@ThreadSafe @Generated(value="com.amazonaws:aws-java-sdk-code-generator") public class AmazonConnectClient extends AmazonWebServiceClient implements AmazonConnect
Amazon Connect is a cloud-based contact center solution that you use to set up and manage a customer contact center and provide reliable customer engagement at any scale.
Amazon Connect provides metrics and real-time reporting that enable you to optimize contact routing. You can also resolve customer issues more efficiently by getting customers in touch with the appropriate agents.
There are limits to the number of Amazon Connect resources that you can create. There are also limits to the number of requests that you can make per second. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide.
You can connect programmatically to an Amazon Web Services service by using an endpoint. For a list of Amazon Connect endpoints, see Amazon Connect Endpoints.
LOGGING_AWS_REQUEST_METRICENDPOINT_PREFIX| Modifier and Type | Method and Description |
|---|---|
ActivateEvaluationFormResult |
activateEvaluationForm(ActivateEvaluationFormRequest request)
Activates an evaluation form in the specified Amazon Connect instance.
|
AssociateAnalyticsDataSetResult |
associateAnalyticsDataSet(AssociateAnalyticsDataSetRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
AssociateApprovedOriginResult |
associateApprovedOrigin(AssociateApprovedOriginRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
AssociateBotResult |
associateBot(AssociateBotRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
AssociateDefaultVocabularyResult |
associateDefaultVocabulary(AssociateDefaultVocabularyRequest request)
Associates an existing vocabulary as the default.
|
AssociateFlowResult |
associateFlow(AssociateFlowRequest request)
Associates a connect resource to a flow.
|
AssociateInstanceStorageConfigResult |
associateInstanceStorageConfig(AssociateInstanceStorageConfigRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
AssociateLambdaFunctionResult |
associateLambdaFunction(AssociateLambdaFunctionRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
AssociateLexBotResult |
associateLexBot(AssociateLexBotRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
AssociatePhoneNumberContactFlowResult |
associatePhoneNumberContactFlow(AssociatePhoneNumberContactFlowRequest request)
Associates a flow with a phone number claimed to your Amazon Connect instance.
|
AssociateQueueQuickConnectsResult |
associateQueueQuickConnects(AssociateQueueQuickConnectsRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
AssociateRoutingProfileQueuesResult |
associateRoutingProfileQueues(AssociateRoutingProfileQueuesRequest request)
Associates a set of queues with a routing profile.
|
AssociateSecurityKeyResult |
associateSecurityKey(AssociateSecurityKeyRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
AssociateTrafficDistributionGroupUserResult |
associateTrafficDistributionGroupUser(AssociateTrafficDistributionGroupUserRequest request)
Associates an agent with a traffic distribution group.
|
AssociateUserProficienciesResult |
associateUserProficiencies(AssociateUserProficienciesRequest request)
>Associates a set of proficiencies with a user.
|
BatchAssociateAnalyticsDataSetResult |
batchAssociateAnalyticsDataSet(BatchAssociateAnalyticsDataSetRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
BatchDisassociateAnalyticsDataSetResult |
batchDisassociateAnalyticsDataSet(BatchDisassociateAnalyticsDataSetRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
BatchGetAttachedFileMetadataResult |
batchGetAttachedFileMetadata(BatchGetAttachedFileMetadataRequest request)
Allows you to retrieve metadata about multiple attached files on an associated resource.
|
BatchGetFlowAssociationResult |
batchGetFlowAssociation(BatchGetFlowAssociationRequest request)
Retrieve the flow associations for the given resources.
|
BatchPutContactResult |
batchPutContact(BatchPutContactRequest request)
|
static AmazonConnectClientBuilder |
builder() |
ClaimPhoneNumberResult |
claimPhoneNumber(ClaimPhoneNumberRequest request)
Claims an available phone number to your Amazon Connect instance or traffic distribution group.
|
CompleteAttachedFileUploadResult |
completeAttachedFileUpload(CompleteAttachedFileUploadRequest request)
Allows you to confirm that the attached file has been uploaded using the pre-signed URL provided in the
StartAttachedFileUpload API.
|
CreateAgentStatusResult |
createAgentStatus(CreateAgentStatusRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
CreateContactFlowResult |
createContactFlow(CreateContactFlowRequest request)
Creates a flow for the specified Amazon Connect instance.
|
CreateContactFlowModuleResult |
createContactFlowModule(CreateContactFlowModuleRequest request)
Creates a flow module for the specified Amazon Connect instance.
|
CreateEvaluationFormResult |
createEvaluationForm(CreateEvaluationFormRequest request)
Creates an evaluation form in the specified Amazon Connect instance.
|
CreateHoursOfOperationResult |
createHoursOfOperation(CreateHoursOfOperationRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
CreateInstanceResult |
createInstance(CreateInstanceRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
CreateIntegrationAssociationResult |
createIntegrationAssociation(CreateIntegrationAssociationRequest request)
Creates an Amazon Web Services resource association with an Amazon Connect instance.
|
CreateParticipantResult |
createParticipant(CreateParticipantRequest request)
Adds a new participant into an on-going chat contact.
|
CreatePersistentContactAssociationResult |
createPersistentContactAssociation(CreatePersistentContactAssociationRequest request)
Enables rehydration of chats for the lifespan of a contact.
|
CreatePredefinedAttributeResult |
createPredefinedAttribute(CreatePredefinedAttributeRequest request)
Creates a new predefined attribute for the specified Amazon Connect instance.
|
CreatePromptResult |
createPrompt(CreatePromptRequest request)
Creates a prompt.
|
CreateQueueResult |
createQueue(CreateQueueRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
CreateQuickConnectResult |
createQuickConnect(CreateQuickConnectRequest request)
Creates a quick connect for the specified Amazon Connect instance.
|
CreateRoutingProfileResult |
createRoutingProfile(CreateRoutingProfileRequest request)
Creates a new routing profile.
|
CreateRuleResult |
createRule(CreateRuleRequest request)
Creates a rule for the specified Amazon Connect instance.
|
CreateSecurityProfileResult |
createSecurityProfile(CreateSecurityProfileRequest request)
Creates a security profile.
|
CreateTaskTemplateResult |
createTaskTemplate(CreateTaskTemplateRequest request)
Creates a new task template in the specified Amazon Connect instance.
|
CreateTrafficDistributionGroupResult |
createTrafficDistributionGroup(CreateTrafficDistributionGroupRequest request)
Creates a traffic distribution group given an Amazon Connect instance that has been replicated.
|
CreateUseCaseResult |
createUseCase(CreateUseCaseRequest request)
Creates a use case for an integration association.
|
CreateUserResult |
createUser(CreateUserRequest request)
Creates a user account for the specified Amazon Connect instance.
|
CreateUserHierarchyGroupResult |
createUserHierarchyGroup(CreateUserHierarchyGroupRequest request)
Creates a new user hierarchy group.
|
CreateViewResult |
createView(CreateViewRequest request)
Creates a new view with the possible status of
SAVED or PUBLISHED. |
CreateViewVersionResult |
createViewVersion(CreateViewVersionRequest request)
Publishes a new version of the view identifier.
|
CreateVocabularyResult |
createVocabulary(CreateVocabularyRequest request)
Creates a custom vocabulary associated with your Amazon Connect instance.
|
DeactivateEvaluationFormResult |
deactivateEvaluationForm(DeactivateEvaluationFormRequest request)
Deactivates an evaluation form in the specified Amazon Connect instance.
|
DeleteAttachedFileResult |
deleteAttachedFile(DeleteAttachedFileRequest request)
Deletes an attached file along with the underlying S3 Object.
|
DeleteContactEvaluationResult |
deleteContactEvaluation(DeleteContactEvaluationRequest request)
Deletes a contact evaluation in the specified Amazon Connect instance.
|
DeleteContactFlowResult |
deleteContactFlow(DeleteContactFlowRequest request)
Deletes a flow for the specified Amazon Connect instance.
|
DeleteContactFlowModuleResult |
deleteContactFlowModule(DeleteContactFlowModuleRequest request)
Deletes the specified flow module.
|
DeleteEvaluationFormResult |
deleteEvaluationForm(DeleteEvaluationFormRequest request)
Deletes an evaluation form in the specified Amazon Connect instance.
|
DeleteHoursOfOperationResult |
deleteHoursOfOperation(DeleteHoursOfOperationRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
DeleteInstanceResult |
deleteInstance(DeleteInstanceRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
DeleteIntegrationAssociationResult |
deleteIntegrationAssociation(DeleteIntegrationAssociationRequest request)
Deletes an Amazon Web Services resource association from an Amazon Connect instance.
|
DeletePredefinedAttributeResult |
deletePredefinedAttribute(DeletePredefinedAttributeRequest request)
Deletes a predefined attribute from the specified Amazon Connect instance.
|
DeletePromptResult |
deletePrompt(DeletePromptRequest request)
Deletes a prompt.
|
DeleteQueueResult |
deleteQueue(DeleteQueueRequest request)
Deletes a queue.
|
DeleteQuickConnectResult |
deleteQuickConnect(DeleteQuickConnectRequest request)
Deletes a quick connect.
|
DeleteRoutingProfileResult |
deleteRoutingProfile(DeleteRoutingProfileRequest request)
Deletes a routing profile.
|
DeleteRuleResult |
deleteRule(DeleteRuleRequest request)
Deletes a rule for the specified Amazon Connect instance.
|
DeleteSecurityProfileResult |
deleteSecurityProfile(DeleteSecurityProfileRequest request)
Deletes a security profile.
|
DeleteTaskTemplateResult |
deleteTaskTemplate(DeleteTaskTemplateRequest request)
Deletes the task template.
|
DeleteTrafficDistributionGroupResult |
deleteTrafficDistributionGroup(DeleteTrafficDistributionGroupRequest request)
Deletes a traffic distribution group.
|
DeleteUseCaseResult |
deleteUseCase(DeleteUseCaseRequest request)
Deletes a use case from an integration association.
|
DeleteUserResult |
deleteUser(DeleteUserRequest request)
Deletes a user account from the specified Amazon Connect instance.
|
DeleteUserHierarchyGroupResult |
deleteUserHierarchyGroup(DeleteUserHierarchyGroupRequest request)
Deletes an existing user hierarchy group.
|
DeleteViewResult |
deleteView(DeleteViewRequest request)
Deletes the view entirely.
|
DeleteViewVersionResult |
deleteViewVersion(DeleteViewVersionRequest request)
Deletes the particular version specified in
ViewVersion identifier. |
DeleteVocabularyResult |
deleteVocabulary(DeleteVocabularyRequest request)
Deletes the vocabulary that has the given identifier.
|
DescribeAgentStatusResult |
describeAgentStatus(DescribeAgentStatusRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
DescribeAuthenticationProfileResult |
describeAuthenticationProfile(DescribeAuthenticationProfileRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
DescribeContactResult |
describeContact(DescribeContactRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
DescribeContactEvaluationResult |
describeContactEvaluation(DescribeContactEvaluationRequest request)
Describes a contact evaluation in the specified Amazon Connect instance.
|
DescribeContactFlowResult |
describeContactFlow(DescribeContactFlowRequest request)
Describes the specified flow.
|
DescribeContactFlowModuleResult |
describeContactFlowModule(DescribeContactFlowModuleRequest request)
Describes the specified flow module.
|
DescribeEvaluationFormResult |
describeEvaluationForm(DescribeEvaluationFormRequest request)
Describes an evaluation form in the specified Amazon Connect instance.
|
DescribeHoursOfOperationResult |
describeHoursOfOperation(DescribeHoursOfOperationRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
DescribeInstanceResult |
describeInstance(DescribeInstanceRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
DescribeInstanceAttributeResult |
describeInstanceAttribute(DescribeInstanceAttributeRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
DescribeInstanceStorageConfigResult |
describeInstanceStorageConfig(DescribeInstanceStorageConfigRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
DescribePhoneNumberResult |
describePhoneNumber(DescribePhoneNumberRequest request)
Gets details and status of a phone number that’s claimed to your Amazon Connect instance or traffic distribution
group.
|
DescribePredefinedAttributeResult |
describePredefinedAttribute(DescribePredefinedAttributeRequest request)
Describes a predefined attribute for the specified Amazon Connect instance.
|
DescribePromptResult |
describePrompt(DescribePromptRequest request)
Describes the prompt.
|
DescribeQueueResult |
describeQueue(DescribeQueueRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
DescribeQuickConnectResult |
describeQuickConnect(DescribeQuickConnectRequest request)
Describes the quick connect.
|
DescribeRoutingProfileResult |
describeRoutingProfile(DescribeRoutingProfileRequest request)
Describes the specified routing profile.
|
DescribeRuleResult |
describeRule(DescribeRuleRequest request)
Describes a rule for the specified Amazon Connect instance.
|
DescribeSecurityProfileResult |
describeSecurityProfile(DescribeSecurityProfileRequest request)
Gets basic information about the security profle.
|
DescribeTrafficDistributionGroupResult |
describeTrafficDistributionGroup(DescribeTrafficDistributionGroupRequest request)
Gets details and status of a traffic distribution group.
|
DescribeUserResult |
describeUser(DescribeUserRequest request)
Describes the specified user.
|
DescribeUserHierarchyGroupResult |
describeUserHierarchyGroup(DescribeUserHierarchyGroupRequest request)
Describes the specified hierarchy group.
|
DescribeUserHierarchyStructureResult |
describeUserHierarchyStructure(DescribeUserHierarchyStructureRequest request)
Describes the hierarchy structure of the specified Amazon Connect instance.
|
DescribeViewResult |
describeView(DescribeViewRequest request)
Retrieves the view for the specified Amazon Connect instance and view identifier.
|
DescribeVocabularyResult |
describeVocabulary(DescribeVocabularyRequest request)
Describes the specified vocabulary.
|
DisassociateAnalyticsDataSetResult |
disassociateAnalyticsDataSet(DisassociateAnalyticsDataSetRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
DisassociateApprovedOriginResult |
disassociateApprovedOrigin(DisassociateApprovedOriginRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
DisassociateBotResult |
disassociateBot(DisassociateBotRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
DisassociateFlowResult |
disassociateFlow(DisassociateFlowRequest request)
Disassociates a connect resource from a flow.
|
DisassociateInstanceStorageConfigResult |
disassociateInstanceStorageConfig(DisassociateInstanceStorageConfigRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
DisassociateLambdaFunctionResult |
disassociateLambdaFunction(DisassociateLambdaFunctionRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
DisassociateLexBotResult |
disassociateLexBot(DisassociateLexBotRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
DisassociatePhoneNumberContactFlowResult |
disassociatePhoneNumberContactFlow(DisassociatePhoneNumberContactFlowRequest request)
Removes the flow association from a phone number claimed to your Amazon Connect instance.
|
DisassociateQueueQuickConnectsResult |
disassociateQueueQuickConnects(DisassociateQueueQuickConnectsRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
DisassociateRoutingProfileQueuesResult |
disassociateRoutingProfileQueues(DisassociateRoutingProfileQueuesRequest request)
Disassociates a set of queues from a routing profile.
|
DisassociateSecurityKeyResult |
disassociateSecurityKey(DisassociateSecurityKeyRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
DisassociateTrafficDistributionGroupUserResult |
disassociateTrafficDistributionGroupUser(DisassociateTrafficDistributionGroupUserRequest request)
Disassociates an agent from a traffic distribution group.
|
DisassociateUserProficienciesResult |
disassociateUserProficiencies(DisassociateUserProficienciesRequest request)
Disassociates a set of proficiencies from a user.
|
DismissUserContactResult |
dismissUserContact(DismissUserContactRequest request)
Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to
receive a new routed contact.
|
GetAttachedFileResult |
getAttachedFile(GetAttachedFileRequest request)
Provides a pre-signed URL for download of an approved attached file.
|
ResponseMetadata |
getCachedResponseMetadata(AmazonWebServiceRequest request)
Returns additional metadata for a previously executed successful, request, typically used for debugging issues
where a service isn't acting as expected.
|
GetContactAttributesResult |
getContactAttributes(GetContactAttributesRequest request)
Retrieves the contact attributes for the specified contact.
|
GetCurrentMetricDataResult |
getCurrentMetricData(GetCurrentMetricDataRequest request)
Gets the real-time metric data from the specified Amazon Connect instance.
|
GetCurrentUserDataResult |
getCurrentUserData(GetCurrentUserDataRequest request)
Gets the real-time active user data from the specified Amazon Connect instance.
|
GetFederationTokenResult |
getFederationToken(GetFederationTokenRequest request)
Supports SAML sign-in for Amazon Connect.
|
GetFlowAssociationResult |
getFlowAssociation(GetFlowAssociationRequest request)
Retrieves the flow associated for a given resource.
|
GetMetricDataResult |
getMetricData(GetMetricDataRequest request)
Gets historical metric data from the specified Amazon Connect instance.
|
GetMetricDataV2Result |
getMetricDataV2(GetMetricDataV2Request request)
Gets metric data from the specified Amazon Connect instance.
|
GetPromptFileResult |
getPromptFile(GetPromptFileRequest request)
Gets the prompt file.
|
GetTaskTemplateResult |
getTaskTemplate(GetTaskTemplateRequest request)
Gets details about a specific task template in the specified Amazon Connect instance.
|
GetTrafficDistributionResult |
getTrafficDistribution(GetTrafficDistributionRequest request)
Retrieves the current traffic distribution for a given traffic distribution group.
|
ImportPhoneNumberResult |
importPhoneNumber(ImportPhoneNumberRequest request)
Imports a claimed phone number from an external service, such as Amazon Pinpoint, into an Amazon Connect
instance.
|
ListAgentStatusesResult |
listAgentStatuses(ListAgentStatusesRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
ListAnalyticsDataAssociationsResult |
listAnalyticsDataAssociations(ListAnalyticsDataAssociationsRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
ListApprovedOriginsResult |
listApprovedOrigins(ListApprovedOriginsRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
ListAuthenticationProfilesResult |
listAuthenticationProfiles(ListAuthenticationProfilesRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
ListBotsResult |
listBots(ListBotsRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
ListContactEvaluationsResult |
listContactEvaluations(ListContactEvaluationsRequest request)
Lists contact evaluations in the specified Amazon Connect instance.
|
ListContactFlowModulesResult |
listContactFlowModules(ListContactFlowModulesRequest request)
Provides information about the flow modules for the specified Amazon Connect instance.
|
ListContactFlowsResult |
listContactFlows(ListContactFlowsRequest request)
Provides information about the flows for the specified Amazon Connect instance.
|
ListContactReferencesResult |
listContactReferences(ListContactReferencesRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
ListDefaultVocabulariesResult |
listDefaultVocabularies(ListDefaultVocabulariesRequest request)
Lists the default vocabularies for the specified Amazon Connect instance.
|
ListEvaluationFormsResult |
listEvaluationForms(ListEvaluationFormsRequest request)
Lists evaluation forms in the specified Amazon Connect instance.
|
ListEvaluationFormVersionsResult |
listEvaluationFormVersions(ListEvaluationFormVersionsRequest request)
Lists versions of an evaluation form in the specified Amazon Connect instance.
|
ListFlowAssociationsResult |
listFlowAssociations(ListFlowAssociationsRequest request)
List the flow association based on the filters.
|
ListHoursOfOperationsResult |
listHoursOfOperations(ListHoursOfOperationsRequest request)
Provides information about the hours of operation for the specified Amazon Connect instance.
|
ListInstanceAttributesResult |
listInstanceAttributes(ListInstanceAttributesRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
ListInstancesResult |
listInstances(ListInstancesRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
ListInstanceStorageConfigsResult |
listInstanceStorageConfigs(ListInstanceStorageConfigsRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
ListIntegrationAssociationsResult |
listIntegrationAssociations(ListIntegrationAssociationsRequest request)
Provides summary information about the Amazon Web Services resource associations for the specified Amazon Connect
instance.
|
ListLambdaFunctionsResult |
listLambdaFunctions(ListLambdaFunctionsRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
ListLexBotsResult |
listLexBots(ListLexBotsRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
ListPhoneNumbersResult |
listPhoneNumbers(ListPhoneNumbersRequest request)
Provides information about the phone numbers for the specified Amazon Connect instance.
|
ListPhoneNumbersV2Result |
listPhoneNumbersV2(ListPhoneNumbersV2Request request)
Lists phone numbers claimed to your Amazon Connect instance or traffic distribution group.
|
ListPredefinedAttributesResult |
listPredefinedAttributes(ListPredefinedAttributesRequest request)
Lists predefined attributes for the specified Amazon Connect instance.
|
ListPromptsResult |
listPrompts(ListPromptsRequest request)
Provides information about the prompts for the specified Amazon Connect instance.
|
ListQueueQuickConnectsResult |
listQueueQuickConnects(ListQueueQuickConnectsRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
ListQueuesResult |
listQueues(ListQueuesRequest request)
Provides information about the queues for the specified Amazon Connect instance.
|
ListQuickConnectsResult |
listQuickConnects(ListQuickConnectsRequest request)
Provides information about the quick connects for the specified Amazon Connect instance.
|
ListRealtimeContactAnalysisSegmentsV2Result |
listRealtimeContactAnalysisSegmentsV2(ListRealtimeContactAnalysisSegmentsV2Request request)
Provides a list of analysis segments for a real-time analysis session.
|
ListRoutingProfileQueuesResult |
listRoutingProfileQueues(ListRoutingProfileQueuesRequest request)
Lists the queues associated with a routing profile.
|
ListRoutingProfilesResult |
listRoutingProfiles(ListRoutingProfilesRequest request)
Provides summary information about the routing profiles for the specified Amazon Connect instance.
|
ListRulesResult |
listRules(ListRulesRequest request)
List all rules for the specified Amazon Connect instance.
|
ListSecurityKeysResult |
listSecurityKeys(ListSecurityKeysRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
ListSecurityProfileApplicationsResult |
listSecurityProfileApplications(ListSecurityProfileApplicationsRequest request)
Returns a list of third-party applications in a specific security profile.
|
ListSecurityProfilePermissionsResult |
listSecurityProfilePermissions(ListSecurityProfilePermissionsRequest request)
Lists the permissions granted to a security profile.
|
ListSecurityProfilesResult |
listSecurityProfiles(ListSecurityProfilesRequest request)
Provides summary information about the security profiles for the specified Amazon Connect instance.
|
ListTagsForResourceResult |
listTagsForResource(ListTagsForResourceRequest request)
Lists the tags for the specified resource.
|
ListTaskTemplatesResult |
listTaskTemplates(ListTaskTemplatesRequest request)
Lists task templates for the specified Amazon Connect instance.
|
ListTrafficDistributionGroupsResult |
listTrafficDistributionGroups(ListTrafficDistributionGroupsRequest request)
Lists traffic distribution groups.
|
ListTrafficDistributionGroupUsersResult |
listTrafficDistributionGroupUsers(ListTrafficDistributionGroupUsersRequest request)
Lists traffic distribution group users.
|
ListUseCasesResult |
listUseCases(ListUseCasesRequest request)
Lists the use cases for the integration association.
|
ListUserHierarchyGroupsResult |
listUserHierarchyGroups(ListUserHierarchyGroupsRequest request)
Provides summary information about the hierarchy groups for the specified Amazon Connect instance.
|
ListUserProficienciesResult |
listUserProficiencies(ListUserProficienciesRequest request)
Lists proficiencies associated with a user.
|
ListUsersResult |
listUsers(ListUsersRequest request)
Provides summary information about the users for the specified Amazon Connect instance.
|
ListViewsResult |
listViews(ListViewsRequest request)
Returns views in the given instance.
|
ListViewVersionsResult |
listViewVersions(ListViewVersionsRequest request)
Returns all the available versions for the specified Amazon Connect instance and view identifier.
|
MonitorContactResult |
monitorContact(MonitorContactRequest request)
Initiates silent monitoring of a contact.
|
PauseContactResult |
pauseContact(PauseContactRequest request)
Allows pausing an ongoing task contact.
|
PutUserStatusResult |
putUserStatus(PutUserStatusRequest request)
Changes the current status of a user or agent in Amazon Connect.
|
ReleasePhoneNumberResult |
releasePhoneNumber(ReleasePhoneNumberRequest request)
Releases a phone number previously claimed to an Amazon Connect instance or traffic distribution group.
|
ReplicateInstanceResult |
replicateInstance(ReplicateInstanceRequest request)
Replicates an Amazon Connect instance in the specified Amazon Web Services Region and copies configuration
information for Amazon Connect resources across Amazon Web Services Regions.
|
ResumeContactResult |
resumeContact(ResumeContactRequest request)
Allows resuming a task contact in a paused state.
|
ResumeContactRecordingResult |
resumeContactRecording(ResumeContactRecordingRequest request)
When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API
resumes recording whatever recording is selected in the flow configuration: call, screen, or both.
|
SearchAgentStatusesResult |
searchAgentStatuses(SearchAgentStatusesRequest request)
Searches AgentStatuses in an Amazon Connect instance, with optional filtering.
|
SearchAvailablePhoneNumbersResult |
searchAvailablePhoneNumbers(SearchAvailablePhoneNumbersRequest request)
Searches for available phone numbers that you can claim to your Amazon Connect instance or traffic distribution
group.
|
SearchContactFlowModulesResult |
searchContactFlowModules(SearchContactFlowModulesRequest request)
Searches the flow modules in an Amazon Connect instance, with optional filtering.
|
SearchContactFlowsResult |
searchContactFlows(SearchContactFlowsRequest request)
Searches the contact flows in an Amazon Connect instance, with optional filtering.
|
SearchContactsResult |
searchContacts(SearchContactsRequest request)
Searches contacts in an Amazon Connect instance.
|
SearchHoursOfOperationsResult |
searchHoursOfOperations(SearchHoursOfOperationsRequest request)
Searches the hours of operation in an Amazon Connect instance, with optional filtering.
|
SearchPredefinedAttributesResult |
searchPredefinedAttributes(SearchPredefinedAttributesRequest request)
Predefined attributes that meet certain criteria.
|
SearchPromptsResult |
searchPrompts(SearchPromptsRequest request)
Searches prompts in an Amazon Connect instance, with optional filtering.
|
SearchQueuesResult |
searchQueues(SearchQueuesRequest request)
Searches queues in an Amazon Connect instance, with optional filtering.
|
SearchQuickConnectsResult |
searchQuickConnects(SearchQuickConnectsRequest request)
Searches quick connects in an Amazon Connect instance, with optional filtering.
|
SearchResourceTagsResult |
searchResourceTags(SearchResourceTagsRequest request)
Searches tags used in an Amazon Connect instance using optional search criteria.
|
SearchRoutingProfilesResult |
searchRoutingProfiles(SearchRoutingProfilesRequest request)
Searches routing profiles in an Amazon Connect instance, with optional filtering.
|
SearchSecurityProfilesResult |
searchSecurityProfiles(SearchSecurityProfilesRequest request)
Searches security profiles in an Amazon Connect instance, with optional filtering.
|
SearchUserHierarchyGroupsResult |
searchUserHierarchyGroups(SearchUserHierarchyGroupsRequest request)
Searches UserHierarchyGroups in an Amazon Connect instance, with optional filtering.
|
SearchUsersResult |
searchUsers(SearchUsersRequest request)
Searches users in an Amazon Connect instance, with optional filtering.
|
SearchVocabulariesResult |
searchVocabularies(SearchVocabulariesRequest request)
Searches for vocabularies within a specific Amazon Connect instance using
State,
NameStartsWith, and LanguageCode. |
SendChatIntegrationEventResult |
sendChatIntegrationEvent(SendChatIntegrationEventRequest request)
Processes chat integration events from Amazon Web Services or external integrations to Amazon Connect.
|
void |
shutdown()
Shuts down this client object, releasing any resources that might be held
open.
|
StartAttachedFileUploadResult |
startAttachedFileUpload(StartAttachedFileUploadRequest request)
Provides a pre-signed Amazon S3 URL in response for uploading your content.
|
StartChatContactResult |
startChatContact(StartChatContactRequest request)
Initiates a flow to start a new chat for the customer.
|
StartContactEvaluationResult |
startContactEvaluation(StartContactEvaluationRequest request)
Starts an empty evaluation in the specified Amazon Connect instance, using the given evaluation form for the
particular contact.
|
StartContactRecordingResult |
startContactRecording(StartContactRecordingRequest request)
Starts recording the contact:
|
StartContactStreamingResult |
startContactStreaming(StartContactStreamingRequest request)
Initiates real-time message streaming for a new chat contact.
|
StartOutboundVoiceContactResult |
startOutboundVoiceContact(StartOutboundVoiceContactRequest request)
Places an outbound call to a contact, and then initiates the flow.
|
StartTaskContactResult |
startTaskContact(StartTaskContactRequest request)
Initiates a flow to start a new task contact.
|
StartWebRTCContactResult |
startWebRTCContact(StartWebRTCContactRequest request)
Places an inbound in-app, web, or video call to a contact, and then initiates the flow.
|
StopContactResult |
stopContact(StopContactRequest request)
Ends the specified contact.
|
StopContactRecordingResult |
stopContactRecording(StopContactRecordingRequest request)
Stops recording a call when a contact is being recorded.
|
StopContactStreamingResult |
stopContactStreaming(StopContactStreamingRequest request)
Ends message streaming on a specified contact.
|
SubmitContactEvaluationResult |
submitContactEvaluation(SubmitContactEvaluationRequest request)
Submits a contact evaluation in the specified Amazon Connect instance.
|
SuspendContactRecordingResult |
suspendContactRecording(SuspendContactRecordingRequest request)
When a contact is being recorded, this API suspends recording whatever is selected in the flow configuration:
call, screen, or both.
|
TagContactResult |
tagContact(TagContactRequest request)
Adds the specified tags to the contact resource.
|
TagResourceResult |
tagResource(TagResourceRequest request)
Adds the specified tags to the specified resource.
|
TransferContactResult |
transferContact(TransferContactRequest request)
Transfers contacts from one agent or queue to another agent or queue at any point after a contact is created.
|
UntagContactResult |
untagContact(UntagContactRequest request)
Removes the specified tags from the contact resource.
|
UntagResourceResult |
untagResource(UntagResourceRequest request)
Removes the specified tags from the specified resource.
|
UpdateAgentStatusResult |
updateAgentStatus(UpdateAgentStatusRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
UpdateAuthenticationProfileResult |
updateAuthenticationProfile(UpdateAuthenticationProfileRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
UpdateContactResult |
updateContact(UpdateContactRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
UpdateContactAttributesResult |
updateContactAttributes(UpdateContactAttributesRequest request)
Creates or updates user-defined contact attributes associated with the specified contact.
|
UpdateContactEvaluationResult |
updateContactEvaluation(UpdateContactEvaluationRequest request)
Updates details about a contact evaluation in the specified Amazon Connect instance.
|
UpdateContactFlowContentResult |
updateContactFlowContent(UpdateContactFlowContentRequest request)
Updates the specified flow.
|
UpdateContactFlowMetadataResult |
updateContactFlowMetadata(UpdateContactFlowMetadataRequest request)
Updates metadata about specified flow.
|
UpdateContactFlowModuleContentResult |
updateContactFlowModuleContent(UpdateContactFlowModuleContentRequest request)
Updates specified flow module for the specified Amazon Connect instance.
|
UpdateContactFlowModuleMetadataResult |
updateContactFlowModuleMetadata(UpdateContactFlowModuleMetadataRequest request)
Updates metadata about specified flow module.
|
UpdateContactFlowNameResult |
updateContactFlowName(UpdateContactFlowNameRequest request)
The name of the flow.
|
UpdateContactRoutingDataResult |
updateContactRoutingData(UpdateContactRoutingDataRequest request)
Updates routing priority and age on the contact (QueuePriority and QueueTimeAdjustmentInSeconds).
|
UpdateContactScheduleResult |
updateContactSchedule(UpdateContactScheduleRequest request)
Updates the scheduled time of a task contact that is already scheduled.
|
UpdateEvaluationFormResult |
updateEvaluationForm(UpdateEvaluationFormRequest request)
Updates details about a specific evaluation form version in the specified Amazon Connect instance.
|
UpdateHoursOfOperationResult |
updateHoursOfOperation(UpdateHoursOfOperationRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
UpdateInstanceAttributeResult |
updateInstanceAttribute(UpdateInstanceAttributeRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
UpdateInstanceStorageConfigResult |
updateInstanceStorageConfig(UpdateInstanceStorageConfigRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
UpdateParticipantRoleConfigResult |
updateParticipantRoleConfig(UpdateParticipantRoleConfigRequest request)
Updates timeouts for when human chat participants are to be considered idle, and when agents are automatically
disconnected from a chat due to idleness.
|
UpdatePhoneNumberResult |
updatePhoneNumber(UpdatePhoneNumberRequest request)
Updates your claimed phone number from its current Amazon Connect instance or traffic distribution group to
another Amazon Connect instance or traffic distribution group in the same Amazon Web Services Region.
|
UpdatePhoneNumberMetadataResult |
updatePhoneNumberMetadata(UpdatePhoneNumberMetadataRequest request)
Updates a phone number’s metadata.
|
UpdatePredefinedAttributeResult |
updatePredefinedAttribute(UpdatePredefinedAttributeRequest request)
Updates a predefined attribute for the specified Amazon Connect instance.
|
UpdatePromptResult |
updatePrompt(UpdatePromptRequest request)
Updates a prompt.
|
UpdateQueueHoursOfOperationResult |
updateQueueHoursOfOperation(UpdateQueueHoursOfOperationRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
UpdateQueueMaxContactsResult |
updateQueueMaxContacts(UpdateQueueMaxContactsRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
UpdateQueueNameResult |
updateQueueName(UpdateQueueNameRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
UpdateQueueOutboundCallerConfigResult |
updateQueueOutboundCallerConfig(UpdateQueueOutboundCallerConfigRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
UpdateQueueStatusResult |
updateQueueStatus(UpdateQueueStatusRequest request)
This API is in preview release for Amazon Connect and is subject to change.
|
UpdateQuickConnectConfigResult |
updateQuickConnectConfig(UpdateQuickConnectConfigRequest request)
Updates the configuration settings for the specified quick connect.
|
UpdateQuickConnectNameResult |
updateQuickConnectName(UpdateQuickConnectNameRequest request)
Updates the name and description of a quick connect.
|
UpdateRoutingProfileAgentAvailabilityTimerResult |
updateRoutingProfileAgentAvailabilityTimer(UpdateRoutingProfileAgentAvailabilityTimerRequest request)
Whether agents with this routing profile will have their routing order calculated based on time since their
last inbound contact or longest idle time.
|
UpdateRoutingProfileConcurrencyResult |
updateRoutingProfileConcurrency(UpdateRoutingProfileConcurrencyRequest request)
Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.
|
UpdateRoutingProfileDefaultOutboundQueueResult |
updateRoutingProfileDefaultOutboundQueue(UpdateRoutingProfileDefaultOutboundQueueRequest request)
Updates the default outbound queue of a routing profile.
|
UpdateRoutingProfileNameResult |
updateRoutingProfileName(UpdateRoutingProfileNameRequest request)
Updates the name and description of a routing profile.
|
UpdateRoutingProfileQueuesResult |
updateRoutingProfileQueues(UpdateRoutingProfileQueuesRequest request)
Updates the properties associated with a set of queues for a routing profile.
|
UpdateRuleResult |
updateRule(UpdateRuleRequest request)
Updates a rule for the specified Amazon Connect instance.
|
UpdateSecurityProfileResult |
updateSecurityProfile(UpdateSecurityProfileRequest request)
Updates a security profile.
|
UpdateTaskTemplateResult |
updateTaskTemplate(UpdateTaskTemplateRequest request)
Updates details about a specific task template in the specified Amazon Connect instance.
|
UpdateTrafficDistributionResult |
updateTrafficDistribution(UpdateTrafficDistributionRequest request)
Updates the traffic distribution for a given traffic distribution group.
|
UpdateUserHierarchyResult |
updateUserHierarchy(UpdateUserHierarchyRequest request)
Assigns the specified hierarchy group to the specified user.
|
UpdateUserHierarchyGroupNameResult |
updateUserHierarchyGroupName(UpdateUserHierarchyGroupNameRequest request)
Updates the name of the user hierarchy group.
|
UpdateUserHierarchyStructureResult |
updateUserHierarchyStructure(UpdateUserHierarchyStructureRequest request)
Updates the user hierarchy structure: add, remove, and rename user hierarchy levels.
|
UpdateUserIdentityInfoResult |
updateUserIdentityInfo(UpdateUserIdentityInfoRequest request)
Updates the identity information for the specified user.
|
UpdateUserPhoneConfigResult |
updateUserPhoneConfig(UpdateUserPhoneConfigRequest request)
Updates the phone configuration settings for the specified user.
|
UpdateUserProficienciesResult |
updateUserProficiencies(UpdateUserProficienciesRequest request)
Updates the properties associated with the proficiencies of a user.
|
UpdateUserRoutingProfileResult |
updateUserRoutingProfile(UpdateUserRoutingProfileRequest request)
Assigns the specified routing profile to the specified user.
|
UpdateUserSecurityProfilesResult |
updateUserSecurityProfiles(UpdateUserSecurityProfilesRequest request)
Assigns the specified security profiles to the specified user.
|
UpdateViewContentResult |
updateViewContent(UpdateViewContentRequest request)
Updates the view content of the given view identifier in the specified Amazon Connect instance.
|
UpdateViewMetadataResult |
updateViewMetadata(UpdateViewMetadataRequest request)
Updates the view metadata.
|
addRequestHandler, addRequestHandler, configureRegion, getClientConfiguration, getEndpointPrefix, getMonitoringListeners, getRequestMetricsCollector, getServiceName, getSignerByURI, getSignerOverride, getSignerRegionOverride, getTimeOffset, makeImmutable, removeRequestHandler, removeRequestHandler, setEndpoint, setEndpoint, setRegion, setServiceNameIntern, setSignerRegionOverride, setTimeOffset, withEndpoint, withRegion, withRegion, withTimeOffsetpublic static AmazonConnectClientBuilder builder()
public ActivateEvaluationFormResult activateEvaluationForm(ActivateEvaluationFormRequest request)
Activates an evaluation form in the specified Amazon Connect instance. After the evaluation form is activated, it is available to start new evaluations based on the form.
activateEvaluationForm in interface AmazonConnectactivateEvaluationFormRequest - InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.ResourceConflictException - A resource already has that name.public AssociateAnalyticsDataSetResult associateAnalyticsDataSet(AssociateAnalyticsDataSetRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Associates the specified dataset for a Amazon Connect instance with the target account. You can associate only one dataset in a single call.
associateAnalyticsDataSet in interface AmazonConnectassociateAnalyticsDataSetRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public AssociateApprovedOriginResult associateApprovedOrigin(AssociateApprovedOriginRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Associates an approved origin to an Amazon Connect instance.
associateApprovedOrigin in interface AmazonConnectassociateApprovedOriginRequest - ResourceNotFoundException - The specified resource was not found.ResourceConflictException - A resource already has that name.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ServiceQuotaExceededException - The service quota has been exceeded.ThrottlingException - The throttling limit has been exceeded.public AssociateBotResult associateBot(AssociateBotRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Allows the specified Amazon Connect instance to access the specified Amazon Lex or Amazon Lex V2 bot.
associateBot in interface AmazonConnectassociateBotRequest - ResourceNotFoundException - The specified resource was not found.ResourceConflictException - A resource already has that name.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.LimitExceededException - The allowed limit for the resource has been exceeded.ServiceQuotaExceededException - The service quota has been exceeded.ThrottlingException - The throttling limit has been exceeded.public AssociateDefaultVocabularyResult associateDefaultVocabulary(AssociateDefaultVocabularyRequest request)
Associates an existing vocabulary as the default. Contact Lens for Amazon Connect uses the vocabulary in post-call and real-time analysis sessions for the given language.
associateDefaultVocabulary in interface AmazonConnectassociateDefaultVocabularyRequest - InvalidRequestException - The request is not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.AccessDeniedException - You do not have sufficient permissions to perform this action.public AssociateFlowResult associateFlow(AssociateFlowRequest request)
Associates a connect resource to a flow.
associateFlow in interface AmazonConnectassociateFlowRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public AssociateInstanceStorageConfigResult associateInstanceStorageConfig(AssociateInstanceStorageConfigRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Associates a storage resource type for the first time. You can only associate one type of storage configuration in a single call. This means, for example, that you can't define an instance with multiple S3 buckets for storing chat transcripts.
This API does not create a resource that doesn't exist. It only associates it to the instance. Ensure that the resource being specified in the storage configuration, like an S3 bucket, exists when being used for association.
associateInstanceStorageConfig in interface AmazonConnectassociateInstanceStorageConfigRequest - ResourceNotFoundException - The specified resource was not found.ResourceConflictException - A resource already has that name.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public AssociateLambdaFunctionResult associateLambdaFunction(AssociateLambdaFunctionRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Allows the specified Amazon Connect instance to access the specified Lambda function.
associateLambdaFunction in interface AmazonConnectassociateLambdaFunctionRequest - ResourceNotFoundException - The specified resource was not found.ResourceConflictException - A resource already has that name.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ServiceQuotaExceededException - The service quota has been exceeded.ThrottlingException - The throttling limit has been exceeded.public AssociateLexBotResult associateLexBot(AssociateLexBotRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Allows the specified Amazon Connect instance to access the specified Amazon Lex V1 bot. This API only supports the association of Amazon Lex V1 bots.
associateLexBot in interface AmazonConnectassociateLexBotRequest - ResourceNotFoundException - The specified resource was not found.ResourceConflictException - A resource already has that name.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ServiceQuotaExceededException - The service quota has been exceeded.ThrottlingException - The throttling limit has been exceeded.public AssociatePhoneNumberContactFlowResult associatePhoneNumberContactFlow(AssociatePhoneNumberContactFlowRequest request)
Associates a flow with a phone number claimed to your Amazon Connect instance.
If the number is claimed to a traffic distribution group, and you are calling this API using an instance in the
Amazon Web Services Region where the traffic distribution group was created, you can use either a full phone
number ARN or UUID value for the PhoneNumberId URI request parameter. However, if the number is
claimed to a traffic distribution group and you are calling this API using an instance in the alternate Amazon
Web Services Region associated with the traffic distribution group, you must provide a full phone number ARN. If
a UUID is provided in this scenario, you will receive a ResourceNotFoundException.
associatePhoneNumberContactFlow in interface AmazonConnectassociatePhoneNumberContactFlowRequest - InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.AccessDeniedException - You do not have sufficient permissions to perform this action.public AssociateQueueQuickConnectsResult associateQueueQuickConnects(AssociateQueueQuickConnectsRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Associates a set of quick connects with a queue.
associateQueueQuickConnects in interface AmazonConnectassociateQueueQuickConnectsRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.LimitExceededException - The allowed limit for the resource has been exceeded.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public AssociateRoutingProfileQueuesResult associateRoutingProfileQueues(AssociateRoutingProfileQueuesRequest request)
Associates a set of queues with a routing profile.
associateRoutingProfileQueues in interface AmazonConnectassociateRoutingProfileQueuesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public AssociateSecurityKeyResult associateSecurityKey(AssociateSecurityKeyRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Associates a security key to the instance.
associateSecurityKey in interface AmazonConnectassociateSecurityKeyRequest - ResourceNotFoundException - The specified resource was not found.ResourceConflictException - A resource already has that name.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ServiceQuotaExceededException - The service quota has been exceeded.ThrottlingException - The throttling limit has been exceeded.public AssociateTrafficDistributionGroupUserResult associateTrafficDistributionGroupUser(AssociateTrafficDistributionGroupUserRequest request)
Associates an agent with a traffic distribution group.
associateTrafficDistributionGroupUser in interface AmazonConnectassociateTrafficDistributionGroupUserRequest - InvalidRequestException - The request is not valid.AccessDeniedException - You do not have sufficient permissions to perform this action.ThrottlingException - The throttling limit has been exceeded.ResourceNotFoundException - The specified resource was not found.ResourceConflictException - A resource already has that name.InternalServiceException - Request processing failed because of an error or failure with the service.public AssociateUserProficienciesResult associateUserProficiencies(AssociateUserProficienciesRequest request)
>Associates a set of proficiencies with a user.
associateUserProficiencies in interface AmazonConnectassociateUserProficienciesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public BatchAssociateAnalyticsDataSetResult batchAssociateAnalyticsDataSet(BatchAssociateAnalyticsDataSetRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Associates a list of analytics datasets for a given Amazon Connect instance to a target account. You can associate multiple datasets in a single call.
batchAssociateAnalyticsDataSet in interface AmazonConnectbatchAssociateAnalyticsDataSetRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public BatchDisassociateAnalyticsDataSetResult batchDisassociateAnalyticsDataSet(BatchDisassociateAnalyticsDataSetRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Removes a list of analytics datasets associated with a given Amazon Connect instance. You can disassociate multiple datasets in a single call.
batchDisassociateAnalyticsDataSet in interface AmazonConnectbatchDisassociateAnalyticsDataSetRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public BatchGetAttachedFileMetadataResult batchGetAttachedFileMetadata(BatchGetAttachedFileMetadataRequest request)
Allows you to retrieve metadata about multiple attached files on an associated resource. Each attached file provided in the input list must be associated with the input AssociatedResourceArn.
batchGetAttachedFileMetadata in interface AmazonConnectbatchGetAttachedFileMetadataRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.InvalidRequestException - The request is not valid.InternalServiceException - Request processing failed because of an error or failure with the service.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.public BatchGetFlowAssociationResult batchGetFlowAssociation(BatchGetFlowAssociationRequest request)
Retrieve the flow associations for the given resources.
batchGetFlowAssociation in interface AmazonConnectbatchGetFlowAssociationRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public BatchPutContactResult batchPutContact(BatchPutContactRequest request)
Only the Amazon Connect outbound campaigns service principal is allowed to assume a role in your account and call this API.
Allows you to create a batch of contacts in Amazon Connect. The outbound campaigns capability ingests dial requests via the PutDialRequestBatch API. It then uses BatchPutContact to create contacts corresponding to those dial requests. If agents are available, the dial requests are dialed out, which results in a voice call. The resulting voice call uses the same contactId that was created by BatchPutContact.
batchPutContact in interface AmazonConnectbatchPutContactRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.ResourceNotFoundException - The specified resource was not found.LimitExceededException - The allowed limit for the resource has been exceeded.IdempotencyException - An entity with the same name already exists.public ClaimPhoneNumberResult claimPhoneNumber(ClaimPhoneNumberRequest request)
Claims an available phone number to your Amazon Connect instance or traffic distribution group. You can call this API only in the same Amazon Web Services Region where the Amazon Connect instance or traffic distribution group was created.
For more information about how to use this operation, see Claim a phone number in your country and Claim phone numbers to traffic distribution groups in the Amazon Connect Administrator Guide.
You can call the SearchAvailablePhoneNumbers API for available phone numbers that you can claim. Call the DescribePhoneNumber API to verify the status of a previous ClaimPhoneNumber operation.
If you plan to claim and release numbers frequently, contact us for a service quota exception. Otherwise, it is possible you will be blocked from claiming and releasing any more numbers until up to 180 days past the oldest number released has expired.
By default you can claim and release up to 200% of your maximum number of active phone numbers. If you claim and release phone numbers using the UI or API during a rolling 180 day cycle that exceeds 200% of your phone number service level quota, you will be blocked from claiming any more numbers until 180 days past the oldest number released has expired.
For example, if you already have 99 claimed numbers and a service level quota of 99 phone numbers, and in any 180 day period you release 99, claim 99, and then release 99, you will have exceeded the 200% limit. At that point you are blocked from claiming any more numbers until you open an Amazon Web Services support ticket.
claimPhoneNumber in interface AmazonConnectclaimPhoneNumberRequest - InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.IdempotencyException - An entity with the same name already exists.AccessDeniedException - You do not have sufficient permissions to perform this action.public CompleteAttachedFileUploadResult completeAttachedFileUpload(CompleteAttachedFileUploadRequest request)
Allows you to confirm that the attached file has been uploaded using the pre-signed URL provided in the StartAttachedFileUpload API.
completeAttachedFileUpload in interface AmazonConnectcompleteAttachedFileUploadRequest - Request to CompleteAttachedFileUpload APIAccessDeniedException - You do not have sufficient permissions to perform this action.InvalidRequestException - The request is not valid.InternalServiceException - Request processing failed because of an error or failure with the service.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.public CreateAgentStatusResult createAgentStatus(CreateAgentStatusRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Creates an agent status for the specified Amazon Connect instance.
createAgentStatus in interface AmazonConnectcreateAgentStatusRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.DuplicateResourceException - A resource with the specified name already exists.ResourceNotFoundException - The specified resource was not found.LimitExceededException - The allowed limit for the resource has been exceeded.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public CreateContactFlowResult createContactFlow(CreateContactFlowRequest request)
Creates a flow for the specified Amazon Connect instance.
You can also create and update flows using the Amazon Connect Flow language.
createContactFlow in interface AmazonConnectcreateContactFlowRequest - InvalidRequestException - The request is not valid.InvalidContactFlowException - The flow is not valid.InvalidParameterException - One or more of the specified parameters are not valid.DuplicateResourceException - A resource with the specified name already exists.LimitExceededException - The allowed limit for the resource has been exceeded.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public CreateContactFlowModuleResult createContactFlowModule(CreateContactFlowModuleRequest request)
Creates a flow module for the specified Amazon Connect instance.
createContactFlowModule in interface AmazonConnectcreateContactFlowModuleRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.InvalidRequestException - The request is not valid.InvalidContactFlowModuleException - The problems with the module. Please fix before trying again.InvalidParameterException - One or more of the specified parameters are not valid.DuplicateResourceException - A resource with the specified name already exists.LimitExceededException - The allowed limit for the resource has been exceeded.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.IdempotencyException - An entity with the same name already exists.InternalServiceException - Request processing failed because of an error or failure with the service.public CreateEvaluationFormResult createEvaluationForm(CreateEvaluationFormRequest request)
Creates an evaluation form in the specified Amazon Connect instance. The form can be used to define questions related to agent performance, and create sections to organize such questions. Question and section identifiers cannot be duplicated within the same evaluation form.
createEvaluationForm in interface AmazonConnectcreateEvaluationFormRequest - InternalServiceException - Request processing failed because of an error or failure with the service.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.ServiceQuotaExceededException - The service quota has been exceeded.ResourceConflictException - A resource already has that name.public CreateHoursOfOperationResult createHoursOfOperation(CreateHoursOfOperationRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Creates hours of operation.
createHoursOfOperation in interface AmazonConnectcreateHoursOfOperationRequest - DuplicateResourceException - A resource with the specified name already exists.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.LimitExceededException - The allowed limit for the resource has been exceeded.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public CreateInstanceResult createInstance(CreateInstanceRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Initiates an Amazon Connect instance with all the supported channels enabled. It does not attach any storage, such as Amazon Simple Storage Service (Amazon S3) or Amazon Kinesis. It also does not allow for any configurations on features, such as Contact Lens for Amazon Connect.
Amazon Connect enforces a limit on the total number of instances that you can create or delete in 30 days. If you exceed this limit, you will get an error message indicating there has been an excessive number of attempts at creating or deleting instances. You must wait 30 days before you can restart creating and deleting instances in your account.
createInstance in interface AmazonConnectcreateInstanceRequest - InvalidRequestException - The request is not valid.ServiceQuotaExceededException - The service quota has been exceeded.ThrottlingException - The throttling limit has been exceeded.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.public CreateIntegrationAssociationResult createIntegrationAssociation(CreateIntegrationAssociationRequest request)
Creates an Amazon Web Services resource association with an Amazon Connect instance.
createIntegrationAssociation in interface AmazonConnectcreateIntegrationAssociationRequest - DuplicateResourceException - A resource with the specified name already exists.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.ThrottlingException - The throttling limit has been exceeded.public CreateParticipantResult createParticipant(CreateParticipantRequest request)
Adds a new participant into an on-going chat contact. For more information, see Customize chat flow experiences by integrating custom participants.
createParticipant in interface AmazonConnectcreateParticipantRequest - InvalidRequestException - The request is not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.ServiceQuotaExceededException - The service quota has been exceeded.ThrottlingException - The throttling limit has been exceeded.public CreatePersistentContactAssociationResult createPersistentContactAssociation(CreatePersistentContactAssociationRequest request)
Enables rehydration of chats for the lifespan of a contact. For more information about chat rehydration, see Enable persistent chat in the Amazon Connect Administrator Guide.
createPersistentContactAssociation in interface AmazonConnectcreatePersistentContactAssociationRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.AccessDeniedException - You do not have sufficient permissions to perform this action.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public CreatePredefinedAttributeResult createPredefinedAttribute(CreatePredefinedAttributeRequest request)
Creates a new predefined attribute for the specified Amazon Connect instance.
createPredefinedAttribute in interface AmazonConnectcreatePredefinedAttributeRequest - DuplicateResourceException - A resource with the specified name already exists.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.LimitExceededException - The allowed limit for the resource has been exceeded.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public CreatePromptResult createPrompt(CreatePromptRequest request)
Creates a prompt. For more information about prompts, such as supported file types and maximum length, see Create prompts in the Amazon Connect Administrator Guide.
createPrompt in interface AmazonConnectcreatePromptRequest - DuplicateResourceException - A resource with the specified name already exists.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.LimitExceededException - The allowed limit for the resource has been exceeded.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public CreateQueueResult createQueue(CreateQueueRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Creates a new queue for the specified Amazon Connect instance.
If the phone number is claimed to a traffic distribution group that was created in the same Region as the Amazon
Connect instance where you are calling this API, then you can use a full phone number ARN or a UUID for
OutboundCallerIdNumberId. However, if the phone number is claimed to a traffic distribution group
that is in one Region, and you are calling this API from an instance in another Amazon Web Services Region that
is associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is
provided in this scenario, you will receive a ResourceNotFoundException.
Only use the phone number ARN format that doesn't contain instance in the path, for example,
arn:aws:connect:us-east-1:1234567890:phone-number/uuid. This is the same ARN format that is returned
when you call the ListPhoneNumbersV2
API.
If you plan to use IAM policies to allow/deny access to this API for phone number resources claimed to a traffic distribution group, see Allow or Deny queue API actions for phone numbers in a replica Region.
createQueue in interface AmazonConnectcreateQueueRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.DuplicateResourceException - A resource with the specified name already exists.ResourceNotFoundException - The specified resource was not found.LimitExceededException - The allowed limit for the resource has been exceeded.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public CreateQuickConnectResult createQuickConnect(CreateQuickConnectRequest request)
Creates a quick connect for the specified Amazon Connect instance.
createQuickConnect in interface AmazonConnectcreateQuickConnectRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.DuplicateResourceException - A resource with the specified name already exists.ResourceNotFoundException - The specified resource was not found.LimitExceededException - The allowed limit for the resource has been exceeded.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public CreateRoutingProfileResult createRoutingProfile(CreateRoutingProfileRequest request)
Creates a new routing profile.
createRoutingProfile in interface AmazonConnectcreateRoutingProfileRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.DuplicateResourceException - A resource with the specified name already exists.ResourceNotFoundException - The specified resource was not found.LimitExceededException - The allowed limit for the resource has been exceeded.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public CreateRuleResult createRule(CreateRuleRequest request)
Creates a rule for the specified Amazon Connect instance.
Use the Rules Function language to code conditions for the rule.
createRule in interface AmazonConnectcreateRuleRequest - InvalidRequestException - The request is not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.AccessDeniedException - You do not have sufficient permissions to perform this action.ResourceConflictException - A resource already has that name.ServiceQuotaExceededException - The service quota has been exceeded.public CreateSecurityProfileResult createSecurityProfile(CreateSecurityProfileRequest request)
Creates a security profile.
createSecurityProfile in interface AmazonConnectcreateSecurityProfileRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.LimitExceededException - The allowed limit for the resource has been exceeded.DuplicateResourceException - A resource with the specified name already exists.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public CreateTaskTemplateResult createTaskTemplate(CreateTaskTemplateRequest request)
Creates a new task template in the specified Amazon Connect instance.
createTaskTemplate in interface AmazonConnectcreateTaskTemplateRequest - PropertyValidationException - The property is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.ServiceQuotaExceededException - The service quota has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public CreateTrafficDistributionGroupResult createTrafficDistributionGroup(CreateTrafficDistributionGroupRequest request)
Creates a traffic distribution group given an Amazon Connect instance that has been replicated.
The SignInConfig distribution is available only on a default TrafficDistributionGroup
(see the IsDefault parameter in the TrafficDistributionGroup data type). If you call UpdateTrafficDistribution with a modified
SignInConfig and a non-default TrafficDistributionGroup, an
InvalidRequestException is returned.
For more information about creating traffic distribution groups, see Set up traffic distribution groups in the Amazon Connect Administrator Guide.
createTrafficDistributionGroup in interface AmazonConnectcreateTrafficDistributionGroupRequest - InvalidRequestException - The request is not valid.AccessDeniedException - You do not have sufficient permissions to perform this action.ServiceQuotaExceededException - The service quota has been exceeded.ThrottlingException - The throttling limit has been exceeded.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.ResourceConflictException - A resource already has that name.ResourceNotReadyException - The resource is not ready.public CreateUseCaseResult createUseCase(CreateUseCaseRequest request)
Creates a use case for an integration association.
createUseCase in interface AmazonConnectcreateUseCaseRequest - DuplicateResourceException - A resource with the specified name already exists.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.ThrottlingException - The throttling limit has been exceeded.public CreateUserResult createUser(CreateUserRequest request)
Creates a user account for the specified Amazon Connect instance.
Certain UserIdentityInfo
parameters are required in some situations. For example, Email is required if you are using SAML for
identity management. FirstName and LastName are required if you are using Amazon
Connect or SAML for identity management.
For information about how to create users using the Amazon Connect admin website, see Add Users in the Amazon Connect Administrator Guide.
createUser in interface AmazonConnectcreateUserRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.LimitExceededException - The allowed limit for the resource has been exceeded.DuplicateResourceException - A resource with the specified name already exists.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public CreateUserHierarchyGroupResult createUserHierarchyGroup(CreateUserHierarchyGroupRequest request)
Creates a new user hierarchy group.
createUserHierarchyGroup in interface AmazonConnectcreateUserHierarchyGroupRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.DuplicateResourceException - A resource with the specified name already exists.LimitExceededException - The allowed limit for the resource has been exceeded.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public CreateViewResult createView(CreateViewRequest request)
Creates a new view with the possible status of SAVED or PUBLISHED.
The views will have a unique name for each connect instance.
It performs basic content validation if the status is SAVED or full content validation if the status
is set to PUBLISHED. An error is returned if validation fails. It associates either the
$SAVED qualifier or both of the $SAVED and $LATEST qualifiers with the
provided view content based on the status. The view is idempotent if ClientToken is provided.
createView in interface AmazonConnectcreateViewRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.DuplicateResourceException - A resource with the specified name already exists.ServiceQuotaExceededException - The service quota has been exceeded.TooManyRequestsException - Displayed when rate-related API limits are exceeded.ResourceInUseException - That resource is already in use. Please try another.public CreateViewVersionResult createViewVersion(CreateViewVersionRequest request)
Publishes a new version of the view identifier.
Versions are immutable and monotonically increasing.
It returns the highest version if there is no change in content compared to that version. An error is displayed
if the supplied ViewContentSha256 is different from the ViewContentSha256 of the $LATEST alias.
createViewVersion in interface AmazonConnectcreateViewVersionRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.TooManyRequestsException - Displayed when rate-related API limits are exceeded.ServiceQuotaExceededException - The service quota has been exceeded.ResourceInUseException - That resource is already in use. Please try another.public CreateVocabularyResult createVocabulary(CreateVocabularyRequest request)
Creates a custom vocabulary associated with your Amazon Connect instance. You can set a custom vocabulary to be your default vocabulary for a given language. Contact Lens for Amazon Connect uses the default vocabulary in post-call and real-time contact analysis sessions for that language.
createVocabulary in interface AmazonConnectcreateVocabularyRequest - InvalidRequestException - The request is not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.AccessDeniedException - You do not have sufficient permissions to perform this action.ResourceConflictException - A resource already has that name.ServiceQuotaExceededException - The service quota has been exceeded.public DeactivateEvaluationFormResult deactivateEvaluationForm(DeactivateEvaluationFormRequest request)
Deactivates an evaluation form in the specified Amazon Connect instance. After a form is deactivated, it is no longer available for users to start new evaluations based on the form.
deactivateEvaluationForm in interface AmazonConnectdeactivateEvaluationFormRequest - InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.ResourceConflictException - A resource already has that name.public DeleteAttachedFileResult deleteAttachedFile(DeleteAttachedFileRequest request)
Deletes an attached file along with the underlying S3 Object.
The attached file is permanently deleted if S3 bucket versioning is not enabled.
deleteAttachedFile in interface AmazonConnectdeleteAttachedFileRequest - Request to DeleteAttachedFile APIAccessDeniedException - You do not have sufficient permissions to perform this action.InvalidRequestException - The request is not valid.InternalServiceException - Request processing failed because of an error or failure with the service.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.public DeleteContactEvaluationResult deleteContactEvaluation(DeleteContactEvaluationRequest request)
Deletes a contact evaluation in the specified Amazon Connect instance.
deleteContactEvaluation in interface AmazonConnectdeleteContactEvaluationRequest - InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.ResourceConflictException - A resource already has that name.public DeleteContactFlowResult deleteContactFlow(DeleteContactFlowRequest request)
Deletes a flow for the specified Amazon Connect instance.
deleteContactFlow in interface AmazonConnectdeleteContactFlowRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.public DeleteContactFlowModuleResult deleteContactFlowModule(DeleteContactFlowModuleRequest request)
Deletes the specified flow module.
deleteContactFlowModule in interface AmazonConnectdeleteContactFlowModuleRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DeleteEvaluationFormResult deleteEvaluationForm(DeleteEvaluationFormRequest request)
Deletes an evaluation form in the specified Amazon Connect instance.
If the version property is provided, only the specified version of the evaluation form is deleted.
If no version is provided, then the full form (all versions) is deleted.
deleteEvaluationForm in interface AmazonConnectdeleteEvaluationFormRequest - InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.ResourceConflictException - A resource already has that name.public DeleteHoursOfOperationResult deleteHoursOfOperation(DeleteHoursOfOperationRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Deletes an hours of operation.
deleteHoursOfOperation in interface AmazonConnectdeleteHoursOfOperationRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DeleteInstanceResult deleteInstance(DeleteInstanceRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Deletes the Amazon Connect instance.
Amazon Connect enforces a limit on the total number of instances that you can create or delete in 30 days. If you exceed this limit, you will get an error message indicating there has been an excessive number of attempts at creating or deleting instances. You must wait 30 days before you can restart creating and deleting instances in your account.
deleteInstance in interface AmazonConnectdeleteInstanceRequest - ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.public DeleteIntegrationAssociationResult deleteIntegrationAssociation(DeleteIntegrationAssociationRequest request)
Deletes an Amazon Web Services resource association from an Amazon Connect instance. The association must not have any use cases associated with it.
deleteIntegrationAssociation in interface AmazonConnectdeleteIntegrationAssociationRequest - ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.ThrottlingException - The throttling limit has been exceeded.public DeletePredefinedAttributeResult deletePredefinedAttribute(DeletePredefinedAttributeRequest request)
Deletes a predefined attribute from the specified Amazon Connect instance.
deletePredefinedAttribute in interface AmazonConnectdeletePredefinedAttributeRequest - ResourceInUseException - That resource is already in use. Please try another.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DeletePromptResult deletePrompt(DeletePromptRequest request)
Deletes a prompt.
deletePrompt in interface AmazonConnectdeletePromptRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DeleteQueueResult deleteQueue(DeleteQueueRequest request)
Deletes a queue.
deleteQueue in interface AmazonConnectdeleteQueueRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ResourceInUseException - That resource is already in use. Please try another.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DeleteQuickConnectResult deleteQuickConnect(DeleteQuickConnectRequest request)
Deletes a quick connect.
After calling DeleteUser, it's important
to call DeleteQuickConnect to delete any records related to the deleted users. This will help you:
Avoid dangling resources that impact your service quotas.
Remove deleted users so they don't appear to agents as transfer options.
Avoid the disruption of other Amazon Connect processes, such as instance replication and syncing if you're using Amazon Connect Global Resiliency.
deleteQuickConnect in interface AmazonConnectdeleteQuickConnectRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DeleteRoutingProfileResult deleteRoutingProfile(DeleteRoutingProfileRequest request)
Deletes a routing profile.
deleteRoutingProfile in interface AmazonConnectdeleteRoutingProfileRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ResourceInUseException - That resource is already in use. Please try another.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DeleteRuleResult deleteRule(DeleteRuleRequest request)
Deletes a rule for the specified Amazon Connect instance.
deleteRule in interface AmazonConnectdeleteRuleRequest - InvalidRequestException - The request is not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.AccessDeniedException - You do not have sufficient permissions to perform this action.public DeleteSecurityProfileResult deleteSecurityProfile(DeleteSecurityProfileRequest request)
Deletes a security profile.
deleteSecurityProfile in interface AmazonConnectdeleteSecurityProfileRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.AccessDeniedException - You do not have sufficient permissions to perform this action.ResourceInUseException - That resource is already in use. Please try another.public DeleteTaskTemplateResult deleteTaskTemplate(DeleteTaskTemplateRequest request)
Deletes the task template.
deleteTaskTemplate in interface AmazonConnectdeleteTaskTemplateRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DeleteTrafficDistributionGroupResult deleteTrafficDistributionGroup(DeleteTrafficDistributionGroupRequest request)
Deletes a traffic distribution group. This API can be called only in the Region where the traffic distribution group is created.
For more information about deleting traffic distribution groups, see Delete traffic distribution groups in the Amazon Connect Administrator Guide.
deleteTrafficDistributionGroup in interface AmazonConnectdeleteTrafficDistributionGroupRequest - InvalidRequestException - The request is not valid.AccessDeniedException - You do not have sufficient permissions to perform this action.ResourceInUseException - That resource is already in use. Please try another.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DeleteUseCaseResult deleteUseCase(DeleteUseCaseRequest request)
Deletes a use case from an integration association.
deleteUseCase in interface AmazonConnectdeleteUseCaseRequest - ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.ThrottlingException - The throttling limit has been exceeded.public DeleteUserResult deleteUser(DeleteUserRequest request)
Deletes a user account from the specified Amazon Connect instance.
For information about what happens to a user's data when their account is deleted, see Delete Users from Your Amazon Connect Instance in the Amazon Connect Administrator Guide.
After calling DeleteUser, call DeleteQuickConnect to delete any records related to the deleted users. This will help you:
Avoid dangling resources that impact your service quotas.
Remove deleted users so they don't appear to agents as transfer options.
Avoid the disruption of other Amazon Connect processes, such as instance replication and syncing if you're using Amazon Connect Global Resiliency.
deleteUser in interface AmazonConnectdeleteUserRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DeleteUserHierarchyGroupResult deleteUserHierarchyGroup(DeleteUserHierarchyGroupRequest request)
Deletes an existing user hierarchy group. It must not be associated with any agents or have any active child groups.
deleteUserHierarchyGroup in interface AmazonConnectdeleteUserHierarchyGroupRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ResourceInUseException - That resource is already in use. Please try another.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DeleteViewResult deleteView(DeleteViewRequest request)
Deletes the view entirely. It deletes the view and all associated qualifiers (versions and aliases).
deleteView in interface AmazonConnectdeleteViewRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.TooManyRequestsException - Displayed when rate-related API limits are exceeded.ResourceInUseException - That resource is already in use. Please try another.public DeleteViewVersionResult deleteViewVersion(DeleteViewVersionRequest request)
Deletes the particular version specified in ViewVersion identifier.
deleteViewVersion in interface AmazonConnectdeleteViewVersionRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.TooManyRequestsException - Displayed when rate-related API limits are exceeded.ResourceInUseException - That resource is already in use. Please try another.public DeleteVocabularyResult deleteVocabulary(DeleteVocabularyRequest request)
Deletes the vocabulary that has the given identifier.
deleteVocabulary in interface AmazonConnectdeleteVocabularyRequest - InvalidRequestException - The request is not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.AccessDeniedException - You do not have sufficient permissions to perform this action.ResourceInUseException - That resource is already in use. Please try another.public DescribeAgentStatusResult describeAgentStatus(DescribeAgentStatusRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Describes an agent status.
describeAgentStatus in interface AmazonConnectdescribeAgentStatusRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DescribeAuthenticationProfileResult describeAuthenticationProfile(DescribeAuthenticationProfileRequest request)
This API is in preview release for Amazon Connect and is subject to change. To request access to this API, contact Amazon Web Services Support.
Describes the target authentication profile.
describeAuthenticationProfile in interface AmazonConnectdescribeAuthenticationProfileRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DescribeContactResult describeContact(DescribeContactRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Describes the specified contact.
Contact information remains available in Amazon Connect for 24 months, and then it is deleted.
Only data from November 12, 2021, and later is returned by this API.
describeContact in interface AmazonConnectdescribeContactRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.public DescribeContactEvaluationResult describeContactEvaluation(DescribeContactEvaluationRequest request)
Describes a contact evaluation in the specified Amazon Connect instance.
describeContactEvaluation in interface AmazonConnectdescribeContactEvaluationRequest - InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DescribeContactFlowResult describeContactFlow(DescribeContactFlowRequest request)
Describes the specified flow.
You can also create and update flows using the Amazon Connect Flow language.
Use the $SAVED alias in the request to describe the SAVED content of a Flow. For
example, arn:aws:.../contact-flow/{id}:$SAVED. Once a contact flow is published, $SAVED
needs to be supplied to view saved content that has not been published.
In the response, Status indicates the flow status as either SAVED or PUBLISHED.
The PUBLISHED status will initiate validation on the content. SAVED does not initiate
validation of the content. SAVED | PUBLISHED
describeContactFlow in interface AmazonConnectdescribeContactFlowRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ContactFlowNotPublishedException - The flow has not been published.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DescribeContactFlowModuleResult describeContactFlowModule(DescribeContactFlowModuleRequest request)
Describes the specified flow module.
Use the $SAVED alias in the request to describe the SAVED content of a Flow. For
example, arn:aws:.../contact-flow/{id}:$SAVED. Once a contact flow is published, $SAVED
needs to be supplied to view saved content that has not been published.
describeContactFlowModule in interface AmazonConnectdescribeContactFlowModuleRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DescribeEvaluationFormResult describeEvaluationForm(DescribeEvaluationFormRequest request)
Describes an evaluation form in the specified Amazon Connect instance. If the version property is not provided, the latest version of the evaluation form is described.
describeEvaluationForm in interface AmazonConnectdescribeEvaluationFormRequest - InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DescribeHoursOfOperationResult describeHoursOfOperation(DescribeHoursOfOperationRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Describes the hours of operation.
describeHoursOfOperation in interface AmazonConnectdescribeHoursOfOperationRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DescribeInstanceResult describeInstance(DescribeInstanceRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Returns the current state of the specified instance identifier. It tracks the instance while it is being created and returns an error status, if applicable.
If an instance is not created successfully, the instance status reason field returns details relevant to the reason. The instance in a failed state is returned only for 24 hours after the CreateInstance API was invoked.
describeInstance in interface AmazonConnectdescribeInstanceRequest - InvalidRequestException - The request is not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.public DescribeInstanceAttributeResult describeInstanceAttribute(DescribeInstanceAttributeRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Describes the specified instance attribute.
describeInstanceAttribute in interface AmazonConnectdescribeInstanceAttributeRequest - ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public DescribeInstanceStorageConfigResult describeInstanceStorageConfig(DescribeInstanceStorageConfigRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Retrieves the current storage configurations for the specified resource type, association ID, and instance ID.
describeInstanceStorageConfig in interface AmazonConnectdescribeInstanceStorageConfigRequest - ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public DescribePhoneNumberResult describePhoneNumber(DescribePhoneNumberRequest request)
Gets details and status of a phone number that’s claimed to your Amazon Connect instance or traffic distribution group.
If the number is claimed to a traffic distribution group, and you are calling in the Amazon Web Services Region
where the traffic distribution group was created, you can use either a phone number ARN or UUID value for the
PhoneNumberId URI request parameter. However, if the number is claimed to a traffic distribution
group and you are calling this API in the alternate Amazon Web Services Region associated with the traffic
distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will
receive a ResourceNotFoundException.
describePhoneNumber in interface AmazonConnectdescribePhoneNumberRequest - InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.AccessDeniedException - You do not have sufficient permissions to perform this action.public DescribePredefinedAttributeResult describePredefinedAttribute(DescribePredefinedAttributeRequest request)
Describes a predefined attribute for the specified Amazon Connect instance.
describePredefinedAttribute in interface AmazonConnectdescribePredefinedAttributeRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DescribePromptResult describePrompt(DescribePromptRequest request)
Describes the prompt.
describePrompt in interface AmazonConnectdescribePromptRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DescribeQueueResult describeQueue(DescribeQueueRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Describes the specified queue.
describeQueue in interface AmazonConnectdescribeQueueRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DescribeQuickConnectResult describeQuickConnect(DescribeQuickConnectRequest request)
Describes the quick connect.
describeQuickConnect in interface AmazonConnectdescribeQuickConnectRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DescribeRoutingProfileResult describeRoutingProfile(DescribeRoutingProfileRequest request)
Describes the specified routing profile.
describeRoutingProfile in interface AmazonConnectdescribeRoutingProfileRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DescribeRuleResult describeRule(DescribeRuleRequest request)
Describes a rule for the specified Amazon Connect instance.
describeRule in interface AmazonConnectdescribeRuleRequest - InvalidRequestException - The request is not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.AccessDeniedException - You do not have sufficient permissions to perform this action.public DescribeSecurityProfileResult describeSecurityProfile(DescribeSecurityProfileRequest request)
Gets basic information about the security profle.
describeSecurityProfile in interface AmazonConnectdescribeSecurityProfileRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DescribeTrafficDistributionGroupResult describeTrafficDistributionGroup(DescribeTrafficDistributionGroupRequest request)
Gets details and status of a traffic distribution group.
describeTrafficDistributionGroup in interface AmazonConnectdescribeTrafficDistributionGroupRequest - InvalidRequestException - The request is not valid.AccessDeniedException - You do not have sufficient permissions to perform this action.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.public DescribeUserResult describeUser(DescribeUserRequest request)
Describes the specified user. You can find the instance ID in the Amazon Connect console (it’s the final part of the ARN). The console does not display the user IDs. Instead, list the users and note the IDs provided in the output.
describeUser in interface AmazonConnectdescribeUserRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DescribeUserHierarchyGroupResult describeUserHierarchyGroup(DescribeUserHierarchyGroupRequest request)
Describes the specified hierarchy group.
describeUserHierarchyGroup in interface AmazonConnectdescribeUserHierarchyGroupRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DescribeUserHierarchyStructureResult describeUserHierarchyStructure(DescribeUserHierarchyStructureRequest request)
Describes the hierarchy structure of the specified Amazon Connect instance.
describeUserHierarchyStructure in interface AmazonConnectdescribeUserHierarchyStructureRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DescribeViewResult describeView(DescribeViewRequest request)
Retrieves the view for the specified Amazon Connect instance and view identifier.
The view identifier can be supplied as a ViewId or ARN.
$SAVED needs to be supplied if a view is unpublished.
The view identifier can contain an optional qualifier, for example, <view-id>:$SAVED, which is
either an actual version number or an Amazon Connect managed qualifier $SAVED | $LATEST. If it is
not supplied, then $LATEST is assumed for customer managed views and an error is returned if there
is no published content available. Version 1 is assumed for Amazon Web Services managed views.
describeView in interface AmazonConnectdescribeViewRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.TooManyRequestsException - Displayed when rate-related API limits are exceeded.public DescribeVocabularyResult describeVocabulary(DescribeVocabularyRequest request)
Describes the specified vocabulary.
describeVocabulary in interface AmazonConnectdescribeVocabularyRequest - InvalidRequestException - The request is not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.AccessDeniedException - You do not have sufficient permissions to perform this action.public DisassociateAnalyticsDataSetResult disassociateAnalyticsDataSet(DisassociateAnalyticsDataSetRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Removes the dataset ID associated with a given Amazon Connect instance.
disassociateAnalyticsDataSet in interface AmazonConnectdisassociateAnalyticsDataSetRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DisassociateApprovedOriginResult disassociateApprovedOrigin(DisassociateApprovedOriginRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Revokes access to integrated applications from Amazon Connect.
disassociateApprovedOrigin in interface AmazonConnectdisassociateApprovedOriginRequest - ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public DisassociateBotResult disassociateBot(DisassociateBotRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Revokes authorization from the specified instance to access the specified Amazon Lex or Amazon Lex V2 bot.
disassociateBot in interface AmazonConnectdisassociateBotRequest - ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.ThrottlingException - The throttling limit has been exceeded.public DisassociateFlowResult disassociateFlow(DisassociateFlowRequest request)
Disassociates a connect resource from a flow.
disassociateFlow in interface AmazonConnectdisassociateFlowRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public DisassociateInstanceStorageConfigResult disassociateInstanceStorageConfig(DisassociateInstanceStorageConfigRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Removes the storage type configurations for the specified resource type and association ID.
disassociateInstanceStorageConfig in interface AmazonConnectdisassociateInstanceStorageConfigRequest - ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public DisassociateLambdaFunctionResult disassociateLambdaFunction(DisassociateLambdaFunctionRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Remove the Lambda function from the dropdown options available in the relevant flow blocks.
disassociateLambdaFunction in interface AmazonConnectdisassociateLambdaFunctionRequest - ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public DisassociateLexBotResult disassociateLexBot(DisassociateLexBotRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Revokes authorization from the specified instance to access the specified Amazon Lex bot.
disassociateLexBot in interface AmazonConnectdisassociateLexBotRequest - ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public DisassociatePhoneNumberContactFlowResult disassociatePhoneNumberContactFlow(DisassociatePhoneNumberContactFlowRequest request)
Removes the flow association from a phone number claimed to your Amazon Connect instance.
If the number is claimed to a traffic distribution group, and you are calling this API using an instance in the
Amazon Web Services Region where the traffic distribution group was created, you can use either a full phone
number ARN or UUID value for the PhoneNumberId URI request parameter. However, if the number is
claimed to a traffic distribution group and you are calling this API using an instance in the alternate Amazon
Web Services Region associated with the traffic distribution group, you must provide a full phone number ARN. If
a UUID is provided in this scenario, you will receive a ResourceNotFoundException.
disassociatePhoneNumberContactFlow in interface AmazonConnectdisassociatePhoneNumberContactFlowRequest - InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.AccessDeniedException - You do not have sufficient permissions to perform this action.public DisassociateQueueQuickConnectsResult disassociateQueueQuickConnects(DisassociateQueueQuickConnectsRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Disassociates a set of quick connects from a queue.
disassociateQueueQuickConnects in interface AmazonConnectdisassociateQueueQuickConnectsRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DisassociateRoutingProfileQueuesResult disassociateRoutingProfileQueues(DisassociateRoutingProfileQueuesRequest request)
Disassociates a set of queues from a routing profile.
disassociateRoutingProfileQueues in interface AmazonConnectdisassociateRoutingProfileQueuesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DisassociateSecurityKeyResult disassociateSecurityKey(DisassociateSecurityKeyRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Deletes the specified security key.
disassociateSecurityKey in interface AmazonConnectdisassociateSecurityKeyRequest - ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public DisassociateTrafficDistributionGroupUserResult disassociateTrafficDistributionGroupUser(DisassociateTrafficDistributionGroupUserRequest request)
Disassociates an agent from a traffic distribution group.
disassociateTrafficDistributionGroupUser in interface AmazonConnectdisassociateTrafficDistributionGroupUserRequest - InvalidRequestException - The request is not valid.AccessDeniedException - You do not have sufficient permissions to perform this action.ThrottlingException - The throttling limit has been exceeded.ResourceNotFoundException - The specified resource was not found.ResourceConflictException - A resource already has that name.InternalServiceException - Request processing failed because of an error or failure with the service.public DisassociateUserProficienciesResult disassociateUserProficiencies(DisassociateUserProficienciesRequest request)
Disassociates a set of proficiencies from a user.
disassociateUserProficiencies in interface AmazonConnectdisassociateUserProficienciesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public DismissUserContactResult dismissUserContact(DismissUserContactRequest request)
Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to
receive a new routed contact. Contacts can only be dismissed if they are in a MISSED,
ERROR, ENDED, or REJECTED state in the Agent Event Stream.
dismissUserContact in interface AmazonConnectdismissUserContactRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.AccessDeniedException - You do not have sufficient permissions to perform this action.InternalServiceException - Request processing failed because of an error or failure with the service.public GetAttachedFileResult getAttachedFile(GetAttachedFileRequest request)
Provides a pre-signed URL for download of an approved attached file. This API also returns metadata about the
attached file. It will only return a downloadURL if the status of the attached file is APPROVED.
getAttachedFile in interface AmazonConnectgetAttachedFileRequest - Request to GetAttachedFile API.AccessDeniedException - You do not have sufficient permissions to perform this action.InvalidRequestException - The request is not valid.InternalServiceException - Request processing failed because of an error or failure with the service.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.public GetContactAttributesResult getContactAttributes(GetContactAttributesRequest request)
Retrieves the contact attributes for the specified contact.
getContactAttributes in interface AmazonConnectgetContactAttributesRequest - InvalidRequestException - The request is not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.public GetCurrentMetricDataResult getCurrentMetricData(GetCurrentMetricDataRequest request)
Gets the real-time metric data from the specified Amazon Connect instance.
For a description of each metric, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.
getCurrentMetricData in interface AmazonConnectgetCurrentMetricDataRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.ResourceNotFoundException - The specified resource was not found.public GetCurrentUserDataResult getCurrentUserData(GetCurrentUserDataRequest request)
Gets the real-time active user data from the specified Amazon Connect instance.
getCurrentUserData in interface AmazonConnectgetCurrentUserDataRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.ResourceNotFoundException - The specified resource was not found.public GetFederationTokenResult getFederationToken(GetFederationTokenRequest request)
Supports SAML sign-in for Amazon Connect. Retrieves a token for federation. The token is for the Amazon Connect user which corresponds to the IAM credentials that were used to invoke this action.
For more information about how SAML sign-in works in Amazon Connect, see Configure SAML with IAM for Amazon Connect in the Amazon Connect Administrator Guide.
This API doesn't support root users. If you try to invoke GetFederationToken with root credentials, an error message similar to the following one appears:
Provided identity: Principal: .... User: .... cannot be used for federation with Amazon Connect
getFederationToken in interface AmazonConnectgetFederationTokenRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.UserNotFoundException - No user with the specified credentials was found in the Amazon Connect instance.InternalServiceException - Request processing failed because of an error or failure with the service.DuplicateResourceException - A resource with the specified name already exists.public GetFlowAssociationResult getFlowAssociation(GetFlowAssociationRequest request)
Retrieves the flow associated for a given resource.
getFlowAssociation in interface AmazonConnectgetFlowAssociationRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public GetMetricDataResult getMetricData(GetMetricDataRequest request)
Gets historical metric data from the specified Amazon Connect instance.
For a description of each historical metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.
We recommend using the GetMetricDataV2 API.
It provides more flexibility, features, and the ability to query longer time ranges than
GetMetricData. Use it to retrieve historical agent and contact metrics for the last 3 months, at
varying intervals. You can also use it to build custom dashboards to measure historical queue and agent
performance. For example, you can track the number of incoming contacts for the last 7 days, with data split by
day, to see how contact volume changed per day of the week.
getMetricData in interface AmazonConnectgetMetricDataRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.ResourceNotFoundException - The specified resource was not found.public GetMetricDataV2Result getMetricDataV2(GetMetricDataV2Request request)
Gets metric data from the specified Amazon Connect instance.
GetMetricDataV2 offers more features than GetMetricData, the
previous version of this API. It has new metrics, offers filtering at a metric level, and offers the ability to
filter and group data by channels, queues, routing profiles, agents, and agent hierarchy levels. It can retrieve
historical data for the last 3 months, at varying intervals.
For a description of the historical metrics that are supported by GetMetricDataV2 and
GetMetricData, see Historical
metrics definitions in the Amazon Connect Administrator Guide.
getMetricDataV2 in interface AmazonConnectgetMetricDataV2Request - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.ResourceNotFoundException - The specified resource was not found.public GetPromptFileResult getPromptFile(GetPromptFileRequest request)
Gets the prompt file.
getPromptFile in interface AmazonConnectgetPromptFileRequest - InvalidParameterException - One or more of the specified parameters are not valid.InvalidRequestException - The request is not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public GetTaskTemplateResult getTaskTemplate(GetTaskTemplateRequest request)
Gets details about a specific task template in the specified Amazon Connect instance.
getTaskTemplate in interface AmazonConnectgetTaskTemplateRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public GetTrafficDistributionResult getTrafficDistribution(GetTrafficDistributionRequest request)
Retrieves the current traffic distribution for a given traffic distribution group.
getTrafficDistribution in interface AmazonConnectgetTrafficDistributionRequest - InvalidRequestException - The request is not valid.AccessDeniedException - You do not have sufficient permissions to perform this action.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.public ImportPhoneNumberResult importPhoneNumber(ImportPhoneNumberRequest request)
Imports a claimed phone number from an external service, such as Amazon Pinpoint, into an Amazon Connect instance. You can call this API only in the same Amazon Web Services Region where the Amazon Connect instance was created.
Call the DescribePhoneNumber
API to verify the status of a previous ImportPhoneNumber operation.
If you plan to claim or import numbers and then release numbers frequently, contact us for a service quota exception. Otherwise, it is possible you will be blocked from claiming and releasing any more numbers until up to 180 days past the oldest number released has expired.
By default you can claim or import and then release up to 200% of your maximum number of active phone numbers. If you claim or import and then release phone numbers using the UI or API during a rolling 180 day cycle that exceeds 200% of your phone number service level quota, you will be blocked from claiming or importing any more numbers until 180 days past the oldest number released has expired.
For example, if you already have 99 claimed or imported numbers and a service level quota of 99 phone numbers, and in any 180 day period you release 99, claim 99, and then release 99, you will have exceeded the 200% limit. At that point you are blocked from claiming any more numbers until you open an Amazon Web Services Support ticket.
importPhoneNumber in interface AmazonConnectimportPhoneNumberRequest - InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.IdempotencyException - An entity with the same name already exists.AccessDeniedException - You do not have sufficient permissions to perform this action.public ListAgentStatusesResult listAgentStatuses(ListAgentStatusesRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Lists agent statuses.
listAgentStatuses in interface AmazonConnectlistAgentStatusesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListAnalyticsDataAssociationsResult listAnalyticsDataAssociations(ListAnalyticsDataAssociationsRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Lists the association status of requested dataset ID for a given Amazon Connect instance.
listAnalyticsDataAssociations in interface AmazonConnectlistAnalyticsDataAssociationsRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListApprovedOriginsResult listApprovedOrigins(ListApprovedOriginsRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Returns a paginated list of all approved origins associated with the instance.
listApprovedOrigins in interface AmazonConnectlistApprovedOriginsRequest - ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public ListAuthenticationProfilesResult listAuthenticationProfiles(ListAuthenticationProfilesRequest request)
This API is in preview release for Amazon Connect and is subject to change. To request access to this API, contact Amazon Web Services Support.
Provides summary information about the authentication profiles in a specified Amazon Connect instance.
listAuthenticationProfiles in interface AmazonConnectlistAuthenticationProfilesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListBotsResult listBots(ListBotsRequest request)
This API is in preview release for Amazon Connect and is subject to change.
For the specified version of Amazon Lex, returns a paginated list of all the Amazon Lex bots currently associated with the instance. Use this API to returns both Amazon Lex V1 and V2 bots.
listBots in interface AmazonConnectlistBotsRequest - ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.ThrottlingException - The throttling limit has been exceeded.public ListContactEvaluationsResult listContactEvaluations(ListContactEvaluationsRequest request)
Lists contact evaluations in the specified Amazon Connect instance.
listContactEvaluations in interface AmazonConnectlistContactEvaluationsRequest - InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListContactFlowModulesResult listContactFlowModules(ListContactFlowModulesRequest request)
Provides information about the flow modules for the specified Amazon Connect instance.
listContactFlowModules in interface AmazonConnectlistContactFlowModulesRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListContactFlowsResult listContactFlows(ListContactFlowsRequest request)
Provides information about the flows for the specified Amazon Connect instance.
You can also create and update flows using the Amazon Connect Flow language.
For more information about flows, see Flows in the Amazon Connect Administrator Guide.
listContactFlows in interface AmazonConnectlistContactFlowsRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListContactReferencesResult listContactReferences(ListContactReferencesRequest request)
This API is in preview release for Amazon Connect and is subject to change.
For the specified referenceTypes, returns a list of references associated with the contact.
References are links to documents that are related to a contact, such as emails, attachments, or URLs.
listContactReferences in interface AmazonConnectlistContactReferencesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.public ListDefaultVocabulariesResult listDefaultVocabularies(ListDefaultVocabulariesRequest request)
Lists the default vocabularies for the specified Amazon Connect instance.
listDefaultVocabularies in interface AmazonConnectlistDefaultVocabulariesRequest - InvalidRequestException - The request is not valid.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.AccessDeniedException - You do not have sufficient permissions to perform this action.public ListEvaluationFormVersionsResult listEvaluationFormVersions(ListEvaluationFormVersionsRequest request)
Lists versions of an evaluation form in the specified Amazon Connect instance.
listEvaluationFormVersions in interface AmazonConnectlistEvaluationFormVersionsRequest - InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListEvaluationFormsResult listEvaluationForms(ListEvaluationFormsRequest request)
Lists evaluation forms in the specified Amazon Connect instance.
listEvaluationForms in interface AmazonConnectlistEvaluationFormsRequest - InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListFlowAssociationsResult listFlowAssociations(ListFlowAssociationsRequest request)
List the flow association based on the filters.
listFlowAssociations in interface AmazonConnectlistFlowAssociationsRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public ListHoursOfOperationsResult listHoursOfOperations(ListHoursOfOperationsRequest request)
Provides information about the hours of operation for the specified Amazon Connect instance.
For more information about hours of operation, see Set the Hours of Operation for a Queue in the Amazon Connect Administrator Guide.
listHoursOfOperations in interface AmazonConnectlistHoursOfOperationsRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListInstanceAttributesResult listInstanceAttributes(ListInstanceAttributesRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Returns a paginated list of all attribute types for the given instance.
listInstanceAttributes in interface AmazonConnectlistInstanceAttributesRequest - ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public ListInstanceStorageConfigsResult listInstanceStorageConfigs(ListInstanceStorageConfigsRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Returns a paginated list of storage configs for the identified instance and resource type.
listInstanceStorageConfigs in interface AmazonConnectlistInstanceStorageConfigsRequest - ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public ListInstancesResult listInstances(ListInstancesRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Return a list of instances which are in active state, creation-in-progress state, and failed state. Instances that aren't successfully created (they are in a failed state) are returned only for 24 hours after the CreateInstance API was invoked.
listInstances in interface AmazonConnectlistInstancesRequest - InvalidRequestException - The request is not valid.InternalServiceException - Request processing failed because of an error or failure with the service.public ListIntegrationAssociationsResult listIntegrationAssociations(ListIntegrationAssociationsRequest request)
Provides summary information about the Amazon Web Services resource associations for the specified Amazon Connect instance.
listIntegrationAssociations in interface AmazonConnectlistIntegrationAssociationsRequest - ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.ThrottlingException - The throttling limit has been exceeded.public ListLambdaFunctionsResult listLambdaFunctions(ListLambdaFunctionsRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Returns a paginated list of all Lambda functions that display in the dropdown options in the relevant flow blocks.
listLambdaFunctions in interface AmazonConnectlistLambdaFunctionsRequest - ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public ListLexBotsResult listLexBots(ListLexBotsRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Returns a paginated list of all the Amazon Lex V1 bots currently associated with the instance. To return both Amazon Lex V1 and V2 bots, use the ListBots API.
listLexBots in interface AmazonConnectlistLexBotsRequest - ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public ListPhoneNumbersResult listPhoneNumbers(ListPhoneNumbersRequest request)
Provides information about the phone numbers for the specified Amazon Connect instance.
For more information about phone numbers, see Set Up Phone Numbers for Your Contact Center in the Amazon Connect Administrator Guide.
We recommend using ListPhoneNumbersV2
to return phone number types. ListPhoneNumbers doesn't support number types UIFN,
SHARED, THIRD_PARTY_TF, and THIRD_PARTY_DID. While it returns numbers of
those types, it incorrectly lists them as TOLL_FREE or DID.
The phone number Arn value that is returned from each of the items in the PhoneNumberSummaryList cannot be used to tag phone number resources. It will fail with a
ResourceNotFoundException. Instead, use the ListPhoneNumbersV2
API. It returns the new phone number ARN that can be used to tag phone number resources.
listPhoneNumbers in interface AmazonConnectlistPhoneNumbersRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListPhoneNumbersV2Result listPhoneNumbersV2(ListPhoneNumbersV2Request request)
Lists phone numbers claimed to your Amazon Connect instance or traffic distribution group. If the provided
TargetArn is a traffic distribution group, you can call this API in both Amazon Web Services Regions
associated with traffic distribution group.
For more information about phone numbers, see Set Up Phone Numbers for Your Contact Center in the Amazon Connect Administrator Guide.
When given an instance ARN, ListPhoneNumbersV2 returns only the phone numbers claimed to the
instance.
When given a traffic distribution group ARN ListPhoneNumbersV2 returns only the phone numbers
claimed to the traffic distribution group.
listPhoneNumbersV2 in interface AmazonConnectlistPhoneNumbersV2Request - InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.AccessDeniedException - You do not have sufficient permissions to perform this action.public ListPredefinedAttributesResult listPredefinedAttributes(ListPredefinedAttributesRequest request)
Lists predefined attributes for the specified Amazon Connect instance.
listPredefinedAttributes in interface AmazonConnectlistPredefinedAttributesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListPromptsResult listPrompts(ListPromptsRequest request)
Provides information about the prompts for the specified Amazon Connect instance.
listPrompts in interface AmazonConnectlistPromptsRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListQueueQuickConnectsResult listQueueQuickConnects(ListQueueQuickConnectsRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Lists the quick connects associated with a queue.
listQueueQuickConnects in interface AmazonConnectlistQueueQuickConnectsRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListQueuesResult listQueues(ListQueuesRequest request)
Provides information about the queues for the specified Amazon Connect instance.
If you do not specify a QueueTypes parameter, both standard and agent queues are returned. This
might cause an unexpected truncation of results if you have more than 1000 agents and you limit the number of
results of the API call in code.
For more information about queues, see Queues: Standard and Agent in the Amazon Connect Administrator Guide.
listQueues in interface AmazonConnectlistQueuesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListQuickConnectsResult listQuickConnects(ListQuickConnectsRequest request)
Provides information about the quick connects for the specified Amazon Connect instance.
listQuickConnects in interface AmazonConnectlistQuickConnectsRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListRealtimeContactAnalysisSegmentsV2Result listRealtimeContactAnalysisSegmentsV2(ListRealtimeContactAnalysisSegmentsV2Request request)
Provides a list of analysis segments for a real-time analysis session.
listRealtimeContactAnalysisSegmentsV2 in interface AmazonConnectlistRealtimeContactAnalysisSegmentsV2Request - OutputTypeNotFoundException - Thrown for analyzed content when requested OutputType was not enabled for a given contact. For example,
if an OutputType.Raw was requested for a contact that had `RedactedOnly` Redaction policy set in Contact
flow.AccessDeniedException - You do not have sufficient permissions to perform this action.ResourceNotFoundException - The specified resource was not found.InvalidRequestException - The request is not valid.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.public ListRoutingProfileQueuesResult listRoutingProfileQueues(ListRoutingProfileQueuesRequest request)
Lists the queues associated with a routing profile.
listRoutingProfileQueues in interface AmazonConnectlistRoutingProfileQueuesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListRoutingProfilesResult listRoutingProfiles(ListRoutingProfilesRequest request)
Provides summary information about the routing profiles for the specified Amazon Connect instance.
For more information about routing profiles, see Routing Profiles and Create a Routing Profile in the Amazon Connect Administrator Guide.
listRoutingProfiles in interface AmazonConnectlistRoutingProfilesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListRulesResult listRules(ListRulesRequest request)
List all rules for the specified Amazon Connect instance.
listRules in interface AmazonConnectlistRulesRequest - InvalidRequestException - The request is not valid.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.AccessDeniedException - You do not have sufficient permissions to perform this action.ResourceNotFoundException - The specified resource was not found.public ListSecurityKeysResult listSecurityKeys(ListSecurityKeysRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Returns a paginated list of all security keys associated with the instance.
listSecurityKeys in interface AmazonConnectlistSecurityKeysRequest - ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public ListSecurityProfileApplicationsResult listSecurityProfileApplications(ListSecurityProfileApplicationsRequest request)
Returns a list of third-party applications in a specific security profile.
listSecurityProfileApplications in interface AmazonConnectlistSecurityProfileApplicationsRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListSecurityProfilePermissionsResult listSecurityProfilePermissions(ListSecurityProfilePermissionsRequest request)
Lists the permissions granted to a security profile.
listSecurityProfilePermissions in interface AmazonConnectlistSecurityProfilePermissionsRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListSecurityProfilesResult listSecurityProfiles(ListSecurityProfilesRequest request)
Provides summary information about the security profiles for the specified Amazon Connect instance.
For more information about security profiles, see Security Profiles in the Amazon Connect Administrator Guide.
listSecurityProfiles in interface AmazonConnectlistSecurityProfilesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListTagsForResourceResult listTagsForResource(ListTagsForResourceRequest request)
Lists the tags for the specified resource.
For sample policies that use tags, see Amazon Connect Identity-Based Policy Examples in the Amazon Connect Administrator Guide.
listTagsForResource in interface AmazonConnectlistTagsForResourceRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.InternalServiceException - Request processing failed because of an error or failure with the service.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.public ListTaskTemplatesResult listTaskTemplates(ListTaskTemplatesRequest request)
Lists task templates for the specified Amazon Connect instance.
listTaskTemplates in interface AmazonConnectlistTaskTemplatesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListTrafficDistributionGroupUsersResult listTrafficDistributionGroupUsers(ListTrafficDistributionGroupUsersRequest request)
Lists traffic distribution group users.
listTrafficDistributionGroupUsers in interface AmazonConnectlistTrafficDistributionGroupUsersRequest - ResourceNotFoundException - The specified resource was not found.InvalidRequestException - The request is not valid.AccessDeniedException - You do not have sufficient permissions to perform this action.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListTrafficDistributionGroupsResult listTrafficDistributionGroups(ListTrafficDistributionGroupsRequest request)
Lists traffic distribution groups.
listTrafficDistributionGroups in interface AmazonConnectlistTrafficDistributionGroupsRequest - InvalidRequestException - The request is not valid.AccessDeniedException - You do not have sufficient permissions to perform this action.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListUseCasesResult listUseCases(ListUseCasesRequest request)
Lists the use cases for the integration association.
listUseCases in interface AmazonConnectlistUseCasesRequest - Provides summary information about the use cases for the specified integration association.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.ThrottlingException - The throttling limit has been exceeded.public ListUserHierarchyGroupsResult listUserHierarchyGroups(ListUserHierarchyGroupsRequest request)
Provides summary information about the hierarchy groups for the specified Amazon Connect instance.
For more information about agent hierarchies, see Set Up Agent Hierarchies in the Amazon Connect Administrator Guide.
listUserHierarchyGroups in interface AmazonConnectlistUserHierarchyGroupsRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListUserProficienciesResult listUserProficiencies(ListUserProficienciesRequest request)
Lists proficiencies associated with a user.
listUserProficiencies in interface AmazonConnectlistUserProficienciesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListUsersResult listUsers(ListUsersRequest request)
Provides summary information about the users for the specified Amazon Connect instance.
listUsers in interface AmazonConnectlistUsersRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public ListViewVersionsResult listViewVersions(ListViewVersionsRequest request)
Returns all the available versions for the specified Amazon Connect instance and view identifier.
Results will be sorted from highest to lowest.
listViewVersions in interface AmazonConnectlistViewVersionsRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.TooManyRequestsException - Displayed when rate-related API limits are exceeded.public ListViewsResult listViews(ListViewsRequest request)
Returns views in the given instance.
Results are sorted primarily by type, and secondarily by name.
listViews in interface AmazonConnectlistViewsRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.TooManyRequestsException - Displayed when rate-related API limits are exceeded.public MonitorContactResult monitorContact(MonitorContactRequest request)
Initiates silent monitoring of a contact. The Contact Control Panel (CCP) of the user specified by userId will be set to silent monitoring mode on the contact.
monitorContact in interface AmazonConnectmonitorContactRequest - InvalidRequestException - The request is not valid.IdempotencyException - An entity with the same name already exists.AccessDeniedException - You do not have sufficient permissions to perform this action.ResourceNotFoundException - The specified resource was not found.ServiceQuotaExceededException - The service quota has been exceeded.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public PauseContactResult pauseContact(PauseContactRequest request)
Allows pausing an ongoing task contact.
pauseContact in interface AmazonConnectpauseContactRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.LimitExceededException - The allowed limit for the resource has been exceeded.ConflictException - Operation cannot be performed at this time as there is a conflict with another operation or contact
state.public PutUserStatusResult putUserStatus(PutUserStatusRequest request)
Changes the current status of a user or agent in Amazon Connect. If the agent is currently handling a contact, this sets the agent's next status.
For more information, see Agent status and Set your next status in the Amazon Connect Administrator Guide.
putUserStatus in interface AmazonConnectputUserStatusRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.AccessDeniedException - You do not have sufficient permissions to perform this action.InternalServiceException - Request processing failed because of an error or failure with the service.public ReleasePhoneNumberResult releasePhoneNumber(ReleasePhoneNumberRequest request)
Releases a phone number previously claimed to an Amazon Connect instance or traffic distribution group. You can call this API only in the Amazon Web Services Region where the number was claimed.
To release phone numbers from a traffic distribution group, use the ReleasePhoneNumber API, not the
Amazon Connect admin website.
After releasing a phone number, the phone number enters into a cooldown period for up to 180 days. It cannot be searched for or claimed again until the period has ended. If you accidentally release a phone number, contact Amazon Web Services Support.
If you plan to claim and release numbers frequently, contact us for a service quota exception. Otherwise, it is possible you will be blocked from claiming and releasing any more numbers until up to 180 days past the oldest number released has expired.
By default you can claim and release up to 200% of your maximum number of active phone numbers. If you claim and release phone numbers using the UI or API during a rolling 180 day cycle that exceeds 200% of your phone number service level quota, you will be blocked from claiming any more numbers until 180 days past the oldest number released has expired.
For example, if you already have 99 claimed numbers and a service level quota of 99 phone numbers, and in any 180 day period you release 99, claim 99, and then release 99, you will have exceeded the 200% limit. At that point you are blocked from claiming any more numbers until you open an Amazon Web Services support ticket.
releasePhoneNumber in interface AmazonConnectreleasePhoneNumberRequest - InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.ResourceInUseException - That resource is already in use. Please try another.IdempotencyException - An entity with the same name already exists.AccessDeniedException - You do not have sufficient permissions to perform this action.public ReplicateInstanceResult replicateInstance(ReplicateInstanceRequest request)
Replicates an Amazon Connect instance in the specified Amazon Web Services Region and copies configuration information for Amazon Connect resources across Amazon Web Services Regions.
For more information about replicating an Amazon Connect instance, see Create a replica of your existing Amazon Connect instance in the Amazon Connect Administrator Guide.
replicateInstance in interface AmazonConnectreplicateInstanceRequest - InvalidRequestException - The request is not valid.AccessDeniedException - You do not have sufficient permissions to perform this action.ServiceQuotaExceededException - The service quota has been exceeded.ThrottlingException - The throttling limit has been exceeded.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.ResourceNotReadyException - The resource is not ready.ResourceConflictException - A resource already has that name.public ResumeContactResult resumeContact(ResumeContactRequest request)
Allows resuming a task contact in a paused state.
resumeContact in interface AmazonConnectresumeContactRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.ConflictException - Operation cannot be performed at this time as there is a conflict with another operation or contact
state.public ResumeContactRecordingResult resumeContactRecording(ResumeContactRecordingRequest request)
When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording whatever recording is selected in the flow configuration: call, screen, or both. If only call recording or only screen recording is enabled, then it would resume.
Voice and screen recordings are supported.
resumeContactRecording in interface AmazonConnectresumeContactRecordingRequest - InvalidRequestException - The request is not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.public SearchAgentStatusesResult searchAgentStatuses(SearchAgentStatusesRequest request)
Searches AgentStatuses in an Amazon Connect instance, with optional filtering.
searchAgentStatuses in interface AmazonConnectsearchAgentStatusesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public SearchAvailablePhoneNumbersResult searchAvailablePhoneNumbers(SearchAvailablePhoneNumbersRequest request)
Searches for available phone numbers that you can claim to your Amazon Connect instance or traffic distribution
group. If the provided TargetArn is a traffic distribution group, you can call this API in both
Amazon Web Services Regions associated with the traffic distribution group.
searchAvailablePhoneNumbers in interface AmazonConnectsearchAvailablePhoneNumbersRequest - InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.AccessDeniedException - You do not have sufficient permissions to perform this action.public SearchContactFlowModulesResult searchContactFlowModules(SearchContactFlowModulesRequest request)
Searches the flow modules in an Amazon Connect instance, with optional filtering.
searchContactFlowModules in interface AmazonConnectsearchContactFlowModulesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public SearchContactFlowsResult searchContactFlows(SearchContactFlowsRequest request)
Searches the contact flows in an Amazon Connect instance, with optional filtering.
searchContactFlows in interface AmazonConnectsearchContactFlowsRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public SearchContactsResult searchContacts(SearchContactsRequest request)
Searches contacts in an Amazon Connect instance.
searchContacts in interface AmazonConnectsearchContactsRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.public SearchHoursOfOperationsResult searchHoursOfOperations(SearchHoursOfOperationsRequest request)
Searches the hours of operation in an Amazon Connect instance, with optional filtering.
searchHoursOfOperations in interface AmazonConnectsearchHoursOfOperationsRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public SearchPredefinedAttributesResult searchPredefinedAttributes(SearchPredefinedAttributesRequest request)
Predefined attributes that meet certain criteria.
searchPredefinedAttributes in interface AmazonConnectsearchPredefinedAttributesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public SearchPromptsResult searchPrompts(SearchPromptsRequest request)
Searches prompts in an Amazon Connect instance, with optional filtering.
searchPrompts in interface AmazonConnectsearchPromptsRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public SearchQueuesResult searchQueues(SearchQueuesRequest request)
Searches queues in an Amazon Connect instance, with optional filtering.
searchQueues in interface AmazonConnectsearchQueuesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public SearchQuickConnectsResult searchQuickConnects(SearchQuickConnectsRequest request)
Searches quick connects in an Amazon Connect instance, with optional filtering.
searchQuickConnects in interface AmazonConnectsearchQuickConnectsRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public SearchResourceTagsResult searchResourceTags(SearchResourceTagsRequest request)
Searches tags used in an Amazon Connect instance using optional search criteria.
searchResourceTags in interface AmazonConnectsearchResourceTagsRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.MaximumResultReturnedException - Maximum number (1000) of tags have been returned with current request. Consider changing request
parameters to get more tags.public SearchRoutingProfilesResult searchRoutingProfiles(SearchRoutingProfilesRequest request)
Searches routing profiles in an Amazon Connect instance, with optional filtering.
searchRoutingProfiles in interface AmazonConnectsearchRoutingProfilesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public SearchSecurityProfilesResult searchSecurityProfiles(SearchSecurityProfilesRequest request)
Searches security profiles in an Amazon Connect instance, with optional filtering.
searchSecurityProfiles in interface AmazonConnectsearchSecurityProfilesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public SearchUserHierarchyGroupsResult searchUserHierarchyGroups(SearchUserHierarchyGroupsRequest request)
Searches UserHierarchyGroups in an Amazon Connect instance, with optional filtering.
The UserHierarchyGroup with "LevelId": "0" is the foundation for building levels on top of an
instance. It is not user-definable, nor is it visible in the UI.
searchUserHierarchyGroups in interface AmazonConnectsearchUserHierarchyGroupsRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public SearchUsersResult searchUsers(SearchUsersRequest request)
Searches users in an Amazon Connect instance, with optional filtering.
AfterContactWorkTimeLimit is returned in milliseconds.
searchUsers in interface AmazonConnectsearchUsersRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public SearchVocabulariesResult searchVocabularies(SearchVocabulariesRequest request)
Searches for vocabularies within a specific Amazon Connect instance using State,
NameStartsWith, and LanguageCode.
searchVocabularies in interface AmazonConnectsearchVocabulariesRequest - InvalidRequestException - The request is not valid.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.AccessDeniedException - You do not have sufficient permissions to perform this action.public SendChatIntegrationEventResult sendChatIntegrationEvent(SendChatIntegrationEventRequest request)
Processes chat integration events from Amazon Web Services or external integrations to Amazon Connect. A chat integration event includes:
SourceId, DestinationId, and Subtype: a set of identifiers, uniquely representing a chat
ChatEvent: details of the chat action to perform such as sending a message, event, or disconnecting from a chat
When a chat integration event is sent with chat identifiers that do not map to an active chat contact, a new chat contact is also created before handling chat action.
Access to this API is currently restricted to Amazon Pinpoint for supporting SMS integration.
sendChatIntegrationEvent in interface AmazonConnectsendChatIntegrationEventRequest - InvalidRequestException - The request is not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.AccessDeniedException - You do not have sufficient permissions to perform this action.public StartAttachedFileUploadResult startAttachedFileUpload(StartAttachedFileUploadRequest request)
Provides a pre-signed Amazon S3 URL in response for uploading your content.
You may only use this API to upload attachments to an Amazon Connect Case.
startAttachedFileUpload in interface AmazonConnectstartAttachedFileUploadRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.InvalidRequestException - The request is not valid.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.ResourceConflictException - A resource already has that name.ServiceQuotaExceededException - The service quota has been exceeded.public StartChatContactResult startChatContact(StartChatContactRequest request)
Initiates a flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Amazon Connect Participant Service.
When a new chat contact is successfully created, clients must subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking CreateParticipantConnection with WEBSOCKET and CONNECTION_CREDENTIALS.
A 429 error occurs in the following situations:
API rate limit is exceeded. API TPS throttling returns a TooManyRequests exception.
The quota for
concurrent active chats is exceeded. Active chat throttling returns a LimitExceededException.
If you use the ChatDurationInMinutes parameter and receive a 400 error, your account may not support
the ability to configure custom chat durations. For more information, contact Amazon Web Services Support.
For more information about chat, see the following topics in the Amazon Connect Administrator Guide:
startChatContact in interface AmazonConnectstartChatContactRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.LimitExceededException - The allowed limit for the resource has been exceeded.public StartContactEvaluationResult startContactEvaluation(StartContactEvaluationRequest request)
Starts an empty evaluation in the specified Amazon Connect instance, using the given evaluation form for the particular contact. The evaluation form version used for the contact evaluation corresponds to the currently activated version. If no version is activated for the evaluation form, the contact evaluation cannot be started.
Evaluations created through the public API do not contain answer values suggested from automation.
startContactEvaluation in interface AmazonConnectstartContactEvaluationRequest - InternalServiceException - Request processing failed because of an error or failure with the service.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.ServiceQuotaExceededException - The service quota has been exceeded.ResourceConflictException - A resource already has that name.public StartContactRecordingResult startContactRecording(StartContactRecordingRequest request)
Starts recording the contact:
If the API is called before the agent joins the call, recording starts when the agent joins the call.
If the API is called after the agent joins the call, recording starts at the time of the API call.
StartContactRecording is a one-time action. For example, if you use StopContactRecording to stop recording an ongoing call, you can't use StartContactRecording to restart it. For scenarios where the recording has started and you want to suspend and resume it, such as when collecting sensitive information (for example, a credit card number), use SuspendContactRecording and ResumeContactRecording.
You can use this API to override the recording behavior configured in the Set recording behavior block.
Only voice recordings are supported at this time.
startContactRecording in interface AmazonConnectstartContactRecordingRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.public StartContactStreamingResult startContactStreaming(StartContactStreamingRequest request)
Initiates real-time message streaming for a new chat contact.
For more information about message streaming, see Enable real-time chat message streaming in the Amazon Connect Administrator Guide.
For more information about chat, see the following topics in the Amazon Connect Administrator Guide:
startContactStreaming in interface AmazonConnectstartContactStreamingRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.LimitExceededException - The allowed limit for the resource has been exceeded.public StartOutboundVoiceContactResult startOutboundVoiceContact(StartOutboundVoiceContactRequest request)
Places an outbound call to a contact, and then initiates the flow. It performs the actions in the flow that's
specified (in ContactFlowId).
Agents do not initiate the outbound API, which means that they do not dial the contact. If the flow places an outbound call to a contact, and then puts the contact in queue, the call is then routed to the agent, like any other inbound case.
There is a 60-second dialing timeout for this operation. If the call is not connected after 60 seconds, it fails.
UK numbers with a 447 prefix are not allowed by default. Before you can dial these UK mobile numbers, you must submit a service quota increase request. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide.
Campaign calls are not allowed by default. Before you can make a call with TrafficType =
CAMPAIGN, you must submit a service quota increase request to the quota Amazon Connect campaigns.
startOutboundVoiceContact in interface AmazonConnectstartOutboundVoiceContactRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.LimitExceededException - The allowed limit for the resource has been exceeded.DestinationNotAllowedException - Outbound calls to the destination number are not allowed.OutboundContactNotPermittedException - The contact is not permitted.public StartTaskContactResult startTaskContact(StartTaskContactRequest request)
Initiates a flow to start a new task contact. For more information about task contacts, see Concepts: Tasks in Amazon Connect in the Amazon Connect Administrator Guide.
When using PreviousContactId and RelatedContactId input parameters, note the following:
PreviousContactId
Any updates to user-defined task contact attributes on any contact linked through the same
PreviousContactId will affect every contact in the chain.
There can be a maximum of 12 linked task contacts in a chain. That is, 12 task contacts can be created that share
the same PreviousContactId.
RelatedContactId
Copies contact attributes from the related task contact to the new contact.
Any update on attributes in a new task contact does not update attributes on previous contact.
There’s no limit on the number of task contacts that can be created that use the same
RelatedContactId.
In addition, when calling StartTaskContact include only one of these parameters: ContactFlowID,
QuickConnectID, or TaskTemplateID. Only one parameter is required as long as the task
template has a flow configured to run it. If more than one parameter is specified, or only the
TaskTemplateID is specified but it does not have a flow configured, the request returns an error
because Amazon Connect cannot identify the unique flow to run when the task is created.
A ServiceQuotaExceededException occurs when the number of open tasks exceeds the active tasks quota
or there are already 12 tasks referencing the same PreviousContactId. For more information about
service quotas for task contacts, see Amazon Connect
service quotas in the Amazon Connect Administrator Guide.
startTaskContact in interface AmazonConnectstartTaskContactRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.ServiceQuotaExceededException - The service quota has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public StartWebRTCContactResult startWebRTCContact(StartWebRTCContactRequest request)
Places an inbound in-app, web, or video call to a contact, and then initiates the flow. It performs the actions in the flow that are specified (in ContactFlowId) and present in the Amazon Connect instance (specified as InstanceId).
startWebRTCContact in interface AmazonConnectstartWebRTCContactRequest - InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.LimitExceededException - The allowed limit for the resource has been exceeded.ResourceNotFoundException - The specified resource was not found.public StopContactResult stopContact(StopContactRequest request)
Ends the specified contact. Use this API to stop queued callbacks. It does not work for voice contacts that use the following initiation methods:
DISCONNECT
TRANSFER
QUEUE_TRANSFER
EXTERNAL_OUTBOUND
MONITOR
Chat and task contacts can be terminated in any state, regardless of initiation method.
stopContact in interface AmazonConnectstopContactRequest - InvalidRequestException - The request is not valid.ContactNotFoundException - The contact with the specified ID is not active or does not exist. Applies to Voice calls only, not to
Chat or Task contacts.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.public StopContactRecordingResult stopContactRecording(StopContactRecordingRequest request)
Stops recording a call when a contact is being recorded. StopContactRecording is a one-time action. If you use StopContactRecording to stop recording an ongoing call, you can't use StartContactRecording to restart it. For scenarios where the recording has started and you want to suspend it for sensitive information (for example, to collect a credit card number), and then restart it, use SuspendContactRecording and ResumeContactRecording.
Only voice recordings are supported at this time.
stopContactRecording in interface AmazonConnectstopContactRecordingRequest - InvalidRequestException - The request is not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.public StopContactStreamingResult stopContactStreaming(StopContactStreamingRequest request)
Ends message streaming on a specified contact. To restart message streaming on that contact, call the StartContactStreaming API.
stopContactStreaming in interface AmazonConnectstopContactStreamingRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.public SubmitContactEvaluationResult submitContactEvaluation(SubmitContactEvaluationRequest request)
Submits a contact evaluation in the specified Amazon Connect instance. Answers included in the request are merged
with existing answers for the given evaluation. If no answers or notes are passed, the evaluation is submitted
with the existing answers and notes. You can delete an answer or note by passing an empty object ({}
) to the question identifier.
If a contact evaluation is already in submitted state, this operation will trigger a resubmission.
submitContactEvaluation in interface AmazonConnectsubmitContactEvaluationRequest - InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.ResourceConflictException - A resource already has that name.public SuspendContactRecordingResult suspendContactRecording(SuspendContactRecordingRequest request)
When a contact is being recorded, this API suspends recording whatever is selected in the flow configuration: call, screen, or both. If only call recording or only screen recording is enabled, then it would be suspended. For example, you might suspend the screen recording while collecting sensitive information, such as a credit card number. Then use ResumeContactRecording to restart recording the screen.
The period of time that the recording is suspended is filled with silence in the final recording.
Voice and screen recordings are supported.
suspendContactRecording in interface AmazonConnectsuspendContactRecordingRequest - InvalidRequestException - The request is not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.public TagContactResult tagContact(TagContactRequest request)
Adds the specified tags to the contact resource. For more information about this API is used, see Set up granular billing for a detailed view of your Amazon Connect usage.
tagContact in interface AmazonConnecttagContactRequest - InvalidRequestException - The request is not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public TagResourceResult tagResource(TagResourceRequest request)
Adds the specified tags to the specified resource.
Some of the supported resource types are agents, routing profiles, queues, quick connects, contact flows, agent statuses, hours of operation, phone numbers, security profiles, and task templates. For a complete list, see Tagging resources in Amazon Connect.
For sample policies that use tags, see Amazon Connect Identity-Based Policy Examples in the Amazon Connect Administrator Guide.
tagResource in interface AmazonConnecttagResourceRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.InternalServiceException - Request processing failed because of an error or failure with the service.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.public TransferContactResult transferContact(TransferContactRequest request)
Transfers contacts from one agent or queue to another agent or queue at any point after a contact is created. You can transfer a contact to another queue by providing the flow which orchestrates the contact to the destination queue. This gives you more control over contact handling and helps you adhere to the service level agreement (SLA) guaranteed to your customers.
Note the following requirements:
Transfer is supported for only TASK contacts.
Do not use both QueueId and UserId in the same call.
The following flow types are supported: Inbound flow, Transfer to agent flow, and Transfer to queue flow.
The TransferContact API can be called only on active contacts.
A contact cannot be transferred more than 11 times.
transferContact in interface AmazonConnecttransferContactRequest - InvalidRequestException - The request is not valid.IdempotencyException - An entity with the same name already exists.AccessDeniedException - You do not have sufficient permissions to perform this action.ResourceNotFoundException - The specified resource was not found.ServiceQuotaExceededException - The service quota has been exceeded.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UntagContactResult untagContact(UntagContactRequest request)
Removes the specified tags from the contact resource. For more information about this API is used, see Set up granular billing for a detailed view of your Amazon Connect usage.
untagContact in interface AmazonConnectuntagContactRequest - InvalidRequestException - The request is not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public UntagResourceResult untagResource(UntagResourceRequest request)
Removes the specified tags from the specified resource.
untagResource in interface AmazonConnectuntagResourceRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.InternalServiceException - Request processing failed because of an error or failure with the service.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.public UpdateAgentStatusResult updateAgentStatus(UpdateAgentStatusRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Updates agent status.
updateAgentStatus in interface AmazonConnectupdateAgentStatusRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.DuplicateResourceException - A resource with the specified name already exists.ResourceNotFoundException - The specified resource was not found.LimitExceededException - The allowed limit for the resource has been exceeded.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateAuthenticationProfileResult updateAuthenticationProfile(UpdateAuthenticationProfileRequest request)
This API is in preview release for Amazon Connect and is subject to change. To request access to this API, contact Amazon Web Services Support.
Updates the selected authentication profile.
updateAuthenticationProfile in interface AmazonConnectupdateAuthenticationProfileRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateContactResult updateContact(UpdateContactRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Adds or updates user-defined contact information associated with the specified contact. At least one field to be updated must be present in the request.
You can add or update user-defined contact information for both ongoing and completed contacts.
updateContact in interface AmazonConnectupdateContactRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.public UpdateContactAttributesResult updateContactAttributes(UpdateContactAttributesRequest request)
Creates or updates user-defined contact attributes associated with the specified contact.
You can create or update user-defined attributes for both ongoing and completed contacts. For example, while the call is active, you can update the customer's name or the reason the customer called. You can add notes about steps that the agent took during the call that display to the next agent that takes the call. You can also update attributes for a contact using data from your CRM application and save the data with the contact in Amazon Connect. You could also flag calls for additional analysis, such as legal review or to identify abusive callers.
Contact attributes are available in Amazon Connect for 24 months, and are then deleted. For information about contact record retention and the maximum size of the contact record attributes section, see Feature specifications in the Amazon Connect Administrator Guide.
updateContactAttributes in interface AmazonConnectupdateContactAttributesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateContactEvaluationResult updateContactEvaluation(UpdateContactEvaluationRequest request)
Updates details about a contact evaluation in the specified Amazon Connect instance. A contact evaluation must be
in draft state. Answers included in the request are merged with existing answers for the given evaluation. An
answer or note can be deleted by passing an empty object ({}) to the question identifier.
updateContactEvaluation in interface AmazonConnectupdateContactEvaluationRequest - InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.ResourceConflictException - A resource already has that name.public UpdateContactFlowContentResult updateContactFlowContent(UpdateContactFlowContentRequest request)
Updates the specified flow.
You can also create and update flows using the Amazon Connect Flow language.
Use the $SAVED alias in the request to describe the SAVED content of a Flow. For
example, arn:aws:.../contact-flow/{id}:$SAVED. Once a contact flow is published, $SAVED
needs to be supplied to view saved content that has not been published.
updateContactFlowContent in interface AmazonConnectupdateContactFlowContentRequest - InvalidRequestException - The request is not valid.InvalidContactFlowException - The flow is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateContactFlowMetadataResult updateContactFlowMetadata(UpdateContactFlowMetadataRequest request)
Updates metadata about specified flow.
updateContactFlowMetadata in interface AmazonConnectupdateContactFlowMetadataRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.DuplicateResourceException - A resource with the specified name already exists.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateContactFlowModuleContentResult updateContactFlowModuleContent(UpdateContactFlowModuleContentRequest request)
Updates specified flow module for the specified Amazon Connect instance.
Use the $SAVED alias in the request to describe the SAVED content of a Flow. For
example, arn:aws:.../contact-flow/{id}:$SAVED. Once a contact flow is published, $SAVED
needs to be supplied to view saved content that has not been published.
updateContactFlowModuleContent in interface AmazonConnectupdateContactFlowModuleContentRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.InvalidRequestException - The request is not valid.InvalidContactFlowModuleException - The problems with the module. Please fix before trying again.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateContactFlowModuleMetadataResult updateContactFlowModuleMetadata(UpdateContactFlowModuleMetadataRequest request)
Updates metadata about specified flow module.
updateContactFlowModuleMetadata in interface AmazonConnectupdateContactFlowModuleMetadataRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.DuplicateResourceException - A resource with the specified name already exists.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateContactFlowNameResult updateContactFlowName(UpdateContactFlowNameRequest request)
The name of the flow.
You can also create and update flows using the Amazon Connect Flow language.
updateContactFlowName in interface AmazonConnectupdateContactFlowNameRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.DuplicateResourceException - A resource with the specified name already exists.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateContactRoutingDataResult updateContactRoutingData(UpdateContactRoutingDataRequest request)
Updates routing priority and age on the contact (QueuePriority and QueueTimeAdjustmentInSeconds). These properties can be used to change a customer's position in the queue. For example, you can move a contact to the back of the queue by setting a lower routing priority relative to other contacts in queue; or you can move a contact to the front of the queue by increasing the routing age which will make the contact look artificially older and therefore higher up in the first-in-first-out routing order. Note that adjusting the routing age of a contact affects only its position in queue, and not its actual queue wait time as reported through metrics. These properties can also be updated by using the Set routing priority / age flow block.
Either QueuePriority or QueueTimeAdjustmentInSeconds should be provided within the request body, but not both.
updateContactRoutingData in interface AmazonConnectupdateContactRoutingDataRequest - ResourceConflictException - A resource already has that name.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.AccessDeniedException - You do not have sufficient permissions to perform this action.public UpdateContactScheduleResult updateContactSchedule(UpdateContactScheduleRequest request)
Updates the scheduled time of a task contact that is already scheduled.
updateContactSchedule in interface AmazonConnectupdateContactScheduleRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.LimitExceededException - The allowed limit for the resource has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateEvaluationFormResult updateEvaluationForm(UpdateEvaluationFormRequest request)
Updates details about a specific evaluation form version in the specified Amazon Connect instance. Question and section identifiers cannot be duplicated within the same evaluation form.
This operation does not support partial updates. Instead it does a full update of evaluation form content.
updateEvaluationForm in interface AmazonConnectupdateEvaluationFormRequest - InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.ServiceQuotaExceededException - The service quota has been exceeded.ResourceConflictException - A resource already has that name.public UpdateHoursOfOperationResult updateHoursOfOperation(UpdateHoursOfOperationRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Updates the hours of operation.
updateHoursOfOperation in interface AmazonConnectupdateHoursOfOperationRequest - DuplicateResourceException - A resource with the specified name already exists.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateInstanceAttributeResult updateInstanceAttribute(UpdateInstanceAttributeRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Updates the value for the specified attribute type.
updateInstanceAttribute in interface AmazonConnectupdateInstanceAttributeRequest - ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public UpdateInstanceStorageConfigResult updateInstanceStorageConfig(UpdateInstanceStorageConfigRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Updates an existing configuration for a resource type. This API is idempotent.
updateInstanceStorageConfig in interface AmazonConnectupdateInstanceStorageConfigRequest - ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ThrottlingException - The throttling limit has been exceeded.public UpdateParticipantRoleConfigResult updateParticipantRoleConfig(UpdateParticipantRoleConfigRequest request)
Updates timeouts for when human chat participants are to be considered idle, and when agents are automatically disconnected from a chat due to idleness. You can set four timers:
Customer idle timeout
Customer auto-disconnect timeout
Agent idle timeout
Agent auto-disconnect timeout
For more information about how chat timeouts work, see Set up chat timeouts for human participants.
updateParticipantRoleConfig in interface AmazonConnectupdateParticipantRoleConfigRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.AccessDeniedException - You do not have sufficient permissions to perform this action.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdatePhoneNumberResult updatePhoneNumber(UpdatePhoneNumberRequest request)
Updates your claimed phone number from its current Amazon Connect instance or traffic distribution group to another Amazon Connect instance or traffic distribution group in the same Amazon Web Services Region.
After using this API, you must verify that the phone number is attached to the correct flow in the target instance or traffic distribution group. You need to do this because the API switches only the phone number to a new instance or traffic distribution group. It doesn't migrate the flow configuration of the phone number, too.
You can call DescribePhoneNumber API to verify the status of a previous UpdatePhoneNumber operation.
updatePhoneNumber in interface AmazonConnectupdatePhoneNumberRequest - InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.ResourceInUseException - That resource is already in use. Please try another.IdempotencyException - An entity with the same name already exists.AccessDeniedException - You do not have sufficient permissions to perform this action.public UpdatePhoneNumberMetadataResult updatePhoneNumberMetadata(UpdatePhoneNumberMetadataRequest request)
Updates a phone number’s metadata.
To verify the status of a previous UpdatePhoneNumberMetadata operation, call the DescribePhoneNumber API.
updatePhoneNumberMetadata in interface AmazonConnectupdatePhoneNumberMetadataRequest - InvalidParameterException - One or more of the specified parameters are not valid.InvalidRequestException - The request is not valid.AccessDeniedException - You do not have sufficient permissions to perform this action.ResourceNotFoundException - The specified resource was not found.ResourceInUseException - That resource is already in use. Please try another.IdempotencyException - An entity with the same name already exists.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdatePredefinedAttributeResult updatePredefinedAttribute(UpdatePredefinedAttributeRequest request)
Updates a predefined attribute for the specified Amazon Connect instance.
updatePredefinedAttribute in interface AmazonConnectupdatePredefinedAttributeRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdatePromptResult updatePrompt(UpdatePromptRequest request)
Updates a prompt.
updatePrompt in interface AmazonConnectupdatePromptRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateQueueHoursOfOperationResult updateQueueHoursOfOperation(UpdateQueueHoursOfOperationRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Updates the hours of operation for the specified queue.
updateQueueHoursOfOperation in interface AmazonConnectupdateQueueHoursOfOperationRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateQueueMaxContactsResult updateQueueMaxContacts(UpdateQueueMaxContactsRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Updates the maximum number of contacts allowed in a queue before it is considered full.
updateQueueMaxContacts in interface AmazonConnectupdateQueueMaxContactsRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateQueueNameResult updateQueueName(UpdateQueueNameRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Updates the name and description of a queue. At least Name or Description must be
provided.
updateQueueName in interface AmazonConnectupdateQueueNameRequest - DuplicateResourceException - A resource with the specified name already exists.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateQueueOutboundCallerConfigResult updateQueueOutboundCallerConfig(UpdateQueueOutboundCallerConfigRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Updates the outbound caller ID name, number, and outbound whisper flow for a specified queue.
If the phone number is claimed to a traffic distribution group that was created in the same Region as the Amazon
Connect instance where you are calling this API, then you can use a full phone number ARN or a UUID for
OutboundCallerIdNumberId. However, if the phone number is claimed to a traffic distribution group
that is in one Region, and you are calling this API from an instance in another Amazon Web Services Region that
is associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is
provided in this scenario, you will receive a ResourceNotFoundException.
Only use the phone number ARN format that doesn't contain instance in the path, for example,
arn:aws:connect:us-east-1:1234567890:phone-number/uuid. This is the same ARN format that is returned
when you call the ListPhoneNumbersV2
API.
If you plan to use IAM policies to allow/deny access to this API for phone number resources claimed to a traffic distribution group, see Allow or Deny queue API actions for phone numbers in a replica Region.
updateQueueOutboundCallerConfig in interface AmazonConnectupdateQueueOutboundCallerConfigRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateQueueStatusResult updateQueueStatus(UpdateQueueStatusRequest request)
This API is in preview release for Amazon Connect and is subject to change.
Updates the status of the queue.
updateQueueStatus in interface AmazonConnectupdateQueueStatusRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateQuickConnectConfigResult updateQuickConnectConfig(UpdateQuickConnectConfigRequest request)
Updates the configuration settings for the specified quick connect.
updateQuickConnectConfig in interface AmazonConnectupdateQuickConnectConfigRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateQuickConnectNameResult updateQuickConnectName(UpdateQuickConnectNameRequest request)
Updates the name and description of a quick connect. The request accepts the following data in JSON format. At
least Name or Description must be provided.
updateQuickConnectName in interface AmazonConnectupdateQuickConnectNameRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateRoutingProfileAgentAvailabilityTimerResult updateRoutingProfileAgentAvailabilityTimer(UpdateRoutingProfileAgentAvailabilityTimerRequest request)
Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.
updateRoutingProfileAgentAvailabilityTimer in interface AmazonConnectupdateRoutingProfileAgentAvailabilityTimerRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateRoutingProfileConcurrencyResult updateRoutingProfileConcurrency(UpdateRoutingProfileConcurrencyRequest request)
Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.
updateRoutingProfileConcurrency in interface AmazonConnectupdateRoutingProfileConcurrencyRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateRoutingProfileDefaultOutboundQueueResult updateRoutingProfileDefaultOutboundQueue(UpdateRoutingProfileDefaultOutboundQueueRequest request)
Updates the default outbound queue of a routing profile.
updateRoutingProfileDefaultOutboundQueue in interface AmazonConnectupdateRoutingProfileDefaultOutboundQueueRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateRoutingProfileNameResult updateRoutingProfileName(UpdateRoutingProfileNameRequest request)
Updates the name and description of a routing profile. The request accepts the following data in JSON format. At
least Name or Description must be provided.
updateRoutingProfileName in interface AmazonConnectupdateRoutingProfileNameRequest - DuplicateResourceException - A resource with the specified name already exists.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateRoutingProfileQueuesResult updateRoutingProfileQueues(UpdateRoutingProfileQueuesRequest request)
Updates the properties associated with a set of queues for a routing profile.
updateRoutingProfileQueues in interface AmazonConnectupdateRoutingProfileQueuesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateRuleResult updateRule(UpdateRuleRequest request)
Updates a rule for the specified Amazon Connect instance.
Use the Rules Function language to code conditions for the rule.
updateRule in interface AmazonConnectupdateRuleRequest - InvalidRequestException - The request is not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.ThrottlingException - The throttling limit has been exceeded.AccessDeniedException - You do not have sufficient permissions to perform this action.ResourceConflictException - A resource already has that name.public UpdateSecurityProfileResult updateSecurityProfile(UpdateSecurityProfileRequest request)
Updates a security profile.
updateSecurityProfile in interface AmazonConnectupdateSecurityProfileRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateTaskTemplateResult updateTaskTemplate(UpdateTaskTemplateRequest request)
Updates details about a specific task template in the specified Amazon Connect instance. This operation does not support partial updates. Instead it does a full update of template content.
updateTaskTemplate in interface AmazonConnectupdateTaskTemplateRequest - PropertyValidationException - The property is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.ServiceQuotaExceededException - The service quota has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateTrafficDistributionResult updateTrafficDistribution(UpdateTrafficDistributionRequest request)
Updates the traffic distribution for a given traffic distribution group.
The SignInConfig distribution is available only on a default TrafficDistributionGroup
(see the IsDefault parameter in the TrafficDistributionGroup data type). If you call UpdateTrafficDistribution with a modified
SignInConfig and a non-default TrafficDistributionGroup, an
InvalidRequestException is returned.
For more information about updating a traffic distribution group, see Update telephony traffic distribution across Amazon Web Services Regions in the Amazon Connect Administrator Guide.
updateTrafficDistribution in interface AmazonConnectupdateTrafficDistributionRequest - InvalidRequestException - The request is not valid.AccessDeniedException - You do not have sufficient permissions to perform this action.ResourceNotFoundException - The specified resource was not found.ResourceConflictException - A resource already has that name.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateUserHierarchyResult updateUserHierarchy(UpdateUserHierarchyRequest request)
Assigns the specified hierarchy group to the specified user.
updateUserHierarchy in interface AmazonConnectupdateUserHierarchyRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateUserHierarchyGroupNameResult updateUserHierarchyGroupName(UpdateUserHierarchyGroupNameRequest request)
Updates the name of the user hierarchy group.
updateUserHierarchyGroupName in interface AmazonConnectupdateUserHierarchyGroupNameRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.DuplicateResourceException - A resource with the specified name already exists.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateUserHierarchyStructureResult updateUserHierarchyStructure(UpdateUserHierarchyStructureRequest request)
Updates the user hierarchy structure: add, remove, and rename user hierarchy levels.
updateUserHierarchyStructure in interface AmazonConnectupdateUserHierarchyStructureRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ResourceInUseException - That resource is already in use. Please try another.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateUserIdentityInfoResult updateUserIdentityInfo(UpdateUserIdentityInfoRequest request)
Updates the identity information for the specified user.
We strongly recommend limiting who has the ability to invoke UpdateUserIdentityInfo. Someone with
that ability can change the login credentials of other users by changing their email address. This poses a
security risk to your organization. They can change the email address of a user to the attacker's email address,
and then reset the password through email. For more information, see Best Practices
for Security Profiles in the Amazon Connect Administrator Guide.
updateUserIdentityInfo in interface AmazonConnectupdateUserIdentityInfoRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateUserPhoneConfigResult updateUserPhoneConfig(UpdateUserPhoneConfigRequest request)
Updates the phone configuration settings for the specified user.
updateUserPhoneConfig in interface AmazonConnectupdateUserPhoneConfigRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateUserProficienciesResult updateUserProficiencies(UpdateUserProficienciesRequest request)
Updates the properties associated with the proficiencies of a user.
updateUserProficiencies in interface AmazonConnectupdateUserProficienciesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateUserRoutingProfileResult updateUserRoutingProfile(UpdateUserRoutingProfileRequest request)
Assigns the specified routing profile to the specified user.
updateUserRoutingProfile in interface AmazonConnectupdateUserRoutingProfileRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateUserSecurityProfilesResult updateUserSecurityProfiles(UpdateUserSecurityProfilesRequest request)
Assigns the specified security profiles to the specified user.
updateUserSecurityProfiles in interface AmazonConnectupdateUserSecurityProfilesRequest - InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.ThrottlingException - The throttling limit has been exceeded.InternalServiceException - Request processing failed because of an error or failure with the service.public UpdateViewContentResult updateViewContent(UpdateViewContentRequest request)
Updates the view content of the given view identifier in the specified Amazon Connect instance.
It performs content validation if Status is set to SAVED and performs full content
validation if Status is PUBLISHED. Note that the $SAVED alias' content
will always be updated, but the $LATEST alias' content will only be updated if Status
is PUBLISHED.
updateViewContent in interface AmazonConnectupdateViewContentRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.TooManyRequestsException - Displayed when rate-related API limits are exceeded.ResourceInUseException - That resource is already in use. Please try another.public UpdateViewMetadataResult updateViewMetadata(UpdateViewMetadataRequest request)
Updates the view metadata. Note that either Name or Description must be provided.
updateViewMetadata in interface AmazonConnectupdateViewMetadataRequest - AccessDeniedException - You do not have sufficient permissions to perform this action.InvalidRequestException - The request is not valid.InvalidParameterException - One or more of the specified parameters are not valid.ResourceNotFoundException - The specified resource was not found.InternalServiceException - Request processing failed because of an error or failure with the service.TooManyRequestsException - Displayed when rate-related API limits are exceeded.DuplicateResourceException - A resource with the specified name already exists.ResourceInUseException - That resource is already in use. Please try another.public ResponseMetadata getCachedResponseMetadata(AmazonWebServiceRequest request)
Response metadata is only cached for a limited period of time, so if you need to access this extra diagnostic information for an executed request, you should use this method to retrieve it as soon as possible after executing the request.
getCachedResponseMetadata in interface AmazonConnectrequest - The originally executed requestpublic void shutdown()
AmazonWebServiceClientshutdown in interface AmazonConnectshutdown in class AmazonWebServiceClient