You are viewing documentation for version 2 of the AWS SDK for Ruby. Version 3 documentation can be found here.

Class: Aws::Connect::Client

Inherits:
Seahorse::Client::Base show all
Defined in:
(unknown)

Overview

An API client for Amazon Connect Service. To construct a client, you need to configure a :region and :credentials.

connect = Aws::Connect::Client.new(
  region: region_name,
  credentials: credentials,
  # ...
)

See #initialize for a full list of supported configuration options.

Region

You can configure a default region in the following locations:

  • ENV['AWS_REGION']
  • Aws.config[:region]

Go here for a list of supported regions.

Credentials

Default credentials are loaded automatically from the following locations:

  • ENV['AWS_ACCESS_KEY_ID'] and ENV['AWS_SECRET_ACCESS_KEY']
  • Aws.config[:credentials]
  • The shared credentials ini file at ~/.aws/credentials (more information)
  • From an instance profile when running on EC2

You can also construct a credentials object from one of the following classes:

Alternatively, you configure credentials with :access_key_id and :secret_access_key:

# load credentials from disk
creds = YAML.load(File.read('/path/to/secrets'))

Aws::Connect::Client.new(
  access_key_id: creds['access_key_id'],
  secret_access_key: creds['secret_access_key']
)

Always load your credentials from outside your application. Avoid configuring credentials statically and never commit them to source control.

Instance Attribute Summary

Attributes inherited from Seahorse::Client::Base

#config, #handlers

Constructor collapse

API Operations collapse

Instance Method Summary collapse

Methods inherited from Seahorse::Client::Base

add_plugin, api, #build_request, clear_plugins, define, new, #operation, #operation_names, plugins, remove_plugin, set_api, set_plugins

Methods included from Seahorse::Client::HandlerBuilder

#handle, #handle_request, #handle_response

Constructor Details

#initialize(options = {}) ⇒ Aws::Connect::Client

Constructs an API client.

Options Hash (options):

  • :access_key_id (String)

    Used to set credentials statically. See Plugins::RequestSigner for more details.

  • :active_endpoint_cache (Boolean)

    When set to true, a thread polling for endpoints will be running in the background every 60 secs (default). Defaults to false. See Plugins::EndpointDiscovery for more details.

  • :convert_params (Boolean) — default: true

    When true, an attempt is made to coerce request parameters into the required types. See Plugins::ParamConverter for more details.

  • :credentials (required, Credentials)

    Your AWS credentials. The following locations will be searched in order for credentials:

    • :access_key_id, :secret_access_key, and :session_token options
    • ENV['AWS_ACCESS_KEY_ID'], ENV['AWS_SECRET_ACCESS_KEY']
    • HOME/.aws/credentials shared credentials file
    • EC2 instance profile credentials See Plugins::RequestSigner for more details.
  • :disable_host_prefix_injection (Boolean)

    Set to true to disable SDK automatically adding host prefix to default service endpoint when available. See Plugins::EndpointPattern for more details.

  • :endpoint (String)

    A default endpoint is constructed from the :region. See Plugins::RegionalEndpoint for more details.

  • :endpoint_cache_max_entries (Integer)

    Used for the maximum size limit of the LRU cache storing endpoints data for endpoint discovery enabled operations. Defaults to 1000. See Plugins::EndpointDiscovery for more details.

  • :endpoint_cache_max_threads (Integer)

    Used for the maximum threads in use for polling endpoints to be cached, defaults to 10. See Plugins::EndpointDiscovery for more details.

  • :endpoint_cache_poll_interval (Integer)

    When :endpoint_discovery and :active_endpoint_cache is enabled, Use this option to config the time interval in seconds for making requests fetching endpoints information. Defaults to 60 sec. See Plugins::EndpointDiscovery for more details.

  • :endpoint_discovery (Boolean)

    When set to true, endpoint discovery will be enabled for operations when available. Defaults to false. See Plugins::EndpointDiscovery for more details.

  • :http_continue_timeout (Float) — default: 1

    See Seahorse::Client::Plugins::NetHttp for more details.

  • :http_idle_timeout (Integer) — default: 5

    See Seahorse::Client::Plugins::NetHttp for more details.

  • :http_open_timeout (Integer) — default: 15

    See Seahorse::Client::Plugins::NetHttp for more details.

  • :http_proxy (String)

    See Seahorse::Client::Plugins::NetHttp for more details.

  • :http_read_timeout (Integer) — default: 60

    See Seahorse::Client::Plugins::NetHttp for more details.

  • :http_wire_trace (Boolean) — default: false

    See Seahorse::Client::Plugins::NetHttp for more details.

  • :log_level (Symbol) — default: :info

    The log level to send messages to the logger at. See Plugins::Logging for more details.

  • :log_formatter (Logging::LogFormatter)

    The log formatter. Defaults to Seahorse::Client::Logging::Formatter.default. See Plugins::Logging for more details.

  • :logger (Logger) — default: nil

    The Logger instance to send log messages to. If this option is not set, logging will be disabled. See Plugins::Logging for more details.

  • :profile (String)

    Used when loading credentials from the shared credentials file at HOME/.aws/credentials. When not specified, 'default' is used. See Plugins::RequestSigner for more details.

  • :raise_response_errors (Boolean) — default: true

    When true, response errors are raised. See Seahorse::Client::Plugins::RaiseResponseErrors for more details.

  • :region (required, String)

    The AWS region to connect to. The region is used to construct the client endpoint. Defaults to ENV['AWS_REGION']. Also checks AMAZON_REGION and AWS_DEFAULT_REGION. See Plugins::RegionalEndpoint for more details.

  • :retry_limit (Integer) — default: 3

    The maximum number of times to retry failed requests. Only ~ 500 level server errors and certain ~ 400 level client errors are retried. Generally, these are throttling errors, data checksum errors, networking errors, timeout errors and auth errors from expired credentials. See Plugins::RetryErrors for more details.

  • :secret_access_key (String)

    Used to set credentials statically. See Plugins::RequestSigner for more details.

  • :session_token (String)

    Used to set credentials statically. See Plugins::RequestSigner for more details.

  • :ssl_ca_bundle (String)

    See Seahorse::Client::Plugins::NetHttp for more details.

  • :ssl_ca_directory (String)

    See Seahorse::Client::Plugins::NetHttp for more details.

  • :ssl_ca_store (String)

    See Seahorse::Client::Plugins::NetHttp for more details.

  • :ssl_verify_peer (Boolean) — default: true

    See Seahorse::Client::Plugins::NetHttp for more details.

  • :stub_responses (Boolean) — default: false

    Causes the client to return stubbed responses. By default fake responses are generated and returned. You can specify the response data to return or errors to raise by calling Aws::ClientStubs#stub_responses. See Aws::ClientStubs for more information.

    Please note When response stubbing is enabled, no HTTP requests are made, and retries are disabled. See Plugins::StubResponses for more details.

  • :validate_params (Boolean) — default: true

    When true, request parameters are validated before sending the request. See Plugins::ParamValidator for more details.

Instance Method Details

#create_user(options = {}) ⇒ Types::CreateUserResponse

Creates a user account for the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.create_user({
  username: "AgentUsername", # required
  password: "Password",
  identity_info: {
    first_name: "AgentFirstName",
    last_name: "AgentLastName",
    email: "Email",
  },
  phone_config: { # required
    phone_type: "SOFT_PHONE", # required, accepts SOFT_PHONE, DESK_PHONE
    auto_accept: false,
    after_contact_work_time_limit: 1,
    desk_phone_number: "PhoneNumber",
  },
  directory_user_id: "DirectoryUserId",
  security_profile_ids: ["SecurityProfileId"], # required
  routing_profile_id: "RoutingProfileId", # required
  hierarchy_group_id: "HierarchyGroupId",
  instance_id: "InstanceId", # required
  tags: {
    "TagKey" => "TagValue",
  },
})

Response structure


resp.user_id #=> String
resp.user_arn #=> String

Options Hash (options):

  • :username (required, String)

    The user name for the account. For instances not using SAML for identity management, the user name can include up to 20 characters. If you are using SAML for identity management, the user name can include up to 64 characters from [a-zA-Z0-9_-.\@]+.

  • :password (String)

    The password for the user account. A password is required if you are using Amazon Connect for identity management. Otherwise, it is an error to include a password.

  • :identity_info (Types::UserIdentityInfo)

    The information about the identity of the user.

  • :phone_config (required, Types::UserPhoneConfig)

    The phone settings for the user.

  • :directory_user_id (String)

    The identifier of the user account in the directory used for identity management. If Amazon Connect cannot access the directory, you can specify this identifier to authenticate users. If you include the identifier, we assume that Amazon Connect cannot access the directory. Otherwise, the identity information is used to authenticate users from your directory.

    This parameter is required if you are using an existing directory for identity management in Amazon Connect when Amazon Connect cannot access your directory to authenticate users. If you are using SAML for identity management and include this parameter, an error is returned.

  • :security_profile_ids (required, Array<String>)

    The identifier of the security profile for the user.

  • :routing_profile_id (required, String)

    The identifier of the routing profile for the user.

  • :hierarchy_group_id (String)

    The identifier of the hierarchy group for the user.

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :tags (Hash<String,String>)

    One or more tags.

Returns:

See Also:

#delete_user(options = {}) ⇒ Struct

Deletes a user account from the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.delete_user({
  instance_id: "InstanceId", # required
  user_id: "UserId", # required
})

Options Hash (options):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :user_id (required, String)

    The identifier of the user.

Returns:

  • (Struct)

    Returns an empty response.

See Also:

#describe_user(options = {}) ⇒ Types::DescribeUserResponse

Describes the specified user account. You can find the instance ID in the console (it’s the final part of the ARN). The console does not display the user IDs. Instead, list the users and note the IDs provided in the output.

Examples:

Request syntax with placeholder values


resp = client.describe_user({
  user_id: "UserId", # required
  instance_id: "InstanceId", # required
})

Response structure


resp.user.id #=> String
resp.user.arn #=> String
resp.user.username #=> String
resp.user.identity_info.first_name #=> String
resp.user.identity_info.last_name #=> String
resp.user.identity_info.email #=> String
resp.user.phone_config.phone_type #=> String, one of "SOFT_PHONE", "DESK_PHONE"
resp.user.phone_config.auto_accept #=> true/false
resp.user.phone_config.after_contact_work_time_limit #=> Integer
resp.user.phone_config.desk_phone_number #=> String
resp.user.directory_user_id #=> String
resp.user.security_profile_ids #=> Array
resp.user.security_profile_ids[0] #=> String
resp.user.routing_profile_id #=> String
resp.user.hierarchy_group_id #=> String
resp.user.tags #=> Hash
resp.user.tags["TagKey"] #=> String

Options Hash (options):

  • :user_id (required, String)

    The identifier of the user account.

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

Returns:

See Also:

#describe_user_hierarchy_group(options = {}) ⇒ Types::DescribeUserHierarchyGroupResponse

Describes the specified hierarchy group.

Examples:

Request syntax with placeholder values


resp = client.describe_user_hierarchy_group({
  hierarchy_group_id: "HierarchyGroupId", # required
  instance_id: "InstanceId", # required
})

Response structure


resp.hierarchy_group.id #=> String
resp.hierarchy_group.arn #=> String
resp.hierarchy_group.name #=> String
resp.hierarchy_group.level_id #=> String
resp.hierarchy_group.hierarchy_path.level_one.id #=> String
resp.hierarchy_group.hierarchy_path.level_one.arn #=> String
resp.hierarchy_group.hierarchy_path.level_one.name #=> String
resp.hierarchy_group.hierarchy_path.level_two.id #=> String
resp.hierarchy_group.hierarchy_path.level_two.arn #=> String
resp.hierarchy_group.hierarchy_path.level_two.name #=> String
resp.hierarchy_group.hierarchy_path.level_three.id #=> String
resp.hierarchy_group.hierarchy_path.level_three.arn #=> String
resp.hierarchy_group.hierarchy_path.level_three.name #=> String
resp.hierarchy_group.hierarchy_path.level_four.id #=> String
resp.hierarchy_group.hierarchy_path.level_four.arn #=> String
resp.hierarchy_group.hierarchy_path.level_four.name #=> String
resp.hierarchy_group.hierarchy_path.level_five.id #=> String
resp.hierarchy_group.hierarchy_path.level_five.arn #=> String
resp.hierarchy_group.hierarchy_path.level_five.name #=> String

Options Hash (options):

  • :hierarchy_group_id (required, String)

    The identifier of the hierarchy group.

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

Returns:

See Also:

#describe_user_hierarchy_structure(options = {}) ⇒ Types::DescribeUserHierarchyStructureResponse

Describes the hierarchy structure of the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.describe_user_hierarchy_structure({
  instance_id: "InstanceId", # required
})

Response structure


resp.hierarchy_structure.level_one.id #=> String
resp.hierarchy_structure.level_one.arn #=> String
resp.hierarchy_structure.level_one.name #=> String
resp.hierarchy_structure.level_two.id #=> String
resp.hierarchy_structure.level_two.arn #=> String
resp.hierarchy_structure.level_two.name #=> String
resp.hierarchy_structure.level_three.id #=> String
resp.hierarchy_structure.level_three.arn #=> String
resp.hierarchy_structure.level_three.name #=> String
resp.hierarchy_structure.level_four.id #=> String
resp.hierarchy_structure.level_four.arn #=> String
resp.hierarchy_structure.level_four.name #=> String
resp.hierarchy_structure.level_five.id #=> String
resp.hierarchy_structure.level_five.arn #=> String
resp.hierarchy_structure.level_five.name #=> String

Options Hash (options):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

Returns:

See Also:

#get_contact_attributes(options = {}) ⇒ Types::GetContactAttributesResponse

Retrieves the contact attributes for the specified contact.

Examples:

Request syntax with placeholder values


resp = client.get_contact_attributes({
  instance_id: "InstanceId", # required
  initial_contact_id: "ContactId", # required
})

Response structure


resp.attributes #=> Hash
resp.attributes["AttributeName"] #=> <Hash,Array,String,Numeric,Boolean,IO,Set,nil>

Options Hash (options):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :initial_contact_id (required, String)

    The identifier of the initial contact.

Returns:

See Also:

#get_current_metric_data(options = {}) ⇒ Types::GetCurrentMetricDataResponse

Gets the real-time metric data from the specified Amazon Connect instance.

For more information, see Real-time Metrics Reports in the Amazon Connect Administrator Guide.

Examples:

Request syntax with placeholder values


resp = client.get_current_metric_data({
  instance_id: "InstanceId", # required
  filters: { # required
    queues: ["QueueId"],
    channels: ["VOICE"], # accepts VOICE, CHAT
  },
  groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
  current_metrics: [ # required
    {
      name: "AGENTS_ONLINE", # accepts AGENTS_ONLINE, AGENTS_AVAILABLE, AGENTS_ON_CALL, AGENTS_NON_PRODUCTIVE, AGENTS_AFTER_CONTACT_WORK, AGENTS_ERROR, AGENTS_STAFFED, CONTACTS_IN_QUEUE, OLDEST_CONTACT_AGE, CONTACTS_SCHEDULED, AGENTS_ON_CONTACT, SLOTS_ACTIVE, SLOTS_AVAILABLE
      unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
    },
  ],
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.next_token #=> String
resp.metric_results #=> Array
resp.metric_results[0].dimensions.queue.id #=> String
resp.metric_results[0].dimensions.queue.arn #=> String
resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT"
resp.metric_results[0].collections #=> Array
resp.metric_results[0].collections[0].metric.name #=> String, one of "AGENTS_ONLINE", "AGENTS_AVAILABLE", "AGENTS_ON_CALL", "AGENTS_NON_PRODUCTIVE", "AGENTS_AFTER_CONTACT_WORK", "AGENTS_ERROR", "AGENTS_STAFFED", "CONTACTS_IN_QUEUE", "OLDEST_CONTACT_AGE", "CONTACTS_SCHEDULED", "AGENTS_ON_CONTACT", "SLOTS_ACTIVE", "SLOTS_AVAILABLE"
resp.metric_results[0].collections[0].metric.unit #=> String, one of "SECONDS", "COUNT", "PERCENT"
resp.metric_results[0].collections[0].value #=> Float
resp.data_snapshot_time #=> Time

Options Hash (options):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :filters (required, Types::Filters)

    The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. The only supported channel is VOICE.

  • :groupings (Array<String>)

    The grouping applied to the metrics returned. For example, when grouped by QUEUE, the metrics returned apply to each queue rather than aggregated for all queues. If you group by CHANNEL, you should include a Channels filter. The only supported channel is VOICE.

    If no Grouping is included in the request, a summary of metrics is returned.

  • :current_metrics (required, Array<Types::CurrentMetric>)

    The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available:

    AGENTS_AFTER_CONTACT_WORK

    Unit: COUNT

    AGENTS_AVAILABLE

    Unit: COUNT

    AGENTS_ERROR

    Unit: COUNT

    AGENTS_NON_PRODUCTIVE

    Unit: COUNT

    AGENTS_ON_CALL

    Unit: COUNT

    AGENTS_ON_CONTACT

    Unit: COUNT

    AGENTS_ONLINE

    Unit: COUNT

    AGENTS_STAFFED

    Unit: COUNT

    CONTACTS_IN_QUEUE

    Unit: COUNT

    CONTACTS_SCHEDULED

    Unit: COUNT

    OLDEST_CONTACT_AGE

    Unit: SECONDS

    SLOTS_ACTIVE

    Unit: COUNT

    SLOTS_AVAILABLE

    Unit: COUNT

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

    The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.

  • :max_results (Integer)

    The maximimum number of results to return per page.

Returns:

See Also:

#get_federation_token(options = {}) ⇒ Types::GetFederationTokenResponse

Retrieves a token for federation.

Examples:

Request syntax with placeholder values


resp = client.get_federation_token({
  instance_id: "InstanceId", # required
})

Response structure


resp.credentials.access_token #=> String
resp.credentials.access_token_expiration #=> Time
resp.credentials.refresh_token #=> String
resp.credentials.refresh_token_expiration #=> Time

Options Hash (options):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

Returns:

See Also:

#get_metric_data(options = {}) ⇒ Types::GetMetricDataResponse

Gets historical metric data from the specified Amazon Connect instance.

For more information, see Historical Metrics Reports in the Amazon Connect Administrator Guide.

Examples:

Request syntax with placeholder values


resp = client.get_metric_data({
  instance_id: "InstanceId", # required
  start_time: Time.now, # required
  end_time: Time.now, # required
  filters: { # required
    queues: ["QueueId"],
    channels: ["VOICE"], # accepts VOICE, CHAT
  },
  groupings: ["QUEUE"], # accepts QUEUE, CHANNEL
  historical_metrics: [ # required
    {
      name: "CONTACTS_QUEUED", # accepts CONTACTS_QUEUED, CONTACTS_HANDLED, CONTACTS_ABANDONED, CONTACTS_CONSULTED, CONTACTS_AGENT_HUNG_UP_FIRST, CONTACTS_HANDLED_INCOMING, CONTACTS_HANDLED_OUTBOUND, CONTACTS_HOLD_ABANDONS, CONTACTS_TRANSFERRED_IN, CONTACTS_TRANSFERRED_OUT, CONTACTS_TRANSFERRED_IN_FROM_QUEUE, CONTACTS_TRANSFERRED_OUT_FROM_QUEUE, CONTACTS_MISSED, CALLBACK_CONTACTS_HANDLED, API_CONTACTS_HANDLED, OCCUPANCY, HANDLE_TIME, AFTER_CONTACT_WORK_TIME, QUEUED_TIME, ABANDON_TIME, QUEUE_ANSWER_TIME, HOLD_TIME, INTERACTION_TIME, INTERACTION_AND_HOLD_TIME, SERVICE_LEVEL
      threshold: {
        comparison: "LT", # accepts LT
        threshold_value: 1.0,
      },
      statistic: "SUM", # accepts SUM, MAX, AVG
      unit: "SECONDS", # accepts SECONDS, COUNT, PERCENT
    },
  ],
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.next_token #=> String
resp.metric_results #=> Array
resp.metric_results[0].dimensions.queue.id #=> String
resp.metric_results[0].dimensions.queue.arn #=> String
resp.metric_results[0].dimensions.channel #=> String, one of "VOICE", "CHAT"
resp.metric_results[0].collections #=> Array
resp.metric_results[0].collections[0].metric.name #=> String, one of "CONTACTS_QUEUED", "CONTACTS_HANDLED", "CONTACTS_ABANDONED", "CONTACTS_CONSULTED", "CONTACTS_AGENT_HUNG_UP_FIRST", "CONTACTS_HANDLED_INCOMING", "CONTACTS_HANDLED_OUTBOUND", "CONTACTS_HOLD_ABANDONS", "CONTACTS_TRANSFERRED_IN", "CONTACTS_TRANSFERRED_OUT", "CONTACTS_TRANSFERRED_IN_FROM_QUEUE", "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE", "CONTACTS_MISSED", "CALLBACK_CONTACTS_HANDLED", "API_CONTACTS_HANDLED", "OCCUPANCY", "HANDLE_TIME", "AFTER_CONTACT_WORK_TIME", "QUEUED_TIME", "ABANDON_TIME", "QUEUE_ANSWER_TIME", "HOLD_TIME", "INTERACTION_TIME", "INTERACTION_AND_HOLD_TIME", "SERVICE_LEVEL"
resp.metric_results[0].collections[0].metric.threshold.comparison #=> String, one of "LT"
resp.metric_results[0].collections[0].metric.threshold.threshold_value #=> Float
resp.metric_results[0].collections[0].metric.statistic #=> String, one of "SUM", "MAX", "AVG"
resp.metric_results[0].collections[0].metric.unit #=> String, one of "SECONDS", "COUNT", "PERCENT"
resp.metric_results[0].collections[0].value #=> Float

Options Hash (options):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :start_time (required, Time)

    The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.

    The start time cannot be earlier than 24 hours before the time of the request. Historical metrics are available only for 24 hours.

  • :end_time (required, Time)

    The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the start time timestamp.

    The time range between the start and end time must be less than 24 hours.

  • :filters (required, Types::Filters)

    The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. The only supported channel is VOICE.

  • :groupings (Array<String>)

    The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

    The only supported grouping is QUEUE.

    If no grouping is specified, a summary of metrics for all queues is returned.

  • :historical_metrics (required, Array<Types::HistoricalMetric>)

    The metrics to retrieve. Specify the name, unit, and statistic for each metric. The following historical metrics are available:

    ABANDON_TIME

    Unit: SECONDS

    Statistic: AVG

    AFTER_CONTACT_WORK_TIME

    Unit: SECONDS

    Statistic: AVG

    API_CONTACTS_HANDLED

    Unit: COUNT

    Statistic: SUM

    CALLBACK_CONTACTS_HANDLED

    Unit: COUNT

    Statistic: SUM

    CONTACTS_ABANDONED

    Unit: COUNT

    Statistic: SUM

    CONTACTS_AGENT_HUNG_UP_FIRST

    Unit: COUNT

    Statistic: SUM

    CONTACTS_CONSULTED

    Unit: COUNT

    Statistic: SUM

    CONTACTS_HANDLED

    Unit: COUNT

    Statistic: SUM

    CONTACTS_HANDLED_INCOMING

    Unit: COUNT

    Statistic: SUM

    CONTACTS_HANDLED_OUTBOUND

    Unit: COUNT

    Statistic: SUM

    CONTACTS_HOLD_ABANDONS

    Unit: COUNT

    Statistic: SUM

    CONTACTS_MISSED

    Unit: COUNT

    Statistic: SUM

    CONTACTS_QUEUED

    Unit: COUNT

    Statistic: SUM

    CONTACTS_TRANSFERRED_IN

    Unit: COUNT

    Statistic: SUM

    CONTACTS_TRANSFERRED_IN_FROM_QUEUE

    Unit: COUNT

    Statistic: SUM

    CONTACTS_TRANSFERRED_OUT

    Unit: COUNT

    Statistic: SUM

    CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

    Unit: COUNT

    Statistic: SUM

    HANDLE_TIME

    Unit: SECONDS

    Statistic: AVG

    HOLD_TIME

    Unit: SECONDS

    Statistic: AVG

    INTERACTION_AND_HOLD_TIME

    Unit: SECONDS

    Statistic: AVG

    INTERACTION_TIME

    Unit: SECONDS

    Statistic: AVG

    OCCUPANCY

    Unit: PERCENT

    Statistic: AVG

    QUEUE_ANSWER_TIME

    Unit: SECONDS

    Statistic: AVG

    QUEUED_TIME

    Unit: SECONDS

    Statistic: MAX

    SERVICE_LEVEL

    Unit: PERCENT

    Statistic: AVG

    Threshold: Only \"Less than\" comparisons are supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60, 90, 120, 180, 240, 300, 600

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximimum number of results to return per page.

Returns:

See Also:

#list_contact_flows(options = {}) ⇒ Types::ListContactFlowsResponse

Provides information about the contact flows for the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.list_contact_flows({
  instance_id: "InstanceId", # required
  contact_flow_types: ["CONTACT_FLOW"], # accepts CONTACT_FLOW, CUSTOMER_QUEUE, CUSTOMER_HOLD, CUSTOMER_WHISPER, AGENT_HOLD, AGENT_WHISPER, OUTBOUND_WHISPER, AGENT_TRANSFER, QUEUE_TRANSFER
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.contact_flow_summary_list #=> Array
resp.contact_flow_summary_list[0].id #=> String
resp.contact_flow_summary_list[0].arn #=> String
resp.contact_flow_summary_list[0].name #=> String
resp.contact_flow_summary_list[0].contact_flow_type #=> String, one of "CONTACT_FLOW", "CUSTOMER_QUEUE", "CUSTOMER_HOLD", "CUSTOMER_WHISPER", "AGENT_HOLD", "AGENT_WHISPER", "OUTBOUND_WHISPER", "AGENT_TRANSFER", "QUEUE_TRANSFER"
resp.next_token #=> String

Options Hash (options):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :contact_flow_types (Array<String>)

    The type of contact flow.

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximimum number of results to return per page.

Returns:

See Also:

#list_hours_of_operations(options = {}) ⇒ Types::ListHoursOfOperationsResponse

Provides information about the hours of operation for the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.list_hours_of_operations({
  instance_id: "InstanceId", # required
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.hours_of_operation_summary_list #=> Array
resp.hours_of_operation_summary_list[0].id #=> String
resp.hours_of_operation_summary_list[0].arn #=> String
resp.hours_of_operation_summary_list[0].name #=> String
resp.next_token #=> String

Options Hash (options):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximimum number of results to return per page.

Returns:

See Also:

#list_phone_numbers(options = {}) ⇒ Types::ListPhoneNumbersResponse

Provides information about the phone numbers for the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.list_phone_numbers({
  instance_id: "InstanceId", # required
  phone_number_types: ["TOLL_FREE"], # accepts TOLL_FREE, DID
  phone_number_country_codes: ["AF"], # accepts AF, AL, DZ, AS, AD, AO, AI, AQ, AG, AR, AM, AW, AU, AT, AZ, BS, BH, BD, BB, BY, BE, BZ, BJ, BM, BT, BO, BA, BW, BR, IO, VG, BN, BG, BF, BI, KH, CM, CA, CV, KY, CF, TD, CL, CN, CX, CC, CO, KM, CK, CR, HR, CU, CW, CY, CZ, CD, DK, DJ, DM, DO, TL, EC, EG, SV, GQ, ER, EE, ET, FK, FO, FJ, FI, FR, PF, GA, GM, GE, DE, GH, GI, GR, GL, GD, GU, GT, GG, GN, GW, GY, HT, HN, HK, HU, IS, IN, ID, IR, IQ, IE, IM, IL, IT, CI, JM, JP, JE, JO, KZ, KE, KI, KW, KG, LA, LV, LB, LS, LR, LY, LI, LT, LU, MO, MK, MG, MW, MY, MV, ML, MT, MH, MR, MU, YT, MX, FM, MD, MC, MN, ME, MS, MA, MZ, MM, NA, NR, NP, NL, AN, NC, NZ, NI, NE, NG, NU, KP, MP, NO, OM, PK, PW, PA, PG, PY, PE, PH, PN, PL, PT, PR, QA, CG, RE, RO, RU, RW, BL, SH, KN, LC, MF, PM, VC, WS, SM, ST, SA, SN, RS, SC, SL, SG, SX, SK, SI, SB, SO, ZA, KR, ES, LK, SD, SR, SJ, SZ, SE, CH, SY, TW, TJ, TZ, TH, TG, TK, TO, TT, TN, TR, TM, TC, TV, VI, UG, UA, AE, GB, US, UY, UZ, VU, VA, VE, VN, WF, EH, YE, ZM, ZW
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.phone_number_summary_list #=> Array
resp.phone_number_summary_list[0].id #=> String
resp.phone_number_summary_list[0].arn #=> String
resp.phone_number_summary_list[0].phone_number #=> String
resp.phone_number_summary_list[0].phone_number_type #=> String, one of "TOLL_FREE", "DID"
resp.phone_number_summary_list[0].phone_number_country_code #=> String, one of "AF", "AL", "DZ", "AS", "AD", "AO", "AI", "AQ", "AG", "AR", "AM", "AW", "AU", "AT", "AZ", "BS", "BH", "BD", "BB", "BY", "BE", "BZ", "BJ", "BM", "BT", "BO", "BA", "BW", "BR", "IO", "VG", "BN", "BG", "BF", "BI", "KH", "CM", "CA", "CV", "KY", "CF", "TD", "CL", "CN", "CX", "CC", "CO", "KM", "CK", "CR", "HR", "CU", "CW", "CY", "CZ", "CD", "DK", "DJ", "DM", "DO", "TL", "EC", "EG", "SV", "GQ", "ER", "EE", "ET", "FK", "FO", "FJ", "FI", "FR", "PF", "GA", "GM", "GE", "DE", "GH", "GI", "GR", "GL", "GD", "GU", "GT", "GG", "GN", "GW", "GY", "HT", "HN", "HK", "HU", "IS", "IN", "ID", "IR", "IQ", "IE", "IM", "IL", "IT", "CI", "JM", "JP", "JE", "JO", "KZ", "KE", "KI", "KW", "KG", "LA", "LV", "LB", "LS", "LR", "LY", "LI", "LT", "LU", "MO", "MK", "MG", "MW", "MY", "MV", "ML", "MT", "MH", "MR", "MU", "YT", "MX", "FM", "MD", "MC", "MN", "ME", "MS", "MA", "MZ", "MM", "NA", "NR", "NP", "NL", "AN", "NC", "NZ", "NI", "NE", "NG", "NU", "KP", "MP", "NO", "OM", "PK", "PW", "PA", "PG", "PY", "PE", "PH", "PN", "PL", "PT", "PR", "QA", "CG", "RE", "RO", "RU", "RW", "BL", "SH", "KN", "LC", "MF", "PM", "VC", "WS", "SM", "ST", "SA", "SN", "RS", "SC", "SL", "SG", "SX", "SK", "SI", "SB", "SO", "ZA", "KR", "ES", "LK", "SD", "SR", "SJ", "SZ", "SE", "CH", "SY", "TW", "TJ", "TZ", "TH", "TG", "TK", "TO", "TT", "TN", "TR", "TM", "TC", "TV", "VI", "UG", "UA", "AE", "GB", "US", "UY", "UZ", "VU", "VA", "VE", "VN", "WF", "EH", "YE", "ZM", "ZW"
resp.next_token #=> String

Options Hash (options):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :phone_number_types (Array<String>)

    The type of phone number.

  • :phone_number_country_codes (Array<String>)

    The ISO country code.

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximimum number of results to return per page.

Returns:

See Also:

#list_queues(options = {}) ⇒ Types::ListQueuesResponse

Provides information about the queues for the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.list_queues({
  instance_id: "InstanceId", # required
  queue_types: ["STANDARD"], # accepts STANDARD, AGENT
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.queue_summary_list #=> Array
resp.queue_summary_list[0].id #=> String
resp.queue_summary_list[0].arn #=> String
resp.queue_summary_list[0].name #=> String
resp.queue_summary_list[0].queue_type #=> String, one of "STANDARD", "AGENT"
resp.next_token #=> String

Options Hash (options):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :queue_types (Array<String>)

    The type of queue.

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximimum number of results to return per page.

Returns:

See Also:

#list_routing_profiles(options = {}) ⇒ Types::ListRoutingProfilesResponse

Provides summary information about the routing profiles for the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.list_routing_profiles({
  instance_id: "InstanceId", # required
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.routing_profile_summary_list #=> Array
resp.routing_profile_summary_list[0].id #=> String
resp.routing_profile_summary_list[0].arn #=> String
resp.routing_profile_summary_list[0].name #=> String
resp.next_token #=> String

Options Hash (options):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximimum number of results to return per page.

Returns:

See Also:

#list_security_profiles(options = {}) ⇒ Types::ListSecurityProfilesResponse

Provides summary information about the security profiles for the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.list_security_profiles({
  instance_id: "InstanceId", # required
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.security_profile_summary_list #=> Array
resp.security_profile_summary_list[0].id #=> String
resp.security_profile_summary_list[0].arn #=> String
resp.security_profile_summary_list[0].name #=> String
resp.next_token #=> String

Options Hash (options):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximimum number of results to return per page.

Returns:

See Also:

#list_tags_for_resource(options = {}) ⇒ Types::ListTagsForResourceResponse

Lists the tags for the specified resource.

Examples:

Request syntax with placeholder values


resp = client.list_tags_for_resource({
  resource_arn: "ARN", # required
})

Response structure


resp.tags #=> Hash
resp.tags["TagKey"] #=> String

Options Hash (options):

  • :resource_arn (required, String)

    The Amazon Resource Name (ARN) of the resource.

Returns:

See Also:

#list_user_hierarchy_groups(options = {}) ⇒ Types::ListUserHierarchyGroupsResponse

Provides summary information about the hierarchy groups for the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.list_user_hierarchy_groups({
  instance_id: "InstanceId", # required
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.user_hierarchy_group_summary_list #=> Array
resp.user_hierarchy_group_summary_list[0].id #=> String
resp.user_hierarchy_group_summary_list[0].arn #=> String
resp.user_hierarchy_group_summary_list[0].name #=> String
resp.next_token #=> String

Options Hash (options):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximimum number of results to return per page.

Returns:

See Also:

#list_users(options = {}) ⇒ Types::ListUsersResponse

Provides summary information about the users for the specified Amazon Connect instance.

Examples:

Request syntax with placeholder values


resp = client.list_users({
  instance_id: "InstanceId", # required
  next_token: "NextToken",
  max_results: 1,
})

Response structure


resp.user_summary_list #=> Array
resp.user_summary_list[0].id #=> String
resp.user_summary_list[0].arn #=> String
resp.user_summary_list[0].username #=> String
resp.next_token #=> String

Options Hash (options):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :next_token (String)

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • :max_results (Integer)

    The maximimum number of results to return per page.

Returns:

See Also:

#start_chat_contact(options = {}) ⇒ Types::StartChatContactResponse

Initiates a contact flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Amazon Connect Participant Service.

When a new chat contact is successfully created, clients need to subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking CreateParticipantConnection with WEBSOCKET and CONNECTION_CREDENTIALS.

Examples:

Request syntax with placeholder values


resp = client.start_chat_contact({
  instance_id: "InstanceId", # required
  contact_flow_id: "ContactFlowId", # required
  attributes: {
    "AttributeName" => "AttributeValue",
  },
  participant_details: { # required
    display_name: "DisplayName", # required
  },
  initial_message: {
    content_type: "ChatContentType", # required
    content: "ChatContent", # required
  },
  client_token: "ClientToken",
})

Response structure


resp.contact_id #=> String
resp.participant_id #=> String
resp.participant_token #=> String

Options Hash (options):

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :contact_flow_id (required, String)

    The identifier of the contact flow for the chat.

  • :attributes (Hash<String,String>)

    A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes.

    There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

  • :participant_details (required, Types::ParticipantDetails)

    Information identifying the participant.

  • :initial_message (Types::ChatMessage)

    The initial message to be sent to the newly created chat.

  • :client_token (String)

    This parameter will be auto-filled on your behalf with a random UUIDv4 when no value is provided. A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.

Returns:

See Also:

#start_outbound_voice_contact(options = {}) ⇒ Types::StartOutboundVoiceContactResponse

Initiates a contact flow to place an outbound call to a customer.

There is a 60 second dialing timeout for this operation. If the call is not connected after 60 seconds, it fails.

Examples:

Request syntax with placeholder values


resp = client.start_outbound_voice_contact({
  destination_phone_number: "PhoneNumber", # required
  contact_flow_id: "ContactFlowId", # required
  instance_id: "InstanceId", # required
  client_token: "ClientToken",
  source_phone_number: "PhoneNumber",
  queue_id: "QueueId",
  attributes: {
    "AttributeName" => "AttributeValue",
  },
})

Response structure


resp.contact_id #=> String

Options Hash (options):

  • :destination_phone_number (required, String)

    The phone number of the customer, in E.164 format.

  • :contact_flow_id (required, String)

    The identifier of the contact flow for the outbound call.

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :client_token (String)

    This parameter will be auto-filled on your behalf with a random UUIDv4 when no value is provided. A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. The token is valid for 7 days after creation. If a contact is already started, the contact ID is returned. If the contact is disconnected, a new contact is started.

  • :source_phone_number (String)

    The phone number associated with the Amazon Connect instance, in E.164 format. If you do not specify a source phone number, you must specify a queue.

  • :queue_id (String)

    The queue for the call. If you specify a queue, the phone displayed for caller ID is the phone number specified in the queue. If you do not specify a queue, the queue defined in the contact flow is used. If you do not specify a queue, you must specify a source phone number.

  • :attributes (Hash<String,String>)

    A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes.

    There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

Returns:

See Also:

#stop_contact(options = {}) ⇒ Struct

Ends the specified contact.

Examples:

Request syntax with placeholder values


resp = client.stop_contact({
  contact_id: "ContactId", # required
  instance_id: "InstanceId", # required
})

Options Hash (options):

  • :contact_id (required, String)

    The ID of the contact.

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

Returns:

  • (Struct)

    Returns an empty response.

See Also:

#tag_resource(options = {}) ⇒ Struct

Adds the specified tags to the specified resource.

The supported resource type is users.

Examples:

Request syntax with placeholder values


resp = client.tag_resource({
  resource_arn: "ARN", # required
  tags: { # required
    "TagKey" => "TagValue",
  },
})

Options Hash (options):

  • :resource_arn (required, String)

    The Amazon Resource Name (ARN) of the resource.

  • :tags (required, Hash<String,String>)

    One or more tags. For example, { \"tags\": \"key2\":\"value2\" }.

Returns:

  • (Struct)

    Returns an empty response.

See Also:

#untag_resource(options = {}) ⇒ Struct

Removes the specified tags from the specified resource.

Examples:

Request syntax with placeholder values


resp = client.untag_resource({
  resource_arn: "ARN", # required
  tag_keys: ["TagKey"], # required
})

Options Hash (options):

  • :resource_arn (required, String)

    The Amazon Resource Name (ARN) of the resource.

  • :tag_keys (required, Array<String>)

    The tag keys.

Returns:

  • (Struct)

    Returns an empty response.

See Also:

#update_contact_attributes(options = {}) ⇒ Struct

Creates or updates the contact attributes associated with the specified contact.

You can add or update attributes for both ongoing and completed contacts. For example, you can update the customer's name or the reason the customer called while the call is active, or add notes about steps that the agent took during the call that are displayed to the next agent that takes the call. You can also update attributes for a contact using data from your CRM application and save the data with the contact in Amazon Connect. You could also flag calls for additional analysis, such as legal review or identifying abusive callers.

Contact attributes are available in Amazon Connect for 24 months, and are then deleted.

Important: You cannot use the operation to update attributes for contacts that occurred prior to the release of the API, September 12, 2018. You can update attributes only for contacts that started after the release of the API. If you attempt to update attributes for a contact that occurred prior to the release of the API, a 400 error is returned. This applies also to queued callbacks that were initiated prior to the release of the API but are still active in your instance.

Examples:

Request syntax with placeholder values


resp = client.update_contact_attributes({
  initial_contact_id: "ContactId", # required
  instance_id: "InstanceId", # required
  attributes: { # required
    "AttributeName" => "AttributeValue",
  },
})

Options Hash (options):

  • :initial_contact_id (required, String)

    The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

  • :attributes (required, Hash<String,String>)

    The Amazon Connect attributes. These attributes can be accessed in contact flows just like any other contact attributes.

    You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

Returns:

  • (Struct)

    Returns an empty response.

See Also:

#update_user_hierarchy(options = {}) ⇒ Struct

Assigns the specified hierarchy group to the specified user.

Examples:

Request syntax with placeholder values


resp = client.update_user_hierarchy({
  hierarchy_group_id: "HierarchyGroupId",
  user_id: "UserId", # required
  instance_id: "InstanceId", # required
})

Options Hash (options):

  • :hierarchy_group_id (String)

    The identifier of the hierarchy group.

  • :user_id (required, String)

    The identifier of the user account.

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

Returns:

  • (Struct)

    Returns an empty response.

See Also:

#update_user_identity_info(options = {}) ⇒ Struct

Updates the identity information for the specified user.

Examples:

Request syntax with placeholder values


resp = client.update_user_identity_info({
  identity_info: { # required
    first_name: "AgentFirstName",
    last_name: "AgentLastName",
    email: "Email",
  },
  user_id: "UserId", # required
  instance_id: "InstanceId", # required
})

Options Hash (options):

  • :identity_info (required, Types::UserIdentityInfo)

    The identity information for the user.

  • :user_id (required, String)

    The identifier of the user account.

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

Returns:

  • (Struct)

    Returns an empty response.

See Also:

#update_user_phone_config(options = {}) ⇒ Struct

Updates the phone configuration settings for the specified user.

Examples:

Request syntax with placeholder values


resp = client.update_user_phone_config({
  phone_config: { # required
    phone_type: "SOFT_PHONE", # required, accepts SOFT_PHONE, DESK_PHONE
    auto_accept: false,
    after_contact_work_time_limit: 1,
    desk_phone_number: "PhoneNumber",
  },
  user_id: "UserId", # required
  instance_id: "InstanceId", # required
})

Options Hash (options):

  • :phone_config (required, Types::UserPhoneConfig)

    Information about phone configuration settings for the user.

  • :user_id (required, String)

    The identifier of the user account.

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

Returns:

  • (Struct)

    Returns an empty response.

See Also:

#update_user_routing_profile(options = {}) ⇒ Struct

Assigns the specified routing profile to the specified user.

Examples:

Request syntax with placeholder values


resp = client.update_user_routing_profile({
  routing_profile_id: "RoutingProfileId", # required
  user_id: "UserId", # required
  instance_id: "InstanceId", # required
})

Options Hash (options):

  • :routing_profile_id (required, String)

    The identifier of the routing profile for the user.

  • :user_id (required, String)

    The identifier of the user account.

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

Returns:

  • (Struct)

    Returns an empty response.

See Also:

#update_user_security_profiles(options = {}) ⇒ Struct

Assigns the specified security profiles to the specified user.

Examples:

Request syntax with placeholder values


resp = client.update_user_security_profiles({
  security_profile_ids: ["SecurityProfileId"], # required
  user_id: "UserId", # required
  instance_id: "InstanceId", # required
})

Options Hash (options):

  • :security_profile_ids (required, Array<String>)

    The identifiers of the security profiles for the user.

  • :user_id (required, String)

    The identifier of the user account.

  • :instance_id (required, String)

    The identifier of the Amazon Connect instance.

Returns:

  • (Struct)

    Returns an empty response.

See Also:

#wait_until(waiter_name, params = {}) {|waiter| ... } ⇒ Boolean

Waiters polls an API operation until a resource enters a desired state.

Basic Usage

Waiters will poll until they are succesful, they fail by entering a terminal state, or until a maximum number of attempts are made.

# polls in a loop, sleeping between attempts client.waiter_until(waiter_name, params)

Configuration

You can configure the maximum number of polling attempts, and the delay (in seconds) between each polling attempt. You configure waiters by passing a block to #wait_until:

# poll for ~25 seconds
client.wait_until(...) do |w|
  w.max_attempts = 5
  w.delay = 5
end

Callbacks

You can be notified before each polling attempt and before each delay. If you throw :success or :failure from these callbacks, it will terminate the waiter.

started_at = Time.now
client.wait_until(...) do |w|

  # disable max attempts
  w.max_attempts = nil

  # poll for 1 hour, instead of a number of attempts
  w.before_wait do |attempts, response|
    throw :failure if Time.now - started_at > 3600
  end

end

Handling Errors

When a waiter is successful, it returns true. When a waiter fails, it raises an error. All errors raised extend from Waiters::Errors::WaiterFailed.

begin
  client.wait_until(...)
rescue Aws::Waiters::Errors::WaiterFailed
  # resource did not enter the desired state in time
end

Parameters:

  • waiter_name (Symbol)

    The name of the waiter. See #waiter_names for a full list of supported waiters.

  • params (Hash) (defaults to: {})

    Additional request parameters. See the #waiter_names for a list of supported waiters and what request they call. The called request determines the list of accepted parameters.

Yield Parameters:

Returns:

  • (Boolean)

    Returns true if the waiter was successful.

Raises:

  • (Errors::FailureStateError)

    Raised when the waiter terminates because the waiter has entered a state that it will not transition out of, preventing success.

  • (Errors::TooManyAttemptsError)

    Raised when the configured maximum number of attempts have been made, and the waiter is not yet successful.

  • (Errors::UnexpectedError)

    Raised when an error is encounted while polling for a resource that is not expected.

  • (Errors::NoSuchWaiterError)

    Raised when you request to wait for an unknown state.

#waiter_namesArray<Symbol>

Returns the list of supported waiters. The following table lists the supported waiters and the client method they call:

Waiter NameClient MethodDefault Delay:Default Max Attempts:

Returns:

  • (Array<Symbol>)

    the list of supported waiters.