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OnSalesforceCaseCreate - Amazon Connect
AccountId conditionName conditionEmail conditionPhone conditionCompany conditionType conditionReason conditionOrigin conditionSubject conditionPriority conditionDescription conditionCustomAttribute condition
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OnSalesforceCaseCreate

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AccountId condition

Parameters

  • Operator - "EQUALS"

  • Operands – An array of string, array length can only be 1. Value is an account Id string.

  • ComparisonValue – "$.ThirdParty.Salesforce.CaseCreate.AccountId"

  • Negate - true or false. If set to true, it means If account id does not equal to the account id specified in the Operands.

Name condition

Parameters

  • Operator - "EQUALS" or "CONTAINS"

  • Operands – An array of string, array length can only be 1. Value is an account Id string.

  • ComparisonValue – "$.ThirdParty.Salesforce.CaseCreate.Name"

  • Negate - true or false. If set to true, it means If name does not equal to or does not contain the priority specified in the Operands.

Email condition

Parameters

  • Operator - "EQUALS" or "CONTAINS"

  • Operands – An array of string, array length can only be 1. Value is an email string.

  • ComparisonValue – "$.ThirdParty.Salesforce.CaseCreate.Email"

  • Negate - true or false. If set to true, it means If email does not equal to or does not contain the email specified in the Operands.

Phone condition

Parameters

  • Operator - "EQUALS" or "CONTAINS"

  • Operands – An array of string, array length can only be 1. Value is a phone string.

  • ComparisonValue – "$.ThirdParty.Salesforce.CaseCreate.Phone"

  • Negate - true or false. If set to true, it means If phone does not equal to or does not contain the phone specified in the Operands.

Company condition

Parameters

  • Operator - "EQUALS" or "CONTAINS"

  • Operands – An array of string, array length can only be 1. Value is a company string.

  • ComparisonValue – "$.ThirdParty.Salesforce.CaseCreate.Phone"

  • Negate - true or false. If set to true, it means If company does not equal to or does not contain the company specified in the Operands.

Type condition

Parameters

  • Operator - "EQUALS"

  • Operands – An array of string, array length can only be 1. Value is a type string.

  • ComparisonValue – "$.ThirdParty.Salesforce.CaseCreate.Type"

  • Negate - true or false. If set to true, it means If type does not equal to the type specified in the Operands.

Reason condition

Parameters

  • Operator - "EQUALS"

  • Operands – An array of string, array length can only be 1. Value is a reason string.

  • ComparisonValue – "$.ThirdParty.Salesforce.CaseCreate.Reason"

  • Negate - true or false. If set to true, it means If reason does not equal to the reason specified in the Operands.

Origin condition

Parameters

  • Operator - "EQUALS"

  • Operands – An array of string, array length can only be 1. Value is an origin string.

  • ComparisonValue – "$.ThirdParty.Salesforce.CaseCreate.Origin"

  • Negate - true or false. If set to true, it means If origin does not equal to the origin specified in the Operands.

Subject condition

Parameters

  • Operator - "EQUALS" or "CONTAINS"

  • Operands – An array of string, array length can only be 1. Value is a subject string.

  • ComparisonValue – "$.ThirdParty.Salesforce.CaseCreate.Subject "

  • Negate - true or false. If set to true, it means If subject does not equal to or does not contain the subject specified in the Operands.

Priority condition

Parameters

  • Operator - "EQUALS"

  • Operands – An array of string, array length can only be 1. Value is a priority string.

  • ComparisonValue – "$.ThirdParty.Salesforce.CaseCreate.Priority"

  • Negate - true or false. If set to true, it means If priority does not equal to the priority specified in the Operands.

Description condition

Parameters

  • Operator - "EQUALS" or "CONTAINS"

  • Operands – An array of string, array length can only be 1. Value is a description string.

  • ComparisonValue – "$.ThirdParty.Salesforce.CaseCreate.Description"

  • Negate - true or false. If set to true, it means If description does not equal to or does not contain the description specified in the Operands.

CustomAttribute condition

Parameters

  • Operator - "EQUALS"

  • Operands – An array of string, array length can only be 1. Value is the custom attribute value.

  • ComparisonValue – "$.ThirdParty.Salesforce.CaseCreate.CustomAttribute.YOUR_ATTRIBUTE_KEY"

  • Negate - true or false. If set to true, it means If custom attribute does not equal to the custom attribute specified in the Operands.

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