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Business hours

Focus mode
Business hours - AMS Accelerate User Guide
Feature AMS Accelerate
  Premium Tier

Service request

24/7

Incident management (P1)

24/7

Incident management (P2-P3)

24/7

Backup and recovery

24/7

Patch management

24/7

Monitoring and alerting

24/7

Cloud service delivery manager (CSDM)

Monday to Friday: 09:00–17:00, local business hours

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