AWS Support - AWS GovCloud (US)

AWS Support

AWS Support offers a range of support plans that provide access to tools and technical help to support the success and operational health of your AWS solutions. For more information, see Signing Up for AWS GovCloud (US)AWS Support.

To create a new case, sign in to the AWS GovCloud (US) Region Support Center with your AWS GovCloud (US) credentials. 

Important

Do not enter any export-controlled data in your support cases.

How AWS Support Differs for AWS GovCloud (US)

  • AWS Trusted Advisor is available in AWS GovCloud (US), but some AWS Trusted Advisor checks and features are not available. For more information, see AWS Trusted Advisor.

  • The Service Health Dashboard for the AWS GovCloud (US) Region can be found at http://status.aws.amazon.com/govcloud.

  • The AWS GovCloud (US) Regions do not have a dedicated forum area.

  • The endpoint to access AWS Support is https://support.us-gov-west-1.amazonaws.com.

Documentation for AWS Support

See the following topics:

Export-Controlled Content

For AWS Services architected within the AWS GovCloud (US) Regions, the following list explains how certain components of data may leave the AWS GovCloud (US) Regions in the normal course of the service offerings. The list can be used as a guide to help meet applicable customer compliance obligations. Data not included in the following list remains within the AWS GovCloud (US) Regions.

  • Support engineers in the AWS Region (aws partition) can access support cases from the AWS GovCloud (US) Region.

  • Do not enter any export-controlled data in your support cases.