • (Struct)

    Returns an empty response.

See Also:

#update_user_routing_profile(options = {}) ⇒ Struct

Assigns the specified routing profile to a user.

Examples:

Request syntax with placeholder values


resp = client.update_user_routing_profile({
  routing_profile_id: "RoutingProfileId", # required
  user_id: "UserId", # required
  instance_id: "InstanceId", # required
})

Options Hash (options):

  • :routing_profile_id (required, String)

    The identifier of the routing profile to assign to the user.

  • :user_id (required, String)

    The identifier for the user account to assign the routing profile to.

  • :instance_id (required, String)

    The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

Returns:

  • (Struct)

    Returns an empty response.

See Also:

#update_user_security_profiles(options = {}) ⇒ Struct

Update the security profiles assigned to the user.

Examples:

Request syntax with placeholder values


resp = client.update_user_security_profiles({
  security_profile_ids: ["SecurityProfileId"], # required
  user_id: "UserId", # required
  instance_id: "InstanceId", # required
})

Options Hash (options):

  • :security_profile_ids (required, Array<String>)

    The identifiers for the security profiles to assign to the user.

  • :user_id (required, String)

    The identifier of the user account to assign the security profiles.

  • :instance_id (required, String)

    The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

Returns:

  • (Struct)

    Returns an empty response.

See Also:

#wait_until(waiter_name, params = {}) {|waiter| ... } ⇒ Boolean

Waiters polls an API operation until a resource enters a desired state.

Basic Usage

Waiters will poll until they are succesful, they fail by entering a terminal state, or until a maximum number of attempts are made.

# polls in a loop, sleeping between attempts client.waiter_until(waiter_name, params)

Configuration

You can configure the maximum number of polling attempts, and the delay (in seconds) between each polling attempt. You configure waiters by passing a block to #wait_until:

# poll for ~25 seconds
client.wait_until(...) do |w|
  w.max_attempts = 5
  w.delay = 5
end

Callbacks

You can be notified before each polling attempt and before each delay. If you throw :success or :failure from these callbacks, it will terminate the waiter.

started_at = Time.now
client.wait_until(...) do |w|

  # disable max attempts
  w.max_attempts = nil

  # poll for 1 hour, instead of a number of attempts
  w.before_wait do |attempts, response|
    throw :failure if Time.now - started_at > 3600
  end

end

Handling Errors

When a waiter is successful, it returns true. When a waiter fails, it raises an error. All errors raised extend from Waiters::Errors::WaiterFailed.

begin
  client.wait_until(...)
rescue Aws::Waiters::Errors::WaiterFailed
  # resource did not enter the desired state in time
end

Parameters:

  • waiter_name (Symbol)

    The name of the waiter. See #waiter_names for a full list of supported waiters.

  • params (Hash) (defaults to: {})

    Additional request parameters. See the #waiter_names for a list of supported waiters and what request they call. The called request determines the list of accepted parameters.

Yield Parameters:

Returns:

  • (Boolean)

    Returns true if the waiter was successful.

Raises:

  • (Errors::FailureStateError)

    Raised when the waiter terminates because the waiter has entered a state that it will not transition out of, preventing success.

  • (Errors::TooManyAttemptsError)

    Raised when the configured maximum number of attempts have been made, and the waiter is not yet successful.

  • (Errors::UnexpectedError)

    Raised when an error is encounted while polling for a resource that is not expected.

  • (Errors::NoSuchWaiterError)

    Raised when you request to wait for an unknown state.

#waiter_namesArray<Symbol>

Returns the list of supported waiters. The following table lists the supported waiters and the client method they call:

Waiter NameClient MethodDefault Delay:Default Max Attempts:

Returns:

  • (Array<Symbol>)

    the list of supported waiters.