Managing mobile devices
The topics in this section explain how to remotely wipe mobile devices, remove devices from your organization, and view the details for devices. For information about editing your organization's mobile device policy, see Editing your organization's mobile device policy.
Topics
Remotely wiping mobile devices
The steps in this section explain how to remotely wipe mobile devices. Remember the following:
Devices must be online and connected to Amazon WorkMail. If someone disconnects the device, the wipe operation resumes when the user reconnects the device.
Wipe operations can take five minutes to propagate.
Important
For most mobile devices, a remote wipe resets the device to factory defaults. All data, including personal files, can be removed when you perform this procedure.
To remotely wipe a user's mobile device
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Open the Amazon WorkMail console at https://console.aws.amazon.com/workmail/
. If necessary, change the AWS Region. In the bar at the top of the console window, open the Select a region list and choose a Region. For more information, see Region Name and endpoints in the Amazon Web Services General Reference.
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In the navigation pane, choose Organizations, and then choose the name of your organization.
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In the navigation pane, choose Users, and in the list of users, select the name of the user whose device you need to wipe.
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Choose the Mobile devices tab.
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In the list of devices, choose the button next to the device, and then choose Wipe.
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Check the status in the overview to see whether the wipe is requested.
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After the device is wiped, remove it from the devices list. The steps in the next section explain how.
Important
To return a wiped device to a user's list of devices, make sure you first remove it from the devices list. Otherwise, the system wipes the device again.
Removing user devices from the devices list
If someone stops using a specific mobile device, or you've remotely wiped the device, you can remove the device from the devices list. When the user configures the device again, it shows up in the list.
To remove a user's mobile devices from the devices list
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Open the Amazon WorkMail console at https://console.aws.amazon.com/workmail/
. If necessary, change the AWS Region. In the bar at the top of the console window, open the Select a Region list and choose a Region. For more information, see Regions and endpoints in the Amazon Web Services General Reference.
In the navigation pane, choose Organizations, and then choose the name of your organization.
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In the navigation pane, choose Users, and then select the user's name.
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Choose the Mobile devices tab.
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In the list of devices, select the button next to the device and choose Remove.
Viewing mobile device details
You can you view the details of a user's mobile device.
Note
Some devices don't send all their details to the server. You may not see all available device details.
To view device details
Open the Amazon WorkMail console at https://console.aws.amazon.com/workmail/
. If necessary, change the Region. From the navigation bar, select the Region that meets your needs. For more information, see Regions and endpoints in the Amazon Web Services General Reference.
In the navigation pane, choose Organizations, and then choose the name of your organization.
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In the navigation pane, choose Users, and then choose the Mobile devices tab.
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In the list of devices, select the ID of the device for which you want to view details.
The following table lists the device status codes.
Status Description PROVISIONING_REQUIREDA user or administrator has requested that the device be provisioned for use with Amazon WorkMail. Devices are also set to this status if the current policy for that device is modified in the Amazon WorkMail console.
PROVISIONING_SUCCEEDEDThe device has been successfully provisioned. The device has enforced the given policy.
WIPE_REQUIREDAn administrator requested a wipe in the Amazon WorkMail console.
WIPE_SUCCEEDEDThe device has been successfully wiped.
