Feature | AMS Accelerate |
---|---|
Premium Tier | |
Service request |
24/7 |
Incident management (P1) |
24/7 |
Incident management (P2-P3) |
24/7 |
Backup and recovery |
24/7 |
Patch management |
24/7 |
Monitoring and alerting |
24/7 |
Cloud service delivery manager (CSDM) |
Monday to Friday: 09:00–17:00, local business hours |
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