Document history
The following table describes the important changes to the documentation since the last release of the AWS Support service.
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AWS Support API version: 2013-04-15
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AWS Support App API version: 2021-08-20
The following table describes important updates to the AWS Support and AWS Trusted Advisor documentation, beginning May 10, 2021. You can subscribe to the RSS feed to receive notifications about the updates.
| Change | Description | Date |
|---|---|---|
Updated Fault Tolerance and Security check documentation | Added 1 new fault tolerance check. Updated 1 fault tolerance and 1 security check. For more information, see Change log for AWS Trusted Advisor checks. | March 29, 2024 |
Updated documentation for AWSSupportServiceRolePolicy | Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see AWS managed policy: AWSSupportServiceRolePolicy. | March 22, 2024 |
Updated documentation for AWS Support plan | Updates to the Features of AWS Support Plans. For more information, see AWS Support plans. | March 11, 2024 |
Updated documentation for Trusted Advisor | Added 1 fault tolerance check. For more information, see Change log for AWS Trusted Advisor checks. | February 29, 2024 |
Updated documentation for Trusted Advisor | Added 1 fault tolerance check. For more information, see Change log for AWS Trusted Advisor checks. | January 31, 2024 |
Updated documentation for AWSTrustedAdvisorServiceRolePolicy | Added new IAM actions | January 18, 2024 |
Updated documentation for AWSSupportServiceRolePolicy | Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see AWS managed policy: AWSSupportServiceRolePolicy. | January 17, 2024 |
Updated documentation for Trusted Advisor | Updated 1 fault tolerance check to amend title and description. For more information, see Change log for AWS Trusted Advisor checks. | January 8, 2024 |
Updated documentation for Trusted Advisor | Updated 1 security check to reflect change in deprecation period. For more information, see Change log for AWS Trusted Advisor checks. | December 21, 2023 |
Updated documentation for Trusted Advisor | Added 2 security checks and 2 performance checks. For more information, see Change log for AWS Trusted Advisor checks. | December 20, 2023 |
Updated documentation for Trusted Advisor | Added 1 security check. For more information, see Change log for AWS Trusted Advisor checks. | December 15, 2023 |
Updated documentation for Trusted Advisor Engage | Updated Trusted Advisor Engage documentation with changes for email notification option. | December 14, 2023 |
Updated documentation for Trusted Advisor Engage | Updated Trusted Advisor Engage documentation with changes for scheduled engagements. | December 11, 2023 |
Updated documentation for Trusted Advisor | Added 2 new fault tolerance checks and 1 cost optimization check. For more information, see Change log for AWS Trusted Advisor checks. | December 7, 2023 |
Updated documentation for AWSSupportServiceRolePolicy | Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see AWS managed policy: AWSSupportServiceRolePolicy. | December 6, 2023 |
Updated AWS managed policies for Trusted Advisor | Updated the | December 6, 2023 |
Updated documentation for Trusted Advisor | Added 3 new fault tolerance checks. For more information, see Change log for AWS Trusted Advisor checks. | November 17, 2023 |
Updated documentation for Trusted Advisor | Added 37 new checks for Amazon RDS. For more information, see Change log for AWS Trusted Advisor checks. | November 15, 2023 |
Updated documentation for AWSTrustedAdvisorServiceRolePolicy | Added new IAM actions | November 9, 2023 |
Updated documentation for AWSSupportServiceRolePolicy | Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see AWS managed policy: AWSSupportServiceRolePolicy. | October 27, 2023 |
Updated documentation for Trusted Advisor | Added 64 new checks integrated from AWS Config. For more information, see Change log for AWS Trusted Advisor checks. | October 26, 2023 |
Updated documentation for Trusted Advisor | Added six new fault tolerance checks in Trusted Advisor. For more information, see the Change log for AWS Trusted Advisor checks. | October 12, 2023 |
Updated documentation for AWSTrustedAdvisorServiceRolePolicy | Added new IAM actions | September 14, 2023 |
Updated documentation for AWSSupportServiceRolePolicy | Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see AWS managed policy: AWSSupportServiceRolePolicy. | August 28, 2023 |
Updated documentation for Trusted Advisor | Added Added 1 new service limits checks for Lambda. For more information, see the Change log for AWS Trusted Advisor checks . | August 17, 2023 |
Updated documentation for Trusted Advisor | Added 1 new fault tolerance checks for Lambda. For more information, see the Change log for AWS Trusted Advisor checks. | August 3, 2023 |
Updated documentation for Trusted Advisor Engage | Updated Trusted Advisor Engage documentation with changes to forms for creating and editing engagements. Added page with Example Service Control Policies for AWS Trusted Advisor. | July 27, 2023 |
Updated documentation for AWSSupportServiceRolePolicy | Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see AWS managed policy: AWSSupportServiceRolePolicy. | June 26, 2023 |
Updated documentation for Trusted Advisor | Added two new fault tolerance checks for Amazon MQ. Added one new fault tolerance check and one new performance check for Amazon Elastic File System. For more information, see the Change log for AWS Trusted Advisor checks. | June 1, 2023 |
Updated documentation for Trusted Advisor | Added two new fault tolerance checks for NAT Gateway. For more information, see the Change log for AWS Trusted Advisor checks. | May 16, 2023 |
Updated documentation for AWS Support Plans | Added a new permission and CloudTrail documentation for the creation of support plan schedules. For more information, see Manage access to AWS Support Plans, AWS managed policies for AWS Support Plans and Logging AWS Support Plans API calls with AWS CloudTrail. | May 8, 2023 |
Updated documentation for AWSSupportServiceRolePolicy | Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see AWS managed policy: AWSSupportServiceRolePolicy. | May 2, 2023 |
Updated documentation for Trusted Advisor Engage and Trusted Advisor Priority | Clarified prerequisites for Trusted Advisor Engage and Trusted Advisor Priority. Added example IAM policy with ability to use Trusted Advisor Engage and to enable trusted access to Trusted Advisor. | April 28, 2023 |
Updated documentation for Trusted Advisor | Added two new fault tolerance checks for AWS Resilience Hub and Incident Manager. For more information, see the Change log for AWS Trusted Advisor checks. | April 27, 2023 |
Added documentation for Trusted Advisor Engage | You can use AWS Trusted Advisor Engage to get the most out of your AWS Support Plans by making it easy for you to see, request and track all your proactive engagements, and communicate with your AWS account team about ongoing engagements. For more information, see Get started with AWS Trusted Advisor Engage. | April 6, 2023 |
Updated documentation for Trusted Advisor | Added two new fault tolerance checks for Amazon ECS. For more information, see the Change log for AWS Trusted Advisor checks. | March 30, 2023 |
Updated documentation for AWSSupportServiceRolePolicy | Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see AWS managed policy: AWSSupportServiceRolePolicy. | March 16, 2023 |
Added documentation for Trusted Advisor Priority | Updated the Trusted Advisor Priority console:
For more information, see Getting started with Trusted Advisor Priority. | February 16, 2023 |
Updated code examples for AWS Support | Added .NET, Java, and Kotlin code examples that show how to use AWS Support with an AWS software development kit (SDK). For more information, see Code examples for AWS Support using AWS SDKs. | January 16, 2023 |
Updated documentation for AWSSupportServiceRolePolicy | Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see AWS managed policy: AWSSupportServiceRolePolicy. | January 10, 2023 |
Updated documentation for AWS Support App | You can search for support cases in Slack by using filter options or searching by case ID. For more information, see Searching for support cases in Slack. | December 29, 2022 |
Updated documentation for AWS Support App | You can also use Terraform to create your resources for the AWS Support App. For more information, see Create AWS Support App resources by using Terraform. | December 22, 2022 |
Updated documentation for Trusted Advisor | Added three new fault tolerance checks for Amazon MemoryDB, Amazon ElastiCache, and AWS CloudHSM. For more information, see the Change log for AWS Trusted Advisor checks. | December 15, 2022 |
Updated documentation for the AWS Support App in Slack | You can now request live chat support for the following options:
| December 14, 2022 |
Updated documentation for AWS Support | Added documentation about new endpoints for the AWS Support API. For more information, see About the AWS Support API. | December 14, 2022 |
Added documentation for AWS CloudFormation templates to use for the AWS Support App in Slack | You can use CloudFormation templates to create Slack configuration workspaces and channels for AWS accounts in AWS Organizations. For more information, see Creating AWS Support App resources with AWS CloudFormation. | December 5, 2022 |
Updated documentation for Trusted Advisor | Added two new fault tolerance checks for AWS Resilience Hub. For more information, see the Change log for AWS Trusted Advisor checks. | November 17, 2022 |
Added documentation for your AWS Security Hub findings in Trusted Advisor | Your findings from Security Hub controls are removed from Trusted Advisor faster. For more information, see the Change log for AWS Trusted Advisor checks. | November 17, 2022 |
Updated documentation for AWS Trusted Advisor | Added documentation for Trusted Advisor Recommendations. For more information, see the Change log for AWS Trusted Advisor checks. | November 16, 2022 |
Updated documentation for the AWS Support App in Slack | Added documentation for Japanese language support. For more information, see Creating support cases in a Slack channel. | November 11, 2022 |
Updated documentation for AWS Support Plans | Added troubleshooting information to allow Support Plans access in an organization. For more information, see Troubleshooting. | November 9, 2022 |
Updated documentation for the AWS Support App in Slack | Added documentation for | November 1, 2022 |
Updated documentation for the AWS Support App in Slack | You can use the | October 19, 2022 |
Updated documentation for AWSSupportServiceRolePolicy | Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see AWS managed policy: AWSSupportServiceRolePolicy. | October 4, 2022 |
Updated documentation for Support Plans | You can now use AWS Identity and Access Management (IAM) to manage permissions to change the support plan for your AWS account. For more information, see the following topics: | September 29, 2022 |
Updated documentation for the AWS Support App in Slack | Added documentation on how to configure a public or private channel to use with the AWS Support App. For more information, see Configuring a Slack channel. | September 22, 2022 |
Updated documentation for AWS Support | Added a new section about security for your support cases. For more information, see Security for your AWS Support cases. | September 9, 2022 |
Updated documentation for Trusted Advisor | Added a new security check for Amazon EC2. For more information, see the Change log for AWS Trusted Advisor checks. | September 1, 2022 |
Updated documentation for the AWS Support App in Slack | See the following topics: You can use the AWS Support App to manage your support cases, request service quota increases, and chat with support agents directly in your Slack channels. For more information, see the AWS Support App in Slack documentation. You can attach AWS managed policies to your IAM roles to use the AWS Support App. For more information, see AWS managed policies for AWS Support App in Slack. New API reference for the AWS Support App. See the AWS Support App API Reference. | August 24, 2022 |
Updated documentation for AWSSupportServiceRolePolicy | Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see AWS managed policy: AWSSupportServiceRolePolicy. | August 17, 2022 |
Added documentation for Trusted Advisor Priority | Trusted Advisor Priority adds support for the following features:
For more information, see Getting started with Trusted Advisor Priority. | August 17, 2022 |
Updated documentation for Trusted Advisor | The Preferences page in the Trusted Advisor console has been updated. For more information, see Getting started with AWS Trusted Advisor. | July 15, 2022 |
Updated documentation for Trusted Advisor | Updated the checks to include the following information:
For more information, see the AWS Trusted Advisor check reference. | July 7, 2022 |
Updated documentation for AWS Support | Added documentation that explains how to manage your support cases. | June 28, 2022 |
Updated documentation for AWSSupportServiceRolePolicy | Updated permissions to provide billing, administrative, and support services for the service-linked role. For more information, see AWS managed policy: AWSSupportServiceRolePolicy. | June 23, 2022 |
Updated documentation for Trusted Advisor | Trusted Advisor supports additional AWS Foundational Security Best Practices security standard controls that are sourced from AWS Security Hub. For more information, see the Change log for AWS Trusted Advisor checks. | June 23, 2022 |
Updated documentation for Trusted Advisor | Added information about how to request service quota increases. For more information, see Service limits. | June 21, 2022 |
Updated documentation for AWS Support | The create case experience has been updated in the Support Center Console. For more information, see Creating support cases and case management. | May 18, 2022 |
Updated documentation for Trusted Advisor | Added four checks for Amazon EBS and AWS Lambda. For more information, see Opt in AWS Compute Optimizer to add Trusted Advisor checks. | May 4, 2022 |
Updated documentation for AWSSupportServiceRolePolicy | Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see AWS managed policy: AWSSupportServiceRolePolicy. | April 27, 2022 |
Updated documentation for the Exposed Access Keys check | This check is now automatically refreshed for you. For more information, see Change log for AWS Trusted Advisor checks. | April 25, 2022 |
Updated documentation for Trusted Advisor | The AWS Direct Connect checks in the fault tolerance category are updated. For more information, see Change log for AWS Trusted Advisor checks. | March 29, 2022 |
Updated documentation for AWSSupportServiceRolePolicy | Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see AWS managed policy: AWSSupportServiceRolePolicy. | March 14, 2022 |
Added documentation for Trusted Advisor Priority | You can use Trusted Advisor Priority to view a list of prioritized recommendations from your technical account manager (TAM). For more information, see Getting started with Trusted Advisor Priority. | February 28, 2022 |
Updated documentation for using Amazon EventBridge for Trusted Advisor | You can create an EventBridge rule to monitor changes to your Trusted Advisor checks. For more information, see Monitoring AWS Trusted Advisor check results with EventBridge. | February 21, 2022 |
New documentation for using Amazon EventBridge to monitor AWS Support cases | You can create an EventBridge rule to monitor and receive notifications about your support cases. For more information, see Monitoring AWS Support cases with EventBridge. | February 21, 2022 |
Updated documentation for AWSSupportServiceRolePolicy | Added new permissions to provide billing, administrative, and support services for the service-linked role. For more information, see AWS managed policy: AWSSupportServiceRolePolicy. | February 17, 2022 |
Added documentation for integrating with AWS Security Hub | In the Trusted Advisor console, you can now view the findings for your Security Hub controls that are part of the AWS Foundational Security Best Practices security standard. For more information, see Viewing AWS Security Hub controls in the AWS Trusted Advisor console. | January 18, 2022 |
Updated documentation for Trusted Advisor | Added three new checks for Amazon EC2 instances that are running Microsoft SQL Server.
For more information, see the AWS Trusted Advisor check reference. | December 20, 2021 |
Updated documentation for Trusted Advisor | Trusted Advisor added four new checks for AWS Well-Architected
For more information, see the AWS Trusted Advisor check reference. | December 20, 2021 |
Updated documentation | If you have an Enterprise On-Ramp | November 24, 2021 |
Updated documentation for Trusted Advisor | Trusted Advisor added two new checks for Amazon Comprehend. For more information, see the AWS Trusted Advisor check reference. | September 29, 2021 |
Updated documentation for Trusted Advisor | The check name for Amazon OpenSearch Service Reserved Instance Optimization was updated. For more information, see Change log for AWS Trusted Advisor checks. | September 8, 2021 |
Updated documentation for Trusted Advisor checks | Added a reference topic for all Trusted Advisor checks. For more information, see AWS Trusted Advisor check reference. | September 1, 2021 |
Updated documentation for Trusted Advisor managed policies | Updated documentation for the Trusted Advisor managed policies. For more information, see AWS managed policies for AWS Support and AWS Trusted Advisor. | August 10, 2021 |
Updated documentation for Trusted Advisor | Updated documentation for the Trusted Advisor console. For more information, see Get started with AWS Trusted Advisor. | July 16, 2021 |
Updated documentation for creating AWS Support cases | Added documentation about how to create a related support case for cases that are permanently closed. For more information, see Reopening a closed case and Creating a related case. | June 8, 2021 |
Updated documentation for Trusted Advisor | Trusted Advisor added two new checks for Amazon Elastic Block Store (Amazon EBS) volume storage. For more information, see Change log for AWS Trusted Advisor checks. | June 8, 2021 |
Updated documentation | The following topics are updated:
| May 12, 2021 |
Earlier updates
| Change | Description | Date |
|---|---|---|
| Updated documentation for Trusted Advisor | Added documentation to filter, refresh, and download check results. For more information, see the following sections: | March 16, 2021 |
| Updated documentation about AWS managed policies | Added information about the AWSSupportServiceRolePolicy
AWS managed policy. For more information, see Using service-linked roles for
AWS Support. |
March 16, 2021 |
| Added checks for AWS Lambda | Added four AWS Trusted Advisor checks for Lambda in the Change log for AWS Trusted Advisor. | March 8, 2021 |
| Updated service limit checks for Amazon Elastic Block Store | Updated five AWS Trusted Advisor checks for Amazon EBS in the Change log for AWS Trusted Advisor. | March 5, 2021 |
| Updated documentation for CloudTrail logging | CloudTrail supports logging for console actions when you change your AWS Support plan. For more information, see Logging changes to your AWS Support plan. | February 9, 2021 |
| Updated documentation for Trusted Advisor | Updated the Get started with Trusted Advisor Recommendations topic. | January 29, 2021 |
| Updated documentation for Trusted Advisor reports | Added a Troubleshooting section for using Trusted Advisor reports with other AWS services. | December 4, 2020 |
| Added AWS Trusted Advisor support for AWS CloudTrail logging | CloudTrail supports logging for a subset of Trusted Advisor console actions. For more information, see Logging AWS Trusted Advisor console actions with AWS CloudTrail. | November 23, 2020 |
| Added a change log topic | View changes to AWS Trusted Advisor checks and categories in the Change log for AWS Trusted Advisor. | November 18, 2020 |
| Added support for organizational units | You can now create reports for Trusted Advisor checks for organizational units (OUs). For more information, see Create organizational view reports. | November 17, 2020 |
| Updated the logging with AWS CloudTrail topic | Added an example log entry for a Trusted Advisor API operation. See AWS Trusted Advisor information in CloudTrail logging. | October 22, 2020 |
| Added AWS Support quotas | Added information about the current quotas and restrictions for AWS Support. See the AWS Support endpoints and quotas in the AWS General Reference. | August 4, 2020 |
| Organizational view for AWS Trusted Advisor | You can now create reports for Trusted Advisor checks for accounts that are part of AWS Organizations. See Organizational view for AWS Trusted Advisor. | July 17, 2020 |
| Security and AWS Support | Updated information about security considerations when using AWS Support and Trusted Advisor. See Security in AWS Support | May 5, 2020 |
| Security and AWS Support | Added information about security considerations when using AWS Support. | January 10, 2020 |
| Using Trusted Advisor as a web service | Added updated instructions to refresh Trusted Advisor data after getting list of Trusted Advisor checks. | November 1, 2018 |
| Using Service-linked roles | Added new section. | July 11, 2018 |
| Getting Started: Troubleshooting | Added troubleshooting links for Route 53 and AWS Certificate Manager. | September 1, 2017 |
| Case Management Example: Creating a Case | Added a note about the CC box for users who have the Basic support plan. | August 1, 2017 |
| Monitoring Trusted Advisor Check Results with CloudWatch Events | Added new section. | November 18, 2016 |
| Case Management | Updated the names of case severity levels. | October 27, 2016 |
| Logging AWS Support Calls with AWS CloudTrail | Added new section. | April 21, 2016 |
| Getting Started: Troubleshooting | Added more troubleshooting links. | May 19, 2015 |
| Getting Started: Troubleshooting | Added more troubleshooting links. | November 18, 2014 |
| Getting Started: Case Management | Updated to reflect Service Catalog in the AWS Management Console. | October 30, 2014 |
| Programming the Life of an AWS Support Case | Added information about new API elements for adding attachments to cases and for omitting case communications when retrieving case history. | July 16, 2014 |
| Accessing AWS Support | Removed named support contacts as an access method. | May 28, 2014 |
| Getting Started | Added the Getting Started section. | December 13, 2013 |
| Initial publication | New AWS Support service released. | April 30, 2013 |
