Using Amazon Chime SDK call analytics

The topics in this section explain how to use Amazon Chime SDK call analytics to generate insights from your call data.

Amazon Chime SDK call analytics gives developers low-code solutions for generating cost-effective insights from real-time audio, including audio ingestion, analysis, alerting, and data lake integration. Call analytics enables you to generate insights through integration with Amazon Transcribe and Transcribe Call Analytics (TCA), and natively through Amazon Chime SDK voice analytics. Call analytics can also record calls to your Amazon S3 Bucket.

You can use the following methods to configure and run call analytics.

• Use the Amazon Chime SDK console to create a call analytics configuration and associate it with an Amazon Chime SDK Voice Connector. During that process, you can enable call recording and analytics. You don't need to write code to complete the process.

• Use a set of Amazon Chime SDK APIs Amazon Chime SDK APIs to programmatically create and run a configuration.

For more information, refer to Creating call analytics configurations and Using call analytics configurations, later in this section.

Topics

• What is Amazon Chime SDK call analytics
• Call analytics terminology
• Creating call analytics configurations
• Using call analytics configurations
• Managing call analytics pipelines
• Pausing and resuming call analytics pipelines
• Using the call analytics resource access role
• Understanding the call analytics statuses
• Monitoring call analytics pipelines with Amazon CloudWatch
• Call analytics processor and output destinations
• Call analytics data model
• Using Amazon Chime SDK voice analytics
• Call analytics service quotas