A list of messages in the session.
Contents
- BeginOffsetMillis
-
The beginning offset in the contact for this transcript.
Type: Integer
Valid Range: Minimum value of 0.
Required: Yes
- Content
-
The content of the transcript.
Type: String
Length Constraints: Minimum length of 1.
Pattern:
.*\S.*Required: Yes
- EndOffsetMillis
-
The end offset in the contact for this transcript.
Type: Integer
Valid Range: Minimum value of 0.
Required: Yes
- Id
-
The identifier of the transcript.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 256.
Pattern:
.*\S.*Required: Yes
- ParticipantId
-
The identifier of the participant. Valid values are CUSTOMER or AGENT.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 256.
Pattern:
.*\S.*Required: Yes
- ParticipantRole
-
The role of participant. For example, is it a customer, agent, or system.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 256.
Pattern:
.*\S.*Required: Yes
- Sentiment
-
The sentiment detected for this piece of transcript.
Type: String
Valid Values:
POSITIVE | NEUTRAL | NEGATIVERequired: Yes
- IssuesDetected
-
List of positions where issues were detected on the transcript.
Type: Array of IssueDetected objects
Array Members: Minimum number of 0 items. Maximum number of 20 items.
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
