/AWS1/CL_CNT=>UPDATEPARTICIPANTROLECONFIG()¶
About UpdateParticipantRoleConfig¶
Updates timeouts for when human chat participants are to be considered idle, and when agents are automatically disconnected from a chat due to idleness. You can set four timers:
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Customer idle timeout
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Customer auto-disconnect timeout
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Agent idle timeout
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Agent auto-disconnect timeout
For more information about how chat timeouts work, see Set up chat timeouts for human participants.
Method Signature¶
IMPORTING¶
Required arguments:¶
IV_INSTANCEID TYPE /AWS1/CNTINSTANCEID /AWS1/CNTINSTANCEID¶
The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
IV_CONTACTID TYPE /AWS1/CNTCONTACTID /AWS1/CNTCONTACTID¶
The identifier of the contact in this instance of Amazon Connect.
IO_CHANNELCONFIGURATION TYPE REF TO /AWS1/CL_CNTUPPARTICIPANTROL01 /AWS1/CL_CNTUPPARTICIPANTROL01¶
The Amazon Connect channel you want to configure.