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ParticipantTimerConfiguration

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Configuration information for the timer. After the timer configuration is set, it persists for the duration of the chat. It persists across new contacts in the chain, for example, transfer contacts.

For more information about how chat timeouts work, see Set up chat timeouts for human participants.

Contents

ParticipantRole

The role of the participant in the chat conversation.

Type: String

Valid Values: CUSTOMER | AGENT

Required: Yes

TimerType

The type of timer. IDLE indicates the timer applies for considering a human chat participant as idle. DISCONNECT_NONCUSTOMER indicates the timer applies to automatically disconnecting a chat participant due to idleness.

Type: String

Valid Values: IDLE | DISCONNECT_NONCUSTOMER

Required: Yes

TimerValue

The value of the timer. Either the timer action (Unset to delete the timer), or the duration of the timer in minutes. Only one value can be set.

Type: ParticipantTimerValue object

Note: This object is a Union. Only one member of this object can be specified or returned.

Required: Yes

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following:

• AWS SDK for C++

• AWS SDK for Java V2

• AWS SDK for Ruby V3