Business hours

Feature	AMS Accelerate
	Premium Tier
Service request	24/7
Incident management (P1)	24/7
Incident management (P2-P3)	24/7
Backup and recovery	24/7
Patch management	24/7
Monitoring and alerting	24/7
Cloud service delivery manager (CSDM)	Monday to Friday: 09:00–17:00, local business hours