Amazon WorkMail
Administrator Guide (Version 1.0)

Managing Mobile Devices

Remotely wipe user mobile devices, remove devices from your organization, and view details for devices in your organization from Amazon WorkMail. For information about editing your organization's mobile device policy, see Editing Your Organization's Mobile Device Policy.

Remotely Wiping Mobile Devices

You can only remotely wipe user devices when they are connected to Amazon WorkMail. If a device is disconnected from the network, this procedure doesn't work.

Warning

For most mobile devices, a remote wipe resets the device to factory defaults. All data, including personal files, can be removed when you perform this procedure.

To remotely wipe a user's mobile device

  1. Open the Amazon WorkMail console at https://console.aws.amazon.com/workmail/.

  2. If necessary, change the region. From the navigation bar, select the region that meets your needs. For more information, see Regions and Endpoints in the Amazon Web Services General Reference.

  3. On the Organizations screen, in the list of organizations, select your organization's alias.

  4. In the navigation pane, choose Users, select the user with the device to view, and choose Mobile.

  5. In the list of devices, select the device to wipe and choose Wipe device.

  6. Check the status in overview to see whether the wipe is requested.

  7. After the device is wiped, you can remove the device from the list.

    Important

    To re-add a device, make sure the device is removed from the list; otherwise, the device will be wiped again.

Removing User Devices from the Devices List

If a user is no longer using a certain mobile device or the device is remote wiped, you can remove it from the list. When the user configures the device again, it shows up in the list.

To remove a user's mobile devices from the devices list

  1. Open the Amazon WorkMail console at https://console.aws.amazon.com/workmail/.

  2. If necessary, change the region. From the navigation bar, select the region that meets your needs. For more information, see Regions and Endpoints in the Amazon Web Services General Reference.

  3. On the Organizations screen, in the list of organizations, select your organization's alias.

  4. In the navigation pane, choose Users, select the user with the device to view, and choose Mobile.

  5. In the list of devices, select the device to remove and choose Remove device.

Viewing Mobile Device Details

You can view the details of a user's mobile device.

Note

Some devices don't send all of their details to the server, so you may not see all available device details.

To view device details

  1. Open the Amazon WorkMail console at https://console.aws.amazon.com/workmail/.

  2. If necessary, change the region. From the navigation bar, select the region that meets your needs. For more information, see Regions and Endpoints in the Amazon Web Services General Reference.

  3. On the Organizations screen, in the list of organizations, select your organization's alias.

  4. In the navigation pane, choose Users, select the user with device to view, and choose Mobile.

  5. In the list of devices, select the device whose details you want to view. Device status codes are listed in the following table.

    Status Description

    Provisioning Required

    A user or administrator has requested that the device be provisioned for use with Amazon WorkMail. Devices are also set to this status if the current policy for that device is modified in the Amazon WorkMail console.

    Provisioning Succeeded

    The device has been successfully provisioned or wiped. In the case of provisioning, the device has enforced the given policy.

    Wipe Required

    An administrator requested a wipe in the Amazon WorkMail console.

    Wipe Succeeded

    The device has been successfully wiped.