Business hours - AMS Accelerate Operations Plan

Business hours

AMS contact hours
Feature AMS Accelerate AMS Advanced
  Plus Tier Premium Tier Plus Tier Premium Tier

Service request

Monday to Friday from 8am- 6pm, local business hours

24 x 7

Monday to Friday from 8am- 6pm, local business hours

24 x 7

Incident management (P1)

24 x 7

Incident management (P2-P3)

Monday to Friday from 8am- 6pm, local business hours

24 x 7

Monday to Friday from 8am- 6pm, local business hours

24 x 7

Backup and recovery

24 x 7

Patch management

24 x 7

Monitoring and alerting

24 x 7

Cloud service delivery manager (CSDM)

Monday to Friday, 9am to 5pm, local business hours