Dialing phone numbers with Amazon Chime - Amazon Chime

Dialing phone numbers with Amazon Chime

If your Amazon Chime administrator has enabled the corresponding calling options for your account, you can use the Amazon Chime client to dial phone numbers in the public switched telephone network (PSTN). You can also send SMS messages to PSTN phone numbers, add PSTN phone numbers to your contacts, and access voicemail. For more information, see Managing phone numbers in Amazon Chime in the Amazon Chime Administrator Guide.

You can also call or message phone numbers or contacts from the past 30 days in Call history, under Meetings and Calls.

Note

Amazon Chime is not a replacement for your telephone. It cannot be used for emergency calling.

Dial a phone number

To dial a phone number

  1. From the Amazon Chime desktop or web client Home page, choose Dial a phone number.

  2. For Phone number, enter the country code and phone number without any dashes. For example, +12065550100.

  3. Choose Dial.

When the person you call answers their phone, an instant meeting opens in Amazon Chime. As a meeting host with Amazon Chime Pro permissions, you can choose More to invite others to the call, or to change your meeting settings. For more information, see Hosting a meeting.

To call a phone number from your history

  1. Do one of the following:

    • From the Amazon Chime desktop or web client, under Meetings and Calls, choose Call history.

    • From the Amazon Chime mobile app, choose Calls.

  2. Select the phone number or contact to open the actions menu.

  3. Choose Call.

Sending an SMS message to a phone number

If your Amazon Chime administrator has enabled SMS messages for your account, you can send an SMS message to a phone number in your contacts.

To send an SMS message to a phone number in your contacts

  1. From the Amazon Chime client, choose Message.

  2. Do one of the following:

    • For a new contact, enter the country code and phone number to call, without any dashes. For example, +12065550100. Choose Create a new contact.

    • For an existing contact, search for and select the contact.

  3. Enter your message. Press Enter to send it.

An SMS message is sent to the phone number, and a chat conversation between you and the recipient opens in Amazon Chime. To call the chat recipient, choose the phone icon in the chat conversation.

Note

Text messaging to and from short codes is not supported.

To send an SMS message to a phone number from your history

  1. Do one of the following:

    • From the Amazon Chime desktop or web client, under Meetings and Calls, choose Call history.

    • From the Amazon Chime mobile app, choose Calls.

  2. Select the phone number or contact to open the actions menu.

  3. Choose Message.

Adding a phone number to your contacts

You can add phone numbers to your Contacts list. To edit the contact name after you create it, search for and select the contact in your Contacts list, and choose Edit contact name.

To add a phone number to your contacts

  1. From the Amazon Chime client, choose Contacts.

  2. Enter the country code and phone number to add, without any dashes. For example, +12065550100.

  3. Choose Create a new contact.

To add a phone number from your history to your contacts

  1. Do one of the following:

    • From the Amazon Chime desktop or web client, under Meetings and Calls, choose Call history.

    • From the Amazon Chime mobile app, choose Calls.

  2. Select the phone number or contact to open the actions menu.

  3. Choose Add to my contacts.

Accessing voicemail

If your administrator enables inbound calling, unanswered and declined calls from PSTN phone numbers are redirected to your voicemail.

Note

Voicemail is currently supported only for calls received from PSTN phone numbers. Incoming calls from Amazon Chime users are not routed to voicemail.

To access voicemail in Amazon Chime

  • From the Amazon Chime client, under Recent Messages, choose Amazon Chime Voicemail.

Each voicemail is accessible as a linked MP3 file.

If you receive a voicemail from a PSTN phone number that is in your Contacts list, you can access the voicemail file under Recent Messages from that contact.