CfnRoutingProfileProps Struct
Properties for defining a CfnRoutingProfile.
Example
ts
// The code below shows an example of how to instantiate this type.
// The values are placeholders you should change.
import { aws_connect as connect } from 'aws-cdk-lib';
const cfnRoutingProfileProps: connect.CfnRoutingProfileProps = {
defaultOutboundQueueArn: 'defaultOutboundQueueArn',
description: 'description',
instanceArn: 'instanceArn',
mediaConcurrencies: [{
channel: 'channel',
concurrency: 123,
// the properties below are optional
crossChannelBehavior: {
behaviorType: 'behaviorType',
},
}],
name: 'name',
// the properties below are optional
agentAvailabilityTimer: 'agentAvailabilityTimer',
manualAssignmentQueueConfigs: [{
queueReference: {
channel: 'channel',
queueArn: 'queueArn',
},
}],
queueConfigs: [{
delay: 123,
priority: 123,
queueReference: {
channel: 'channel',
queueArn: 'queueArn',
},
}],
tags: [{
key: 'key',
value: 'value',
}],
};
Properties
agentAvailabilityTimerstringagent_availability_timerstragentAvailabilityTimerStringAgentAvailabilityTimerstringAgentAvailabilityTimer*string#Whether agents with this routing profile will have their routing order calculated based on *time since their last inbound contact* or *longest idle time* .
defaultOutboundQueueArnstringdefault_outbound_queue_arnstrdefaultOutboundQueueArnStringDefaultOutboundQueueArnstringDefaultOutboundQueueArn*stringrequired#The Amazon Resource Name (ARN) of the default outbound queue for the routing profile.
The description of the routing profile.
instanceArnstring | IInstanceRefinstance_arntyping.Union[str, IInstanceRef]instanceArnStringInstanceArnstringInstanceArninterface{}required#The identifier of the Connect Customer instance.
manualAssignmentQueueConfigsIResolvable | IResolvable | CfnRoutingProfile.RoutingProfileManualAssignmentQueueConfigProperty[]manual_assignment_queue_configstyping.Union[IResolvable, typing.List[typing.Union[IResolvable, RoutingProfileManualAssignmentQueueConfigProperty]]]manualAssignmentQueueConfigsIResolvableManualAssignmentQueueConfigsIResolvableManualAssignmentQueueConfigsinterface{}#Contains information about the queue and channel for manual assignment behaviour can be enabled.
mediaConcurrenciesIResolvable | IResolvable | CfnRoutingProfile.MediaConcurrencyProperty[]media_concurrenciestyping.Union[IResolvable, typing.List[typing.Union[IResolvable, MediaConcurrencyProperty]]]mediaConcurrenciesIResolvableMediaConcurrenciesIResolvableMediaConcurrenciesinterface{}required#The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
The name of the routing profile.
queueConfigsIResolvable | IResolvable | CfnRoutingProfile.RoutingProfileQueueConfigProperty[]queue_configstyping.Union[IResolvable, typing.List[typing.Union[IResolvable, RoutingProfileQueueConfigProperty]]]queueConfigsIResolvableQueueConfigsIResolvableQueueConfigsinterface{}#The inbound queues associated with the routing profile.
If no queue is added, the agent can make only outbound calls.